Trademark Flooring is a privately owned and operated company. We have proudly serviced Edmonton and surrounding areas for 10 years. Our commitment is to provide high quality goods and services at affordable rates. We use only the best products and maintain a skilled staff to answer your questions and help in the process of choosing the optimal material a read more...
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HORRIBLE experience with Trademark Construction and Flooring!!!
As with most sales they were fine when they were making the sale but when they made a mistake and re-sold flooring I had paid for in full, I was the one who suffered - losing both money and time. They refused to refund me the full amount when they could not provide me the product.
I paid in full for flooring from them & they said they would hold it for me. There was no deadline given and I was never contacted to say it needed to be picked up by a certain date. They had both a valid phone number and email address to contact me. When I contacted them to pick it up not only do I find out that they don't have the flooring any more but that they can no longer get the product in.
It was a pallet worth (over 1000 sq ft) of flooring that I had paid for. Without contacting me, they then sold that same product a 2nd time to someone else.
When their error was discovered they offered me a different product that was not as nice nor was the quality as good as what I had originally bought. I considered other options they had (and I would have been willing to pay the difference for a product if there was something else I like) but nothing worked for what I was needing as I had purchased other things based on my initial purchase with them.
I spoke to both the owner and accountant at Trademark and they refused to give me back all of the money I'd paid (holding back over $200. The owner initially said some BS about it being for taxes. Yes they would have paid taxes on it last year but this year it would show as a loss and so it would be a tax credit. So I said no way.
The owner then said I would have to talk to the accountant the following week. When I spoke to her she blamed me for waiting so long to pick it up then said they were holding back money for the credit card charges. Crappy customer service!! They should have returned my money in full and compensated me for the hassle their lack of organization causes me. It should be the responsibility of the company to control their inventory. Hello?!?! They sold it twice! Making profit on it twice!
Master Card isn't able to do anything since the company has given me a partial refund and it's been over a year now.
Be warned. This company wants sales but has no accountability and will resell your product out from under you!
I contacted Burhan in June of 2017 to come out to Barrhead to estimate carpet costs on a complete house reno. He arrived, did the estimate and left within an hour, charging me $100.00 . Impressive, as this included his labour and three hours of driving time for coming out from Edmonton. Due to construction delays, the house was not ready for installing the carpet until February, 2018. Burhan kept the original estimate price, even decreasing it after I selected a different color due to more extensive renos than originally planned. Zach and his assistant, Philippe, took 8 hours to install the upstairs and downstairs areas, including the living room, hall, bedrooms, closets, stairs and all of downstairs. My contractor and I were amazed at how hard and efficiently they worked. I asked my contractor to come back when the men were packing up, before making the final payment. He checked carpet quality, seams, closet and baseboard attachment etc. and replied that he felt it was a very professional job. Zach even offered to stop in at my current home, if he was in the area, and help me with another carpet issue, one installed by a large Edmonton flooring company. Burhan was always courteous, even accepting partial payment until the job was completed to my satisfaction, and I’m hard to please! As everyone knows, renos usually cost double the original estimate. I really appreciate the compliments I’ve received on the quality, feel and look of my carpet, and I have a one year warranty if anything goes wrong.
Thanks, Burhan, for making at least one part of my reno project easy!??
What a team! We moved recently and chose to use Trademark for the third time as we had been been very pleased with their prior work. This time however, we needed much more than one simple job and they were truly outstanding. Renos are traditionally over budget and late. Not at all. From the first request to the last, Trademark had excellent workers who were professional, friendly and on time. We even asked for help with a carpentry situation and it too was handled with talent and imagination. We would easily recommend this company to any and all. They are fairly priced, cooperative on timing and always happy to assist with new ideas. Great job.
Thank you. Thank you. Thank you.
Trademark Construction and Flooring has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.7. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We live and know flooring! From wood, laminate, tile, and carpet works, we have a solution for you. We commit to building a relationship with our customers whether they are contractors, builders, or home owners by offering each one skilled service.
From sales for the do it your selfers to full custom installation on a project Trademark Floor can assist you. We have a large showroom with lots of options and current trends. Free estimates for the square footage needed and advice on how to get everything started.
Need to warm up the home. Or maybe just update that old carpet? Let Trademark take care of everything. From removal and disposal to great carpets with excellent pricing we can help you with all your carpet needs.
Trademark offers a wide selection of beautiful and high quality fabrics to choose from Zeyde Blinds. Our drapery experts are available to consult with on design and fabric choice and will come in on installs to provide you with the most convenient and top-notch service.
Trademark has a team of painters ready to help finish a project for you. Typically with renovations and new builds you would paint right before flooring gets installed. We can help you with that process. We try to make any project a "one stop" shop.
Do you have a rental unit? Or maybe just a basement that needs finishing? We can help with lots of options for flooring that will suit your basement. From waterproof vinyls to carpet we've got everything you need.
Trademark supplies granite, tile, back splashes, in floor heating and more. With excellent installers. Feel free to call or stop in anytime, we will be glad to help you get the kitchen of your dreams.
Want a custom shower that can make you feel like you entered a spa when you get home after a long day. Leave it up to Trademark for custom showers, counter tops and more to give you that spa feeling you deserve.
Looking to add that special touch to your home? With all the stacked stone and tile options at Trademark we will be glad to help add that something extra to your home.
We supply many different heating solutions for your floor. Budget, size, and quality are all part of the process we help you with in the proper products for you.
Trademark Flooring is a privately owned and operated company. We have proudly serviced Edmonton and surrounding areas for 10 years. Our commitment is to provide high quality goods and services at affordable rates. We use only the best products and maintain a skilled staff to answer your questions and help in the process of choosing the optimal material and design for your needs. Trademark Flooring will provide you with as much support as you need throughout the process.
Trademark Flooring can tackle any project from residential to commercial. We are committed to building relationships with our customers whether they are designers, contractors, builders, or home owners by offering each one skilled services.
Our hassle free service program means if you re not completely happy, we ll work with you until you re 100% satisfied. All our products have a manufacture warrantee as well Trademark Flooring offers a one year warrantee on all our installations.
Trademark Construction and Flooring was awarded Best of TrustedPros in 2015 for Tiling in Edmonton.
|Main contact(s)||Leah Kelly , Burhan Karabey|
|Listed with TrustedPros since:||2015|
|Warranty||Trademark Provides a one year installation warranty on any products installed by Trademark.|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Trademark Construction and Flooring to request licensing info.|
|Insurance information||Contact Trademark Construction and Flooring to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Trademark Construction and Flooring has contributed 3 responses to the following questions posted in the 'Ask the Pros' forum