Tilestone is a full-service tile installation and restoration company. We specialize in bathrooms, floors and backsplashes. Our design and installation talents are second to none. We have extensive experience in renovation projects and new construction. We also offer tile and grout restoration and maintenance services including re-grouting and grou read more...
Find someone else to do your tiling or do it yourself. Had Dave Lucky and his son install tile in our kitchen Unfortunately I paid him before the grout dried and I saw uneven colouring. Dark spots in areas throughout the kitchen. I phoned him about it, he came and looked at in and said it was an easy fix and would come back later in the week. That was in November 2012. I phoned him daily for weeks and he never answered the phone or returned my messages. I complained to the BBB and he never responded to them. When we installed the transition between the tile and the hardwood floor in the adjoining dining room we discovered just how poor a job he'd done. Even though we replaced the entire subfloor with brand new plywood, the tile is uneven and there's nothing I can do about the gaps under the T-moulding between the tile and hardwood floors. Over the past five years we've pretty much gutted our house, re-done bathrooms, floors, windows and doors and I've never had such a terrible experience with a contractor.
Dealing with this particular customer turned out to be a bad experience. I was harassed with phone calls for days, sometimes several times a day. Despite my effort to ease the situation, it became clear that she was going to hold me responsible for a myriad of things I had either never signed on for or simply never happened.
The grout was in fact not shaded or discolored, nor was my floor uneven. These were 12" x 24" flat-edge porcelain tiles and they were installed virtually perfect using LFT (large format tile) thinset cement, 1/8" grout spacers and a 1/2" trowel.
There was between 1/4" to 3/8" of space between the edge of my tile and the existing hardwood. If they found a tight fit anywhere, it was nothing a small rubber mallet couldn't solve. On my follow up visit she was holding me responsible for installing her t-molding transitions which I never signed on for. At this point her old hardwood had not even been refinished yet. The t-molding goes in afterward to cap the transition.
I take several photographs of every project both before and after and her job was no exception. The job was done well, we were paid and then, oh well...
I will make an effort to have my satisfied customers post their reviews here as well. I have excellent references which are offered regularly to my customers - and in most cases - for a small project under $1000.00 - including her project, ask for no up-front deposit when the customer supplies the tile, but only final payment upon satisfactory completion.
Tilestone Finishing Systems has a TrustScore™ of 3.5. The average TrustScore™ for other businesses providing similar services in Kelowna and the surrounding areas is 3.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1989|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Tilestone is a full-service tile installation and restoration company. We specialize in bathrooms, floors and backsplashes. Our design and installation talents are second to none.
We have extensive experience in renovation projects and new construction. We also offer tile and grout restoration and maintenance services including re-grouting and grout re-coloring.
|Main Contact(s):||David Lucky|
|Listed with TrustedPros since:||2008|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||No|
|Licensing Information:||Contact Tilestone Finishing Systems to request licensing info.|
|Insurance Information:||Contact Tilestone Finishing Systems to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.