Total home and flooring. Specializing in all aspects of supply and installation of hardwood, carpet, tile etc We can also do renos, painting, drywall, bathrooms, kitchens, basements, decks, fences and more. I have a large selection of in stock flooring that can be installed next day.
It was the worst experience I've ever had with ANY company. Extremely unprofessional, excuse after excuse why he can't come today, or tomorrow or not even a phone call. When he did the work was poor had to hire another company to fix what he did. Poor poor work, poor poor company. DO NOT USE!!! Now I'm sure he will have an explanation to this as he did the other one however.... please free to contact me for FULL recordings of the situation.
Extremely satisfied with the service we received.
We posted a request for flooring installation on a Wednesday and had the work completed the following Monday. Communication was smooth, friendly and professional.
We initially chose this company due to their promise of professional work with no shortcuts taken, and they definitely delivered. Even in areas where we ourselves said could be simplified, the work was cheerfully done in the highest quality manner at no extra charge.
We hired Total Home and Flooring to replace our carpet and kitchen/laundry room tiles. Eric gave us a good price and his crew were all very pleasant, but the project didn't go off without a hitch. There were several delays, due to lack of communication on Eric's part. We felt we often needed to be on top of things, in order to get them to work each day. They showed up later than scheduled on certain days and failed to notify us. The work took longer than expected. In the end, I would say their work was satisfactory. They did a great job on the carpets and the tiling was decent - but not great. Some of the tiles are not level, nor is the grout work. But, it was an improvement from the old tile we had prior. We are thankful for the time and effort they put in during the holidays.
OK so I was going to be the bigger person "as I had to with only this one of the 5 tenants in this house."over the course of this project but due to the fact that I have not even had a single reply since this irresponsible post and due to the fact that this person is simply not telling the truth and spent the entire time I was there putting up roadblocks. Between my self and the actual paying customer. First delays on my part? I'm speechless. I was out at the house at least 10 different times. One time we had arragend an appointment that I had to go to my suppliers out in Toronto for special samples. I was in the way to this house after spending the better part of the day hunting the right product for this person. Then I got an email saying that they weren't going to be doing the work for awhile and not to bother coming. We had a verbal agreement and I had turned down other jobs to do this one. Then with one message I lost about a weeks work. Then I was ready to go again the next week but delays by them based on viewing v my ins and such. Well I've been in business over twenty years and I haven't ever had to physically show my ins. So I needed to get my agent to send me a copy. I was waiting to go from the start but this was there request to wait till I had the form. As far as having to get me to show up everyday?? First who is we? It's the customers sister who lives with her parents in this house. And it's just another mis truth. I had explained from the beginning I wouldn't be there till 10-11 everyday due to a medical treatment I was having in the mornings. Then there's all the delays caused by my generosity like removing the existing Vynyl. It usually comes out with ease in one piece. This stuff was put in with contact cement. It took two guys over 5 hrs to remove. This is typically a cost absorbed by the customer. And the reason the job took a little longer although it was still completed on time. Then there was the laundry room with a gas dryer and laundry tub . It was another thing that I could have done a short cut on considering it was not my responsibility to remove either. But I did it. I even came back over the holidays for them to hook up all the plumbing drain and lines for these people. And this is the thanks I get? All this work was done and it was done well. The tiles in the basement were following the natural slope to the drain. I explained that you cannot level out the drain. It's sloped for a reason and the tiles may be a little off due to it. This particular customers employment should have not allowed to have made a comment.especially one that is just plain out not the truth. Now I was given no choice to tell my side of this. In fact there may be further steps taken if it's not ended satisfactory. I have saved all my emails with the sister of the customer. I can back up all this.
I have been working with Eric for almost a decade. He is very reliable and always gets the job done in a timely fashion.
I have referred Eric in the pasted and will continue to do so.
Domenic Manchisi /Broker of records Remax Escarpment Manchisi Realty Ltd brokerage
Total Home and Flooring has a TrustScore™ of 3.1. The average TrustScore™ for other businesses providing similar services in Burlington and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||Yes|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1995|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Eric Law|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Total Home and Flooring to request licensing info.|
|Insurance Information:||Contact Total Home and Flooring to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home and Flooring has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum