Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
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Our Real Estate Agent recommended Cindy from Total Home to help with staging our home for sale. It was an estate sale and we needed someone to show the home at its best. Light, airy, spacious and inviting.
Cindy was prompt and professional and was able to meet me almost immediately. She listened to what we wanted to accomplish with our staging and her interior decorating experience showed with her suggestions and recommendations. She provided a quote that same day and we had furniture and decorating done within a week, just in time for pictures for the real estate ad and for an open house.
We got a ton of positive comments about how good the house looked and people really liked the flow and feel of the house. The house sold in 3 weeks I feel in large part to how well Cindy did her work.
I can't recommend Cindy and Total Home more highly.
We contracted Cindy and Gilbert to design and renovate the main bathroom in our home. It had to use space quite efficiently, it had to be functional for our family with young children while also considering our needs as our family changes over the years. We wanted it to be modern while also 'fitting' with the current style of our home. And considering we plan to stay in this home long term, we wanted the design to be something classic over the years and the workmanship to be high quality. We wanted it done right - and it was.
I really appreciated the husband/wife duo of Gilbert as the contractor and Cindy as the interior designer. The workmanship was excellent, the input and sense of style from both of them helped create what we have, and I can't get over how in-love I am with the style Cindy designed. I just feel good waking into this room - which I do multiple times a day.
Gilbert stripped the whole thing down to the studs and took every decision with care as if it were his own house he was working on. He was clean and conscientious. Cindy brought creative design aspects to the conversation. They both thought of details we hadn't considered, worked with our input and ideas, adapted their work to the ideas that emerged over the project, and respected our decisions and needs.
With both of them, I felt heard and we worked together well. All projects have hiccups and this was no exception. The way in which we handled those hiccups was through open communication, respect for one another, and keeping our eye to budget and doing the work 'right'.
We would hire them again. And we definitely recommend to our friends.
We hired Total Home to remove a wall between the dining room and the kitchen. Gilbert gave us a quote and a timeframe for the work. Gilbert showed up on time, kept the workplace clean and completed the job on time. He took care of all the details and was very meticulous in his work. The result exceeded our expectations. I would not hesitate to hire him again or to recommend him.
We have found Total Home excellent in their work, totally professional in their attitude and a delight to have in our home. We are amazed at their ability to master so many different trades at such a high level of competence.
I was extremely impressed when I walked in to the home and it made the biggest difference having the home staged. I really appreciate the care that Cindy put into staging this home as well as the extras that she did to complete to look. The service was amazing and her staging skills are top notch, I will certainly be using her again.
Total Homes provided exceedingly great service to us in the total renovation of our 34 yr old powder room ..including demolition of the old bathroom, painting, installation of baseboards, electrical and plumbing fixtures, and tiling and grouting of a full wall...the results are stunning. Additionally he replaced some damaged baseboards in the living and dining areas to perfection!
Gilbert was a pleasure to deal with! He always took great care in keeping the worksite area clean and contained even in the midst of a houseful of 10+ guests running around as he worked! Amazing!! Communication was excellent, workmanship superb, and general demeanour an absolute charm! We are looking forward to hiring him again to do our next reno!
Total Home completed a full set of services to prepare our home for sale. We currently live in London, UK but the house we are selling is in Ottawa, Canada. Total Home took care of absolutely everything from painting, refinishing the floors, packing, staging, arranging for storage, cleaning and clear out of the remaining personal items. They worked with our tenants, our real estate agent team to come up with a strategy to stage our house and were 100% reliable when it came to delivering on everything that needed to be done. Our house sold in less than 24 hours with multiple offers, and the house had never looked better. We gave over complete control to the total home team and they did not disappoint. The team is amazing, responsive, reliable and their quality is second to none. I would recommend to anyone.
Cindy of Total Homes was referred to me by a High School friend of hers. I trusted the judgement of this person and I am very happy I did. I needed help in finding new furniture, art works, tables etc as I wanted to refurnish my living room and have limited space. Cindy always arrived on time, whether we met at my home or at a store. She was conscious of my tastes, never pushed her own preferences on me, but always suggesting and asking if I liked. I rarely did not like what she was suggesting. What was a daunting chore for me became a fun experience. Cindy is a warm and caring young woman and I will be happy to refer her to anyone who needs her services. I can't thank you enough Cindy; we both love the living room.
This is the first time I used Cindy and I was incredibly impressed. I called her before 9:00 am and by 9:00 pm the same day I had a beautifully staged property. She is terrific with clients sensitive to their needs and provides great options. Cindy was a joy to work with, I will definitely recommend her to others and will certainly use her services again. Thank you Cindy. Suzanne Aleinik Remax Affiliates Ottawa.
Gilbert was asked to find and repair a leak from our upstairs bath which was staining the kitchen ceiling. He was also asked to replace lighting above our island stove with a large island stove vent and to vent it outside, which required rewiring and moving two drain pipes so that venting could take place. He did all of this very well and then repaired, and repainted the kitchen ceiling ceiling plus repairs to ceiling cracks in other rooms. He was punctual, hard working and a careful craftsman. We are very pleased with his work.
Total Home has a TrustScore™ of 4.5. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 120 |
Approved | 6 | 120 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Sincerely,
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2023 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2022 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2021 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
Main contact(s) | Gilbert Lutes , Cindy Charbonneau |
Alternate Phone Numbers | 613-286-7165 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 3 Years on Labour |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Contact Total Home to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum