Avoid like the plague!
I called this company to assemble my shed. During our phone conversations she quoted me a price, and then she sent me an email and cleverly changed the 'Subject' heading to "Shed foundation". The price was ok but when she & her "crew" showed up, the first things out of their mouths were "we're not assembling the shed".
I asked what they meant by that. They said the price quoted was strictly for the shed foundation. She (Suzy/Suzanne) lied to me. At this point we already gave her the deposit and they weren't going to refund it.
Not only that, but they left a wicked mess behind (on the street). My street has hundreds of little pebbles all over the street and my neighbors weren't shy in expressing their discontent.
I told her to her face that she intentionally misled me, and that she wouldn't get away with it. She laughed it off (seriously). I sincerely hope this review will help prevent others from making the same mistake I made! Next stop, Better Business Bureau and then my lawyer!
The Reno Gals are fabulous, and we have been recommending them to our friends. The Reno Gals gave us a quote on the job we had posted (fixing sagging and unstable front steps), and didn't try to get us to add hundreds of dollars of extra work. They explained everything they were going to do, and continued to provide updates along the way. We're very happy with the work they did, and will definitely hire them again.
The Reno Gals has a TrustScore™ of 2.4. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1993|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Suzanne Rusywich|
|Affiliations:||Two Gals Painting (Rated 3 / 5)|
|Listed with TrustedPros since:||2010|
|Accepts credit cards:||No|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact The Reno Gals to request licensing info.|
|Insurance Information:||Contact The Reno Gals to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.