Tilestone is a full-service tile installation and restoration company. We specialize in bathrooms, floors and backsplashes. Our design and installation talents are second to none. We have extensive experience in renovation projects and new construction. We also offer tile and grout restoration and maintenance services including re-grouting and gro read more...
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David removed an old fiberglass shower for us and built a new tile one in its place. Throughout the process he was on time, did what he said he would do and produced professional results. The finished shower is beautiful and my wife and I are thrilled with the results. David cares about his customers and the work he does and it shows in the end result. Unlike other tradesmen we have used the workspace is spotless when he leaves - no mess to clean up for the client. I would highly recommend Tilestone Finishing Systems and would happily use them in the future.
Excellent work! David has done two jobs at our house now and we've been extremely pleased each time. One job was a (relatively) small repair, while the other was a complete shower enclosure reno. He is obviously very skilled and brings tons of experience to the project. Highly recommended.
Thank you David for all the work you did in our legal suite. You saved us from a rather bad experience and charged us a reasonable fee. I can't thank you enough for tearing out the bad tile job we had done the previous week and replacing everything without damaging a thing. I was so disappointed with what the previous contractor did I couldn't sleep, David was able to come to my house and look at the job. He gave an honest opinion and was reassuring and professional throughout the replacement process. At the end he came back to ensure everything was in place and done to our satisfaction. I'd hire him again.
Denise M.
David Lucky has done a marvelous job in removing and re-doing our backsplash. He came recommended through Costco and FloForm Countertops, here, in Kelowna.
David was pleasant to work with and gave us solid advice in designing the install and picking the color of our grout.
When it was all done, it was clear, that David is a consummate professional. The kitchen was left clean and ready to put back together.
If ever, we need more tile work done, we wouldn't hesitate to use his company.
Thanks David.
David was very friendly and professional to deal with. My wife phoned him to discuss his services and to arrange a viewing of our condo to provide a quote. He came over that afternoon. He provided a lot of information about the wear and tear on the tiles and what his product could do to extend the life of the tiles while maintaining a quality condition. For our kitchen and two bathrooms, it was a two day process. The first day was to strip away all of the accumulated dirt build up. The second day was the sealing of the grout. The floors look like new. Plus with the lifetime guarantee, how can you go wrong? We have been extremely happy. Money well spent!
David was great to work with. We wanted to tile our tub surround but didn't really know where to start. We were on a tight budget and David helped guide us through the project for maximum results. He checked all the prep work we did and then did a beautiful job putting up our tile. He was quick and very hard working! I will call him for any future tile needs!
Find someone else to do your tiling or do it yourself. Had Dave Lucky and his son install tile in our kitchen Unfortunately I paid him before the grout dried and I saw uneven colouring. Dark spots in areas throughout the kitchen. I phoned him about it, he came and looked at in and said it was an easy fix and would come back later in the week. That was in November 2012. I phoned him daily for weeks and he never answered the phone or returned my messages. I complained to the BBB and he never responded to them. When we installed the transition between the tile and the hardwood floor in the adjoining dining room we discovered just how poor a job he'd done. Even though we replaced the entire subfloor with brand new plywood, the tile is uneven and there's nothing I can do about the gaps under the T-moulding between the tile and hardwood floors. Over the past five years we've pretty much gutted our house, re-done bathrooms, floors, windows and doors and I've never had such a terrible experience with a contractor.
Dealing with this particular customer turned out to be a bad experience. I was harassed with phone calls for days, sometimes several times a day. Despite my effort to ease the situation, it became clear that she was going to hold me responsible for a myriad of things I had either never signed on for or simply never happened.
The grout was in fact not shaded or discolored, nor was my floor uneven. These were 12" x 24" flat-edge porcelain tiles and they were installed virtually perfect using LFT (large format tile) thinset cement, 1/8" grout spacers and a 1/2" trowel.
There was between 1/4" to 3/8" of space between the edge of my tile and the existing hardwood. If they found a tight fit anywhere, it was nothing a small rubber mallet couldn't solve. On my follow up visit she was holding me responsible for installing her t-molding transitions which I never signed on for. At this point her old hardwood had not even been refinished yet. The t-molding goes in afterward to cap the transition.
I take several photographs of every project both before and after and her job was no exception. The job was done well, we were paid and then, oh well...
I will make an effort to have my satisfied customers post their reviews here as well. I have excellent references which are offered regularly to my customers - and in most cases - for a small project under $1000.00 - including her project, ask for no up-front deposit when the customer supplies the tile, but only final payment upon satisfactory completion.
Tilestone Finishing Systems has a TrustScore™ of 3.2. The average TrustScore™ for other businesses providing similar services in Kelowna and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 12 |
Approved | 0 | 10 |
Unverified | 1 | 1 |
Suspicious | 0 | 1 |
Overall Rating | 4.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1989 |
Member of TrustedPros Since | 2008 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Tilestone is a full-service tile installation and restoration company. We specialize in bathrooms, floors and backsplashes. Our design and installation talents are second to none.
We have extensive experience in renovation projects and new construction. We also offer tile and grout restoration and maintenance services including re-grouting and grout re-coloring.
Main contact(s) | David Lucky |
Listed with TrustedPros since: | 2008 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1989 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Partnership |
Licensing information | Contact Tilestone Finishing Systems to request licensing info. |
Insurance information | Contact Tilestone Finishing Systems to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.