The HVAC Guys is a local heating and cooling contractor in Medicine Hat, Ab. We specialize in furnace and air conditioner installation, replacement, repair and maintenance, and are open 24 hours a day for heating and cooling emergencies. We offer free quotes on all furnace and air conditioner installations and replacements, and affordabl read more...
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At first, thought the installation of the new A/C unit in my condo was all great. Then it quit working. When I tried to reach them for a service call - no response. I've been trying for 2 months and still no return calls. I had thought it might be a warranty issue as it is Brand New and only ran a handful of times. I had someone else troubleshoot the situation, and found that the plug on the unit fried, and the electrical socket to the house was also fried. FIRE HAZARD!. A unit requiring more AMPS than my condo residential wiring was meant to handle was installed. They should have known this, should have sold me and installed a unit compatible with the residential wiring ampacity. I have not been successful in getting any communication in effort to resolve the issue. Very frustrated. I will certainly not use this company in future.
This company has been nothing but frustrating! We got a whole new AC unit put in while we were at work. When I finished work I had numerous texts and calls demanding to be paid for the work. When I got home I found out it was not working properly, I called him and he continued to insist I pay. I told him I would pay once it was done and WORKING. He then came and told me I needed a whole new part and told me not to blame him for this part not working (which I never even commented or thought but after him saying this to me who knows) He told me the part would take a month maximum to order in so we paid him and told him we would wait. It has now been two months and I have not heard from him. I have tried calling and leaving voicemails and I received no call backs ever. This company has been nothing but a hassle and extremely frustrating. Take your business else where because I wish I did and still could.
The HVAC Guys Heating & Air Conditioning has a TrustScore™ of 0.9. The average TrustScore™ for other businesses providing similar services in Medicine Hat and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 3 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2015 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
The HVAC Guys is a local heating and cooling contractor in Medicine Hat, Ab. We specialize in furnace and air conditioner installation, replacement, repair and maintenance, and are open 24 hours a day for heating and cooling emergencies. We offer free quotes on all furnace and air conditioner installations and replacements, and affordable rates for all service and repair work.
Main contact(s) | Darrin Craig |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2015 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact The HVAC Guys Heating & Air Conditioning to request licensing info. |
Insurance information | Contact The HVAC Guys Heating & Air Conditioning to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.