Here at Tornado Plumbing&Drains we work hard to fulfill all your plumbing needs. We offer the best drain and plumbing service in Toronto and GTA. Moreover, our plumbers use only high quality materials and all of our work is under warranty. Tornado Plumbing&Drains is using the most recent plumbing and waterproofing technologies. We ensure your plumbing w read more...
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We agreed to pay $200.00 for Tornado to come troubleshoot a bath tub leak that was dripping onto the drywall ceiling below. The deal was that if we agreed to move forward with the repair, then the troubleshooting cost would be waived (which it was). Our assumption throughout the entire process was that the troubleshooting would include all sources of leakage (otherwise their would be no point in bringing in a professional). The technician found a leak in the drain elbow and concluded that this was the source. I was skeptical because the drip was so small compared to the volume of water that was dripping onto the ceiling. We agreed to pay $250 +tax for the repair (which we did on the same day assuming that the technician correctly identified all sources). The technician offered to replace the other plastic pipes at a higher cost, but because he did not prove that they were leaking, we elected to not replace them for no reason. The next day the leak came back (in high volume). This time we did the troubleshooting ourselves and discovered that there was no seal/gasket installed at the tub's overfill. We found the second leak by filling the tub and having someone splash water around. With the splashes, we noticed some water getting into the overflow. I am not a plumber, but we found the second problem/leak in about 5 minutes. This meant that there were actually 2 sources of leakage. The technician only identified 1 source. The technician did ask if we had recently overfilled the tub. We answered no because the tub has never been overfilled. The technician did not ask if we think water may have been inadvertently splashed into the overflow. Our opinion is that the technician was responsible for checking the overflow himself (which he chose not to). The overflow is part of the same simple circuit. Anyhow, we reported the problem back to Tornado fully expecting them to offer to come back at a fair price. They informed us that it would be another $200 +tax to send a technician to fix the second leak (that should have been found the first time as part of the troubleshooting). We believe this to be unfair as it would have cost substantially less to do the repair the same day without a second visit. Our tenants, who were also present during the entire troubleshooting process, also felt that the troubleshooting was inadequate and suggested that we ask for our money back. Neither us nor our tenants can understand why Tornado feel the job was completed properly when the complete circuit was not properly inspected. The complete circuit really on comprised of a few feet of pipe. I don't think it is unreasonable to expect a plumber to check for all potential sources of leakage (because there always could be more than 1 source). Having Tornado basically tell us that we would have to pay for another service call to fix the second leak is unfair and not reasonable business practice. We were willing to pay more, but certainly not for a full visit. We are not the one that missed the second leak. Anyhow, buyer beware. Even highly recommended companies have bad days. I know Tornado will respond with all kinds of excuses, just like the aggressive ones that I received by text, but at the end of the day, they were responsible for finding all the sources of leakage in the simple circuit (even if there were multiple sources). I know Tornado feels that they were only obligated to find 1 leak, but we are really not sure how they consider this proper and/or complete troubleshooting. Tornado, please remember that we agreed to pay for proper troubleshooting, you were the ones that waived the charge if we went with the repair. The question Tornado needs to answer is, who in the world would hire a professional to fix half a leakage problem.
I was so pleased with Tornado's service. I called on Fri evening and was able to book a Mon AM app't. Sergei came on time, quoted on the jobs and to our surprise completed it the same day! As he was unable to find parts for our old taps, he cleaned & repaired them, saving us money: they work very well now.
As a bonus he tightened a grab bar in the shower, his suggestion, no charge.
For the kitchen tap, he purchased it for me, staying within my budget.
The work was completed to our satisfaction and the charges were very reasonable for all we had done. I think we were very lucky to find this company and will recommend them to all my friends.
Tornado Plumbing just recently waterproofed our basement. They are very professional, responsive and offered a competitive price. I would highly recommend using their services and I have already recommended them to family and friends. 5 star rating! Thank you Sergiy and the team!
From first contact for an estimate to the end of our project Tornado Plumbing hands down is the best customer service experience we have had for our house maintenance issues. Not only great customer service but also that feeling of legitimate interest and honesty.
We wanted to get our basement renovated but felt we should address some water seepage issues we have had in the past so we obtained quotes from several companies. Serhiy came the same day and provided written quotes for each of the options we discussed shortly thereafter. Quotes were very competitive, clear and detailed.
Our exterior had issues such as big shrubs and boulders to deal with and move. Wasyl and Bohdan showed up as scheduled and covered the walkway and other areas near the excavation with protective board and padding! They provided updates and showed us any issues they "uncovered". Serhiy came by to assess and provide solutions which we appreciated. Our weeping tiles were full of sand and roots so this waterproofing was a must! We appreciated the attention to detail and service so much that we decided to have the other side of our foundation waterproofed as well. Serhiy was able to fit us in and the entire job was completed within 5 days. Oh, and they replanted our smaller bushes and shrubs and put our boulders back as well!!
We were so comfortable and impressed with Tornado that we got them to do inside plumbing jobs as well.
Needless to say we highly recommend Tornado Plumbing and will definitely contact them for any future projects. Thanks Serhiy!
Very happy with these guys service. Sergei the owner showed up within a day to consult me on price, timeline and what they are going to do to fix my issue. Within 4 days after hiring, job was complete no questions asked. I even asked Sergei to add something when they were almost completed and with no questions took care of it.
Thanks Sergei.
Jonathan
Tornado Plumbing&Drains has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Etobicoke and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 7 |
Approved | 0 | 6 |
Unverified | 0 | 0 |
Suspicious | 0 | 1 |
Overall Rating | 4.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2014 |
Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Here at Tornado Plumbing&Drains we work hard to fulfill all your plumbing needs. We offer the best drain and plumbing service in Toronto and GTA. Moreover, our plumbers use only high quality materials and all of our work is under warranty. Tornado Plumbing&Drains is using the most recent plumbing and waterproofing technologies. We ensure your plumbing work is done efficiently and with the best quality. You ll get free estimates and competitive rates. Finally, we help our clients get city rebates for installing back water valves and sump pumps.
Further, our services include clogged drain, fixing pipe bursts, plumbing repairs and renovation, backwater valve installation, concrete works, water service and repairs. We also do, drain camera inspections, drain snaking, underpinning, foundation crack repair, waterproofing service and other plumbing services.
Besides, we have plumbing license and drain contractor license and we book appointments at your convenience. Also, 24 hour emergency service is available. You re sure to get the job done with Tornado Plumbing!
Main contact(s) | Serhiy Marynchuk |
Listed with TrustedPros since: | 2019 |
Residential work | Yes |
Commercial work | Yes |
Warranty | We've got your back with our 25-year warranty for labor and work!!! |
Accepts credit cards | Yes |
Year established | 2014 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Tornado Plumbing&Drains to request licensing info. |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.