We are a full-service post hole company offering post hole services as well as professionally built fences and decks. We hold over 16 years experience in the fence and deck industry. We are fully insured and our crews are backed by WSIB. We pride ourselves on delivering a high level of service encompassing reliability, tidiness, accuracy, e read more...
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We hired the Post Hole Company to dig holes and install posts for our backyard. Biggest contractor mistake we have ever made. The day ended with the crew ripping out newly cemented fence posts and leaving wet cement in the holes when we would only pay for completed work.
He’s a bit more detail as to how the day played out.
Initially, it seemed like it was going well – Steven, who I think was the foreman, was pleasant and worked to smooth over any issues with our neighbours. We dug about two thirds the holes and all was good.
Then it started to go sideways. Steven had gone to another site and left Max, the hole digger, in charge. He had started to making “don’t touch my holes” comments to my husband and father in-law, when they were reviewing the work that had been and had began to raise concerns with the post hole locations. My neighbour had asked that their existing fence be left for consistency, so we were trying to navigate existing post holes with a new fence and keeping both fences as close as possible. Max said that we needed to spend an additional $70 per hole to dig by hand and get closer to the fence. We proceeded with this to get the job done.
When the crew got to the last hole, they said they could not dig the hole any closer to the fence leaving about a foot between my neighbour’s existing fence and our new post hole. This would not only look odd, but make the fence crooked.
Because they said they could not get it any closer, my father in-law stepped in saying he would deal with it later to make the fence straight. Max obviously had a bit of an attitude, and was not keen on this idea for whatever reason. At this point, Max demand that we pay for all the full cost for all the holes, even the ones they had not set. We were fine to pay for what they had done to date, but there was no way we were paying for work before they had completed it, especially with the conflict that was arising on site.
My husband then asked to speak to the owner on the phone to discuss the concerns. We were never told that payment was required upfront and it seemed a bit odd that we were not asked for a deposit then suddenly be told half way through the job that they needed payment in full. Max arranged a phone call with the person we were told was the owner stated that “he has to side with his site guy on this”, and stated they needed payment for the whole job. You can’t actually call the company with customer issues via their phone number – you can only deal with someone who quotes/schedules the work or leave a voicemail for customer care.
When we refused to pay the full amount of the work, the contractor started instructing staff to remove posts from holes that had fresh concrete thinking they would force us into payment for the entire job. They threw fence posts that we had purchased on the ground with wet cement and left wet cement in the holes thinking that we would have no choice but to pay them. We ending up paying for the holes that were dug, and told them to get off our property and leave. We then brought in our handy man/family members to clean up the substantial mess – 10 post holes filled with wet concrete, fence posts that were covered with wet concrete.
Needless to say, I would NEVER RECOMMEND THIS COMPANY TO ANYONE.
I used these guys last year for 8 holes and liked what they did. This year I had 32 holes and a disaster. Starts off with rescheduling for week because, too hot, then too windy, then machine broken, then guys don't want to work, then brought the wrong bit. And when we pressed to at least have a firm date we were offer the option to find someone else. Once the work happened it was OK, except for posts in the wrong location for a custom gate, concrete splash on the metal posts, posts not in line. Called about the one post in the wrong location on a Wednesday, was unable to get a date a time when it would be fixed. On the following Monday I received calls they want to come and fix it, but when I told them I had the gate modified and mentioned the issues with the workmanship, the response I got was to never contact them again. I suspect that like most customers that are unhappy they just move on. I almost did the same. NOTE It was not just that there was a problem with the work, it was how this company behaved when this did not go to plan or when there was an issue.
Professional and reliable company with affordable pricing.
When i called Jocylen, she was very pleasant and professional on the phone. Really nice voice too!
She was knowledgeable on the building process and offered me a few tips to boot! She also took care of the locates for me and before i knew it, the guys came to do the work!
When Drew and his crew showed up, they saved me lots of headaches by making a few suggestions that wound up keeping my projects on time and done well.
These guys go the extra mile in every single way!
I will definitely refer them to friends, family, neighbours and everyone else i meet.
I contacted The Post Hole Company to build a new fence because I thought the posts were rotten.
The contractor came and told us that we didn't really need a new fence at this time and gave us some suggestions to have it last longer.
We were impressed with their integrity and honesty to not just take the money for something that didn't really need done.
When the fence does need replaced we will call The Post Hole Company back.
Thank you for your feedback Paul. We look forward to working with you in the future.
The Post Hole Company Crew
The Post Hole Company has a TrustScore™ of 2.9. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2001|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
For decks and your other footing needs. We will supply and mix concrete on site. Customer must supply sonotubes and brackets as well as plot out all hole locations. We will dig to a four foot depth, install sonotubes, fill them with cement, trowel the tops and install the brackets for you.
Digging, setting and building for our commercial clients are specially priced services for bulk residences or commercial properties with mass volumes. Call us today to discuss your needs. We are fully insured and can provide WSIB clearance certificates on request. (905) 497-4653
One of our MOST POPULAR service offerings! This service is most valuable to customers who need us to supply and mix cement as well as set the posts straight and plumb. Does not include the supply of pressure treated lumber unless we are building your project for you.
We dig post holes for all of our outdoor project needs! From fence posts to sign posts, and deck footings to custom built pergolas and basketball net poles, our digging services have got you covered. Custom built Decks, Fences and other outdoor landscaping structures.
Custom fence & deck construction includes design and build services, all pressure treated lumber, all labour as well as the removal of waste generated. We have over 16 years of experience in the industry and are fully insured.
With over 16 years in the industry, we can tackle the nitty gritty with ease, provide smart, simple solutions on the spot and get things done the right way the first time.
We are a full-service post hole company offering post hole services as well as professionally built fences and decks. We hold over 16 years experience in the fence and deck industry. We are fully insured and our crews are backed by WSIB.
We pride ourselves on delivering a high level of service encompassing reliability, tidiness, accuracy, efficiency and quality customer service. With our commitment to excellence, our trade expertise, our top of line equipment backed by our continuous strive for improvement, we have risen above industry standards and have become one of the major players on the market.
Ethical business practices combined with superior workmanship has lead to the achievement of numerous Best Fence & Deck Contractor Of The Year awards over the years as well as an extensive list of repeat business from trusted local contractors and tradesmen.
The Post Hole Company is committed to quality workmanship at reasonable prices delivered with excellent customer care. We use only Grade A lumber for our fence and deck projects and with the contacts we have made in the industry over the years, we are able to pass along those savings to our customers.
A friendly, knowledgable and professional group who go above and beyond for our customers. The Post Hole Company is your trusted full-service provider.
We dig our job.
|Main contact(s)||Jake Leifman|
|Alternate Phone Numbers||647-323-7770,|
|Listed with TrustedPros since:||2017|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Business does not require a trade license|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
The Post Hole Company has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum