Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
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We recently had Gilbert in to design and install a custom ventilation system for our cigar lounge. His advice and insight were spot on and the job went smoothly, on time and on budget. We wouldn’t hesitate to have them back to do more work in future, great experience!
Our home project was extensive and certainly drew upon the myriad skills of Gilbert Lutes of ‘Total Home.’ He did at times call upon outside, known and carefully selected tradesmen when necessary, such as electrical work and painting. They were all thorough and expert at their craft.
I was not around much of the time. Gilbert was given a key and came and went as time and supplies permitted and sent us photos of completed work. I had very little reason to tell him what to do and if he was at all unsure he would ask if I had any particular wishes.
For brevity’s sake I won’t supply a list of all the various skills required for our project, but believe me, Gilbert has many. He does not cut corners, he knows his trade better than anyone I have so far in life hired, and as icing on the cake also has an admirable artistic sense. Even though there were some hiccups with completion time, they were in the end easily overcome. If you want expertise and excellence - hire him!
Hands down the best reno experience I've ever had! They guided me through picking out paint, flooring, and furniture that completely modernised the house. The execution of that vision was beyond expectations.
Work was good, but was disappointed by the completion timeline. I know Covid impacted it to some extent making it harder to get materials but it is also hard to complete a job when the hours worked most days were only 10-3ish.
Hi Sarah,
We want to thank you for providing us with this valuable feedback. We are very happy to hear that you were happy with the quality of work done as we pride ourselves on value based workmanship.
With regards to the timeline however, we are sorry for the delays that were incurred in your project. Unfortunately, COVID had a great deal to do with the hours worked in any given day, and has had a huge impact on trades in this industry as a whole. Materials were very hard to come by, and often Gilbert had to travel to multiple locations to find materials. In many cases, he had to travel out of Ottawa to surrounding cities like Brockville and Cornwall to get materials. Each location had a line up that he had to wait in for long stretches of time causing further delays. Your project was in the heart of a lot of industry shutdowns, and so many stores were working with skeleton staffs, making process in the store much slower than usual as well.
It is also important to remember that within a renovation, sometimes the trade professional is forced to leave early to wait for mud to dry for example; whereby he cannot work any further until the mud dries completely.
This was a very difficult time in our industry and still remains to have it's challenges. We are all working hard to adapt to the new normal, and still provide our clients with great service.
We are grateful for the opportunity to have worked with you during these difficult times.
Sincerely,
Cindy & Gilbert Lutes
Total Home
From the moment we met, i was impressed by Gilbert. Open, honest, looks you in the eyes, listens and gives feedback and recommendations for the job. Gilbert and crew were on time, worked hard and efficietly and met agreed milestones. He was also flexible to adjust to my changes in requirements and schedule. The completed work exceeded my expectations and no discrepancies or shortfalls occurred.
We downsized from a 5 bedroom to a 3 bedroom home and along with this, the principal rooms are much smaller. Cindy has designed our main living space beautifully maximizing on the space available and creating a modern yet warm feel to the room. She made an otherwise very challenging and burdensome project for me very enjoyable. She listened to my needs; very patient with change; full of ideas and visions; punctual and flexible in her services allowing me to save on her costs by doing some of the shopping. All of her recommended trades' people were equally as professional and provided top quality work.
Her services were invaluable to me at this time of starting over. I highly recommend her services to anyone requiring advice on interior design.
I was very happy with Gilbert's work. He was very professional and courteous from the first visit. He kept us updated on the work as it progressed and was always careful to keep the construction work as confined as possible.
The work done to build a master bathroom in a spare bedroom was meticulous. The workmanship was excellent and we love the spa feel of our bathroom.
I would not hesitate to use Gilbert for future work.
Susanne Ledbetter
Cindy was extremely professional, warm, friendly and very time efficient during all of my interactions with her. She took the time to really listen to what I liked and didn't like, upfront, which made the process very time efficient and successful.
She was able to pick colours for the rooms very quickly that gave me the bright and relaxing atmosphere that I was hoping to achieve.
I was amazed at how she was able to pick colours that I would never have chosen on my own. I liked then as soon as she showed them to me and it made such a difference to see them in my space, I just love the colours on the walls and am extremely pleased with the outcome.
I also used the painter that Cindy recommended and I was very pleased with his work. He was fast, thorough and very good at what he does.
I plan to work with Cindy again to help me with my kitchen reno.
Working with Cindy was a great experience. At first I thought hiring an interior designer meant leaving all the complex decisions to her and just waiting for the big reveal. While that was one way to go, we opted to work with Cindy to re-vamp our boring living room. Cindy helped with paint color selection (had to paint the entire house first) before we could get to the main event. She patiently, very patiently, worked with my wife and I (and son) to narrow the near infinite choices for high end furniture, artwork, lighting choices and accessories to a few well coordinated design ideas that our minds could encompass. Without Cindy to guide us and help us make our choices from her hand picked options we would never have arrived at the end of the road to enjoy our new, lovely, comfortable and, most importantly, inviting living room. We went from using the basement TV room exclusively to now spending most of our family time in the living room. Because of Cindy's professionalism, and artistic design flair, and patience with indecisive clients, we finally get to use the space that, until now, was very under utilized.
Thank you Cindy!
Total Home has a TrustScore™ of 4.9. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 120 |
Approved | 6 | 120 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Yes |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Sincerely,
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2023 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2022 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2021 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
Main contact(s) | Gilbert Lutes , Cindy Charbonneau |
Alternate Phone Numbers | 613-286-7165 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 3 Years on Labour |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Yes |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum