We are a full-service post hole company offering post hole services as well as professionally built fences and decks. We hold over 16 years experience in the fence and deck industry. We are fully insured and our crews are backed by WSIB. We pride ourselves on delivering a high level of service encompassing reliability, tidiness, accuracy, e read more...
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Very professional team, did their best, did not try to charge for the second trip because of the code inspection after diffing, unlike many others do. The post holes were made even deeper than requested - and added bonus! In all, did not try to short change the customer and did the best job possible. Because of the bout of inclement weather late in the season, the job had to be postponed a couple of times, the communication through Marlene was very responsive and reliable, so don't worry about the communication part either. The price was by far the best too. What more can one wish?!
Workers were very helpful in advising of best way to repair my fence. Work was done and cleaned up within an hour of their arrival. Highly recommend this company.
Thank you Grant. It was a fun project and we are happy to have been a part of it. Pleasure working with you. Enjoy your fence!
The Post Hole Company Crew
They are so professional. Request locate underground pipe line before digging. Save a lots of time for my fence projects.
Thank you Max. It was a pleasure working with you. We hope to work with you again in the future. The Post Hole Company Crew
*** THIS IS MY REPLY TO BUSINESS' RESPONSE, SEE ORIGINAL REVIEW BELOW ***
It is sad to see a business would make groundless attacks to their customers who was merely requesting them to fix the problem of their services or products.
In my email dated Jun 20, 2018, I stated the following "The major problem is one of the 8inch holes being loose, as you can see in the picture the bracket is pulled out. The rest have some loose concrete as well, and one of the 12 inch hole is quite loose but the bracket is still in." So it was not just one that has a problem, but the one was in such a poor condition that a bracket can be simply pulled out by hand which is a clear indication of the poor quality of your work. I asked if it is possible for you to come to fix the problem, but I had not demanded the same day for repair. I requested your immediate attention on this issue, and indeed at that point, I just want to have the one that has the most serious issue to be fixed. Later on, I noticed more issues with the footing due to their poor quality.
People have their own schedule in building a deck and no matter what, you should stand behind your products/services as a business. So even if I didn't notice the problem earlier, that is not an excuse for you to not take responsibility of your work.
I understand that when you said "we will do our best to get out to you as soon as possible to at least have a look", you may not come immediately, but it has now been more than a month and I haven't heard back from the business even though I was told on Jun 27 by email from "Customer Service" that, "I have asked Andy today to get in touch with you. He is currently on vacation, but I have asked him to contact you as soon as he can." Your response to this formal complaint is the first time I heard from you since that time.
You said, "We advised you during your initial phone call with us that "we service all areas of Ontario and are unfortunately not booked anywhere near Etobicoke for the next few weeks, nor do we have the availability to book you into the schedule until then".", but that is not true. On Jun 20th, you had advised that you will be around the area on Friday, Jun 22th, and again on Monday Jun 25th.
You said, "It was evident from the pictures you sent that the footings were not covered as prescribed after we poured them and rain watered them down either the same day or the day after. This is the only reason their structure would have been compromised to the extent shown." It is a pity that you accused me for the poor quality of your work. I could not understand how you can judge from the picture that the footing was not covered as prescribed. You told me if it rained the footing needs to be covered, but there were no rains around the time you pour the concete. You can see the history weather yourself here: https://www.timeanddate.com/weather/canada/toronto/historic?month=8&year=2017 You can say anything about your intention to see them in person but the fact is since I first contacted you, it has been 5 weeks and you haven't done anything about the footing, neither a visit to analyze the problem nor any repair. It was evident, however, from the video I took during the repair of the one footing, that the problem arose from the lack of Portland cement used in the footing, since the footing was as loose as dirt inside the Sonotube.
You told me during a call on Jun 21st, that you have put me on the list for the day of Jun 22nd. I called you at the end of day on Jun 22nd, you said you had 8 projects scheduled and cannot come then. You said there may be rain on Saturday, Jun 23rd, so even though you set it as a backup day for unfinished projects during the week, you can't come. Then you said you have put me down for Monday, Jun 25th. But you did not show up either.
I did try to reach you numerous times on June 26, since I was trying to reach out to you and understand why you didn't come on Monday, and when would you come. You simply hang up the phone without answering, so it is natural for a customer trying to reach you to keep trying. It was such a shocking thing to me that you then blocked my phone number, simply because I was trying to reach to you to discuss some issue?
I left the voicemail on Jun 26 after failing to reach you, stating that if you keep refusing my phone calls, my only option was to reach out to you in person. But that is because you refused to answer my phone calls in the first place! I did not pose any threat at whatever level for you to accuse me of potential risk for you. Such a groundless attack about a customer requesting repair work for the poor job you have done.
"Your email from June 26th of 2018 was received, which clearly indicated you were delusional and had NOT read NOR comprehended anything we ever discussed with you. We quote:
a. " I have been calling and waiting for more than two weeks..."
i. (the initial contact you made with us was on June the 20th - you had waited less than 1 week), "
I first called you on Jun 15th for many times but you didn't answer the phone. Then I called you on Jun 18 and you said you would talk to Andy about possible arrangement for repairs. On Jun 20th, upon your request, I sent you pictures of the footing, but that was not my first contact I made with you.
b. "...and finally last Friday you said you have arranged an appointment for me. But unfortunately you didn't come."
i. (we never arranged an official appointment for you - only ever committed to a best effort basis),
But you said you have put me down on the list of projects to be done on Friday.
c. "...said you have put down Monday for me. On Monday, yet again you didn't come, and then I tried to call you several times but you did not answer."
i. (your "several phone calls = 35 + 1 voice message within 1 hour which is border-line harassment. Furthermore, you had insisted we show up ASAP and refused to book an official appointment - we had already advised on June the 20th that we were booked solid until the first week in August with no chance of availability),
That is becasue you did not answer most of the phone calls, and finally when you answered, you said "please stop calling, we are not taking phone calls now". Afterwards, you reply with an email and I replied.
You said, "In closing, you have refused our assistance when we offered, "repaired" the footing(s) yourself and thus we are cancelling your appointment for August the 8th of 2018 as no further action is required from us. We will not take responsibility or accept liability for damages (personal, third-party nor property) for the work you have done on the footing(s) yourself and any warranty we gave you is now null and void. "
Indeed I have repaired the one footing that was falling apart. Little did I know at first how poorly the footing was made, as more three feet of footing had very little concrete. It is evident from my video taken during my repair that barely any concrete was used during your pouring of that footing. It is also evident that it is not due to any reason from my part that the footing was as poor as it was, since there were no rains during the time the concrete was drying after pouring. It is absurd that you are voiding all warranties because I had to make repairs to one of the footings.
I wasn't aware of the appointment on August 8th. I was told the date but I didn't want to wait for that long and I was hoping to talk to the owner/manager to discuss my case. However, I was never offered such an opportunity. If I can't discuss the issue with the owner/manager, I'll take August 8th as an appointment date for you to fix all the footings.
My request remains the same, reimburse the one footing that I had to repair, and repair all the rest 10 footings.
*** ORIGINAL REVIEW ***
I contracted The Post Hole Company to dig 11 holes including pouring concrete in my backyard in August 2017. In short, their scheduling was a mess, their customer service was a joke (I am talking about Marlene's professionalism in taking care of customer request and the owner, Andy's ignorance of such issues), and the quality of the holes are so bad that I have to dig out the post hole they poured and re-do it myself.
Scheduling seemed always to be a hassle, and we'd settle on a time but the crew did not show, this happened for at least several times. After many attempts, they finally came and dig all the holes. The crew was quite friendly but the owner who operated the digging machine seems a bit impatient. The worst thing is they did not carry enough portland so I actually offered to use my own car and took one of their crew members to buy 3 bags from a nearby home centre. Little did I noticed that this shortage of portland would make such a pain for me.
First I noticed the concrete start to scale and sink in the post form, then I recall when pouring concrete they did not compact the concrete at all, just pour it in and that's it. So after some time the concrete started to settle and the structural strength was greatly compromised. I was hoping this would not post a problem for my deck. However, in Jun 2018, when we are ready to put deck post on the concrete piers, I noticed one of the post bases (a metal bracket that is sunk in the concrete) was very weak. Using my bare hand with not a not of force, I easily pulled the base out of the concrete. I started to contact the company regarding this issue. I sent pictures to Marlene, the customer service staff, and requested they come and fix it. I was scheduled in for Jun 20th, but they did not show. Then I was scheduled again for Jun 23rd, again they did not show. Up to this point, I had made regular calls for about two weeks trying to have them come and fix the issue, but no success. On Jun 26, I tried to call again, but simply no answer on the phone, so I keep trying, only to noticed that Marlene hung up the phone without answering and then later she BLOCKED MY NUMBER! This was so ridiculous that Marlene actually accused me of making too many phone calls even though I just want to talk to her about scheduling a site visit so they can fix their problem! Then I start emailing back and forth with Marlene, and in the end she was trying to take a bureaucratic stand and say that even though this is a job that they've done wrong, they need to do a new locate, and wait for more than a month to fix this one problem. I took that as she was just avoiding taking responsibilities, I asked to talk to the owner, Andy. Marlene said he would contact me as soon as possible but it's been a month and I haven't heard anything from them.
I make a video recording the poor quality of the concrete pier so you can see yourself their work. Do not use this company. See for yourself: https://youtu.be/uO2nIYXPTCg
1. You phoned us on June 20th of 2018 to report the poor condition of one of 11 footings we installed in August of 2017 and demanded to be seen THAT SAME DAY for repair. We do not push customer appointments on behalf of anyone for any reason so we recommended you book an official appointment for the first week of August but you refused to do so.
2. Since you did not wish to book an appointment, we kept you on a waiting list to be done on a best effort basis. However, we could not fit you in as hoped due to it being the busiest time of the digging season.
3. You phoned one of our office lines over 35 times in the span of an hour for a total of 107 phone calls for that day. You did not choose to leave a voice message, but hung up after no answer and re-dialed immediately. We have 2 phone lines, one of which you were tying up for an hour and the other which was busy with customers. We advised you by email that your phone calls were inappropriate, un-called for and stated that we were limiting communication with you to email only.
4. You were advised back in August of 2017 to re-route your eavestroughs so as to direct water AWAY from the footings as it would indeed damage them. You obviously did not follow our recommendations or instructions last year either.
5. We have tried our absolute best to resolve this for you, but due to your inability to be flexible or reasonable, you essentially refused our help and took matters into your own hands.
The Post Hole Company has a TrustScore™ of 4.3. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2001|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
For decks and your other footing needs. We will supply and mix concrete on site. Customer must supply sonotubes and brackets as well as plot out all hole locations. We will dig to a four foot depth, install sonotubes, fill them with cement, trowel the tops and install the brackets for you.
Digging, setting and building for our commercial clients are specially priced services for bulk residences or commercial properties with mass volumes. Call us today to discuss your needs. We are fully insured and can provide WSIB clearance certificates on request. (905) 497-4653
One of our MOST POPULAR service offerings! This service is most valuable to customers who need us to supply and mix cement as well as set the posts straight and plumb. Does not include the supply of pressure treated lumber unless we are building your project for you.
We dig post holes for all of our outdoor project needs! From fence posts to sign posts, and deck footings to custom built pergolas and basketball net poles, our digging services have got you covered. Custom built Decks, Fences and other outdoor landscaping structures.
Custom fence & deck construction includes design and build services, all pressure treated lumber, all labour as well as the removal of waste generated. We have over 16 years of experience in the industry and are fully insured.
With over 16 years in the industry, we can tackle the nitty gritty with ease, provide smart, simple solutions on the spot and get things done the right way the first time.
We are a full-service post hole company offering post hole services as well as professionally built fences and decks. We hold over 16 years experience in the fence and deck industry. We are fully insured and our crews are backed by WSIB.
We pride ourselves on delivering a high level of service encompassing reliability, tidiness, accuracy, efficiency and quality customer service. With our commitment to excellence, our trade expertise, our top of line equipment backed by our continuous strive for improvement, we have risen above industry standards and have become one of the major players on the market.
Ethical business practices combined with superior workmanship has lead to the achievement of numerous Best Fence & Deck Contractor Of The Year awards over the years as well as an extensive list of repeat business from trusted local contractors and tradesmen.
The Post Hole Company is committed to quality workmanship at reasonable prices delivered with excellent customer care. We use only Grade A lumber for our fence and deck projects and with the contacts we have made in the industry over the years, we are able to pass along those savings to our customers.
A friendly, knowledgable and professional group who go above and beyond for our customers. The Post Hole Company is your trusted full-service provider.
We dig our job.
The Post Hole Company was awarded Best of TrustedPros in 2017 for Fencing in Brampton.
|Main contact(s)||Marlene Ehlers|
|Alternate Phone Numbers||647-323-7770,|
|Listed with TrustedPros since:||2017|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Business does not require a trade license|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
The Post Hole Company has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum