I would not recommend this contractor to anyone I know. The quality of work was ok but the customer service was awful and the price was very unreasonable. They were very nice in the showroom before we decided to go with them, but as soon as we signed that contract the attitude immediately changed. They seemed to act like a loan shark and constantly came knocking on the door and disturbing us demanding money up front well before any work was even started. The contract states certain percentages of money after certain percentages of work but they were demanding money well before anything was done and well before each milestone was reached. We also cut some of the scope out of the work because it was too expensive but they hardly gave any discount on these items. They talked their way around it and kind of led us on like they would reduce more based on how long it took them to complete. In the end they were only at our house for a total of a a week or so but grossly overcharged (probably about double what was reasonable) and continued to threaten with the contract the whole way until finally I could not argue any more and was so sick of them I just had to pay to get them out of my hair. I was so relieved the day when I knew they were never coming back. I am disgusted by the owner and manager and I cringe every time I see their trailer parked at someone's home and pity the people that have to deal with these crooks.
On another note, there were some aspects of the project that I wanted done a certain way after spending much of my own time studying the issue, codes, etc and coming to a correct conclusion. These guys were so pig headed and thought they knew everything without even understanding the issue and basically said I didn't know what I was talking about and that they were going to do it the way they wanted to. Many of their ideas were just ridiculous. There were a number of instances like this and every time I mentioned that I wanted something done a certain way it was a fight with them. They won't believe any of your opinions and treat you like you know nothing. There was even an example of the wrong part being delivered that I could clearly tell because I know what I ordered and these guys just would not believe me until after a long heated argument and days of back and forth. They would not even admit they were wrong or apologize for all the arguing and just quietly replaced the part. There was also a case where they hired a sub contractor who totally did not know what he was doing and I had to fire him myself, and they did not apologize for making deal with that clown and instead still charged me over $500 for his visit for doing nothing and used scare tactics again with the contract to make me pay it. Everything about this project was just a headache to deal with these guys. In reality I was fully capable of doing the whole project myself cheaper and with better quality so I knew what I was talking about and could see right through their lies, but I just did not have the time to do this one myself. Big mistake - next time I will save all the headaches and money and just bite the bullet and do myself, or at least find a better contractor.
Total Home Centre has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Sudbury and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2001|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main contact(s):||Denis Payment|
|Listed with TrustedPros since:||2013|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact Total Home Centre to request licensing info.|
|Insurance information:||Contact Total Home Centre to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.