The Oak Stair Co

SAVE YOUR MONEY AND YOUR LIFE.

I am not one to write reviews but in this case I feel obligated to do so as I do not want the next person to go through what we did. This so called "pro" Joshua (Josh)Teves came to install stair railings in our townhouse on May 6th, 2017 and earlier this week (May 15th, 2017) we had every piece pulled out and replaced because of the "butcher job" he did. The only reason I waited so long to post this review is because we were hoping that he would man up to what he did. Since the installation he has refused to take/return our calls. My next step is legal action as he could have cost my 2 year old or someone else in my family their lives. The stairs he installed was not only poorly executed but extremely unsafe with railings and nosings attached to concrete walls and floors using a few finishing nails. SMALL, inadequate finishing nails. UNBELIEVABLE!!! How can you call yourself a professional? The new person I hired to redo my stairs was in utter shock when he saw your "finished" work. Already I can see the big difference in the stairs he is now installing and the pride he takes in doing quality work. The fact that Josh completed the entire install in  about 6.5 hours should have been a big red alert for us but this is our first time doing a big reno and we ended up paying for our ignorance, literally. He took our money and never looked back. More important than the money, however, was his total disregard for human life. How can you be in this profession and not care about your clients safety Mr. Teves? Shame on you. This is no small thing and I hope going forward you will get the correct training and certification you need before going into another person's home and making a mess. I will try to post pictures of his work if I can. Apologies for the lengthy review or should I say complaint.

NH