Name: Brenda, Received: Jan 26, 2017
Complaint: We were hired by Total General Contracting on a time and material basis. They never asked us our hourly rate. We had all time and materials documented. When we submitted our invoice to them, they felt that they had the right to determine how much they thought we should be worth, even though all of our time was documented and project manager Lexy who was suppose to be on site daily was not. So, they had no proof to back up their claim of our hours. Apparently Jim under quoted the electrical portion of the project (likely to get the job). Then when our bill came in over what he had quoted the customer, he decided not to pay us. We wouldn't return to site until paid for previous work (hadn't been paid anything), so they went behind our backs and hired another electrician to complete the work that we had started. Customer ended up paying for some of the invoices. Subcontractors beware...do a Google search before working with them. They are just bad, bad people.Reply From Total General Contracting Service
Tri- Line Electric in Peterborough is writing this complaint in response to the settlement that they agreed to On Jan 23rd, 2017 with both myself Lexy Project Manager for Total General Contracting Service and our Clients. Their settlement was paid directly by the Home Owners Jan 24th, 2017 at Tri-Line's office in Peterborough. A settlement of $15,000 which they agreed to. If they did not want to accept the settlement then they should have fought this in court like any company would do if they were 100% correct on their information. Total General Contracting Service did what any reputable company would, fight for their Clients.
By no means have we disputed cost of the materials. We did however dispute the time they had documented and the rate upon which they charged, we agree with that 100%. Our dispute about the hours or time as they have mentioned was documented on all the bills they submitted to us. All our evidence of the overcharging of time was visibly listed on Tri-Line's bills. We simply counted all the hours that they charged for on each date and pointed out that these hours were more than what was worked in a standard 8 hour work day (Attachement of the counted hours included). All our proof to back up our claim of their hours were as Brenda said "documented" on their own bill. Tri-Line was invited to view the job and see if they wanted to take it on. This was the first time we used this company and was recommended by another contractor, There was no need for TGCS to try and get the job as construction had already began meaning we already were working for our clients. We never once decided not to pay, we simply disputed their overcharge which we had their bills reviewed by other Electrical companies whom advised us that they were overcharging as we had suspected. Lexy was on the site daily, whether it be 1 hour or 4 hours or 8 hours her presence was there everyday. Brenda, can not make comment on this as she is the office staff at Tri-Line and has never been to the job site. When you do a google search, the is yet another attack on Total General Contracting Service Which Tri-Line is not divulging that it is them making the attack.
Please feel free to Contact us if you would like any more information about the allegations and obvious bullying that Tri-Line Electrical of Peterborough is posting about us. We fight for our customers and will always continue to do so.