Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
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In May 2013 we hired Cindy and Gilbert of Total Homes to help us with tasks needed to move us into our new home. Cindy did excellent research on locating the cupboard hardware shelving and Gilbert was excellent in installing the units as well as removing and installing two new toilets and enlarging a stone patio.
We found Cindy and Gilbert to be very helpful and willing to take on any work we requested in a timely manner. The work area was always left clean and tidy. They have a strong work ethic and we would have no hesitation in recommending them.
Gilbert has recently removed an existing shower cubicle and replaced it with a storage closet and has removed an existing tub which was replaced with a tiled shower, including all faucets, shower hardware, a tiled seat and niche. He is a meticulous worker who pays attention to the smallest detail and offers helpful suggestions. He is an excellent source for information on suppliers and is well connected with them. He is a very careful and tidy craftsman and cleans up after the job each day. His manner is friendly and cheerful; he is a pleasure to work with.
I hired Total Home to replace a leaky picture window in my living room. And a patio door off the kitchen .
They helped me choose an attractive window that suited the style of my home.
He was very patient with all the questions and concerns I had about the job and didn`t take offense at anything I questioned.
He took the time to explain the job clearly and in detail. Which I found reassuring.
The window and door were good quality and reasonably priced.
I left him to do it and went to work.
He called me a little while later to tell me that there was no vapour barrier on the house!
Gilbert sent me pictures of it.
The code on that had probably changed just after my house was built.
Mold was just starting to grow where water had gotten underneath the siding.He took a picture of it for me.
With my approval and a very reasonable add on he took care of everything the same day and finished on time.
I was glad he didn`t just put the siding back on and move on to the next job.
I felt he cared about my house as much as I did .
We are going to use this company to do the kitchen remodel and a new sun room on the back.
I highly recommend them.
I met with several contractors for the renovations to this 100 year old home. Total Home was the only contractor that was licensed to do the work that I required yet his prices were reasonable and the quality of his work was excellent. Because of my satisfaction with Total Home and the work Gilbert provided, I decided to renovate the whole apartment. I was especially thrilled with the fact that when a project was started, I could trust that Total Home was committed to remaining on site until the project was finished. Total Home was dependable, trustworthy and honest. I highly recommend Total Home for your projects.
We take great comfort leaving our home in the hands of Total Home. The services provided over the years have made our lives much easier. The feeling of security and trust they provide while we are away from our home at times is invaluable. Being business owners ourselves we know a good thing when we see one.
The combined services you get with Total Home is the best part besides the trusting relationship. We found having different trades in our home invasive and unnerving at times so a trusting relationship with a service that provides everything is wonderful.
We highly recommend trying the services they provide
Linda and Kirby S.
We are so pleased with our new bathroom! We hired Gilbert on a recommendation from a friend and we were not disappointed. He arrived on time every day and had some great ideas for our project. Gilbert was very professional and the quality of work was outstanding. The project stayed on time and and on budget and we really couldn't be happier. We'll be recommending Total Home to all our friends and will be using him again for our kitchen renovation next year. Great work!
Total Home has helped me at my house, and at my shop...
I've known Gilbert for years, and really knows his craft inside & out !
I'll never call anyone else when I need ANY type of home improvements done...
That old saying is so true " If you think it's expensive to hire a pro? Wait until you hire an amatuer "
Mike
Gilbert was always punctual, stayed on budget (despite many changes of plans on our part!), his quality of work was far above average, and he was always friendly... even working thru the heat wave with no AC.
Gilbert is the "King of Crown Moulding". He did a beautiful job! He also built a "box" to surround our new fireplace insert that we tiled ourselves because we're frugal like that. His last job was installing custom wall-to-wall shelving in our rec room. He also did some plumbing and he's repaired some of our deck and fences. We highly recommend you consider Total Home if you are planning a renovation project, big or small. In fact, Cindy and Gilbert are coming over tonight to give us some ideas and a quote on renovations for our ensuite. Our next big home improvement project! We know we'll be in good hands.
Had frozen pipes in my basement from a new construction which was poorly done by different contractor. Gilbert was referred to me and was onsite the next day to look at the situation. Gave me a fair estimate and started demolition of my new bathroom right away. He was quick to identify the cause of the frozen pipes and took the time to explain to me the process in detail that he would take to rectify the issue.
We had discovered the frozen pipes 2 days before leaving for a Christmas vacation. It only takes 5 minutes of talking to Gilbert that you know that he's a trustworthy guy and knows his stuff. We left Gilbert a key for the house and he completed the project within the given time-frame without any surprises. When we got back from vacation, Gilbert was cleaning up, had a pizza with the family and we were able to enjoy our new bathroom again.
We've had some really cold days since and no more issues with frozen pipes!
Will definitely recommend him to any of my family and friends!
Total Home has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 120 |
Approved | 6 | 120 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Yes |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Sincerely,
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2023 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2022 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2021 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
Main contact(s) | Gilbert Lutes , Cindy Charbonneau |
Alternate Phone Numbers | 613-286-7165 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 3 Years on Labour |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Yes |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum