Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville read more...
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Gilbert and Cindy are an absolute pleasure to work with. I own a plumbing company in the city of Ottawa and for past few years we have been referring total home to all of our customers. I know that when they're on the job, I don't have to worry about my client. Gilbert and Cindy have shown me time and time again that they are top notch. Great customer communication, excellent work ethic, and quality workmanship that's been proven over and over again.
Cindy and Gilbert did an amazing job of transforming a well lived in home into an urban fresh show home! The challenge was huge as the current tenant had two dogs, young baby and were in the process of moving!! Cindy managed to de clutter and provide a storage solution that worked for everyone; recommended and executed repairs and improvements; then began the excellent job of staging and presenting the only the inside but also the outside of this home. End result was a big success- first offer came in on day one of showings which led to a multiple offer and the house selling for top dollar!
Removed kitchen cabinets and removed wall and new flooring so new cabinet and new counter could be install by another company. Same with bathroom, placed new tiles, toilet and sink. Provided good painters for the whole place. Provided good worker for refurnishing wood floor, In all contractor was slow but accurate and provided excellent work.
Cindy Charbonneau from Total Home recently staged our home for sale. Our entire experience with Cindy was positive. Her attention to detail was impeccable, and her choices of colours, arrangements, placings etc. ensured that our home was presented in its best possible light. She is very good at what she does and we were very impressed with her professional approach to the entire project. It only takes two words to describe the result: "Well done!"
I hired Total Home to replace a broken bedroom door, a sliding closet door and screen. Gilbert was quick to reply to my initial inquiry and provided me with a fair quote within a few hours of visiting.
The work was completed promptly. I was very satisfied with the all aspects of Total Home and would hire them again in the future.
I have used Cindy's services on two occasions, once with a colour consult for my en-suite bathroom and again to help me choose colours for my living, dining, kitchen and hallway access to the bedrooms. Since the majority of the previous colour was white, I didn't know where to begin.
Cindy was professional and patient and helped us to choose a colour scheme that was warm and inviting. We love it and have received many compliments on it. I would not hesitate to refer Total Home to any of my family and friends. I look forward to working with them again.
It was a real pleasure working with Cindy . I called Cindy to stage a listing of mine rather last minute and she made the time for me. She was prompt, courteous and really knew her stuff. She gave me valuable suggestions on props I could use and rent from her. She had no problem rolling up your sleeves and getting things done quickly. I would highly recommend Cindy Charbonneau to anyone who needs their home staged.
I would not hesitate to recommend Gilbert and Cindy. They are so professional, have great report with their clients and work extremely hard. It was an absolute please working with them and plan to continue my business relationship with their company.
Incredible job for my clients - they were blown away with the transformation of their home!!!
Sincerely,
Barbara B.
RE/MAX Affiliates Realty Ltd
Total Home has a TrustScore™ of 4.5. The average TrustScore™ for other businesses providing similar services in Kemptville and the surrounding areas is 4.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 120 |
Approved | 6 | 120 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.9/5 | 4.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Yes |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2009 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Total Home has been recognized for their skills and expertise by their peers in the following categories
Amazing work and 100% honest and reliable. Great communication and very professional.
Carpentry, Home Staging, Interior Design,
Architectural Design, Basement Renovations, Bathroom Renovations, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Demolition Work, Design Build, Drywalling, Fireplaces, Flooring, Foundations, Framing, Garage Construction, General Contracting, Home Additions, Home Construction, Home Theaters, Kitchen Renovations, Roofing, Shed Construction, Skylights, Sunrooms, Tiling, Windows and Doors
Total home is a family owned and operated Corporation, co-owned by Cindy and Gilbert Lutes. We decided that we would create a company which combines our skills and experience to create what we feel is an exceptional service in home improvements and renovations. To strengthen our commitment we became proud members of our Chamber of Commerce in Kemptville Ontario.
Gilbert is a friendly and courteous professional who believes in honesty and integrity when working with his clients within their home. With so many people today being taken advantage of in this industry, he feels it is his mission to take your project seriously and show you that when you hire him, you can trust that you are going to receive quality of service and skill. Gilbert backs this up with a 5 year guarantee on all labor!
Gilbert is a certified carpenter, with a diploma from Algonquin College, where he graduated with Honors in the field of Carpentry. He has been in this business since 1995 and is skilled in rough to finish carpentry and has undertaken many high end renovations which include building houses. With his education and experience, he has developed a keen eye for detail and will ensure the job is done properly and will meet industry standards. You can be assured that you are hiring one of the very best in his industry!
Cindy is a caring and compassionate individual who loves what she does! As a professional property stylist, Cindy has the opportunity to transform interiors to a space you will be proud of! Cindy can work within your budget and timelines and she puts a lot of emphasis on listening to her clients so that she is working WITH YOU to give you your dream space!
Cindy is a graduate of the Interior Design Institute and has two certifications with APSD - Association of Property Scene Designers where she specializes in Home Staging. With her education and experience, Cindy will work with you to clearly define the area(s) of your home that you want to improve and from there she help you to shop, organize and showcase your space so that it is functional and beautiful!
Sincerely,
Cindy Charbonneau and Gilbert Lutes
Total Home was awarded Best of TrustedPros in 2023 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2022 for Interior Design and General Contracting in Kemptville.
Total Home was awarded Best of TrustedPros in 2021 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2020 for Bathroom Renovations, Interior Design, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2019 for Interior Design in Kemptville.
Total Home was awarded Best of TrustedPros in 2018 for Bathroom Renovations, Drywalling, Flooring, Tiling and Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2017 for Bathroom Renovations, Painting, Home Staging and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2016 for Home Staging in Kemptville.
Total Home was awarded Best of TrustedPros in 2015 for Home Staging, General Contracting and Carpentry in Kemptville.
Total Home was awarded Best of TrustedPros in 2014 for Bathroom Renovations, Home Staging and General Contracting in Kemptville.
Main contact(s) | Gilbert Lutes , Cindy Charbonneau |
Alternate Phone Numbers | 613-286-7165 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | 3 Years on Labour |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Yes |
Insurance information | Contact Total Home to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Total Home has contributed 10 responses to the following questions posted in the 'Ask the Pros' forum