Trévi is the only manufacturer of in-ground and above-ground pools in Quebec. Since 1972, Trevi has developed its market with spas and outdoor furniture.
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Can't reach anyone by phone the spa is install at my cottage is brand new and leaking. They just cancel two appointment. First because the technicien got the wrong adress and second time cause he was sick ... Bell is an awsome company when compare to trevi!
They came build the pool half, no lights no stairs, told me to wait for it to fill and then go drive to Blainville to take a course how to finish the rest myself!!! 15 k for this service,
Oh Canada never again.
Last Fall I purchased a car shelter from Trevi - I paid to have it installed by their installers rather than do it.
When I purchased the shelter I asked if they could also remove it… not a problem I was told. It is now Spring and I have to have dismantled. I tried to call the store - finally was able to speak with someone only to be told he would call me back. The call back I received was that there was no room left in their calendar and that I would have to make other arrangements… so much for customer service… they just aren’t interested in helping once the sale is done … so I will make my own arrangements and won’t be shopping for anything at Trevi in the future.
Purchased an expensive Castel Gazebo (12x18) in February 2022. Installation (very bad one) was done June 13th.
The day after I reported 5 major issues with installation.
You can only do this by email.
Never a human interaction. They purposely avoid talking to the customer. Got one call back on July 17th to be told that they would come the week after to address issues.
It is now August 5th, no one has come and no one at the store can escalate this issue.
Basically, I was told to wait and that’s it!!! They are too busy with new installations and have little time to fix issues.
Issues are doors won’t lock, water comes in from all over the place when it rains, skipped steps during installation.
I spent over 25 thousand dollars at Trevi and they are the worst I have ever seen for customer service, and I have dealt with many suppliers in my 58 years of life!!
I will make it my personal mission to tell as many people as possible about my negative experience at Trevi!!!
Terrible experience as well. Currently in a build phase of in ground pool. Our contract with Trevi on this pool was slated for for Oct-2021 and we are now close to Jul-2022 and still not even near finished. This company main goal is to get the bank payment done by completing the payable steps first and then the remaining steps for in ground pool completion shall wait or in their excuse is delay due to weather for the past 30 days.
It is utterly impossible to connect through their call line, and also their hired project manager continuously provides the same delay cause due to weather. I understand this summer weather hasn't been great but we it hasn't rained continuously for 30 days to continue installation.
Per review below its seems that Trevi has over committed to projects at the expense of the consumer who has to wait very long time for the end product.
SL
Terrrible service, I was told that my gazebo which i paid 10,000 dollars for would be installed in juin, unfortunately the installation team were to high on their horses telling me that they installed thousands of gazebos and to buy tons of shims so they can level the gazebo and anchor it with no problem and lied to us, to my surprise they came and left the gazebo in the boxes telling me the situation was way worse anticipated but we gave them phoots, dimensions and they told me everything was great ... then we called them back and he said not to worry they had a solution to put the gazego up and that was the end of our conversation and costumer service which the lady was disrespectful and actually never listen to me and put me on hold for 45 min was awful, stay away from trevi very unprofessional and very disappointed ...the sells team is great but what are you going to do with a good sells person and a aweful service and installation team.
Do not buy a pool form Trévi!
Do your homework, read their POOL AFTER INSTALLATION customer service reviews. Crooks and bullies.
They are able time and time again to not have to honour their product/installation warranty by blaming the client for negligence. Every time.
Individuals even bring them to court.
1- Look here (Soquij) : https://aide.soquij.qc.ca/s/article/trouver-une-decision-comment-formuler-les-recherches
2- enter TRÉVI as a keyword. Look at the court cases filed against them. Judges mostly rule AGAINST TRÉVI and for their clients.
Their defence, regardless of the situation, is always "it's the client's fault/negligence/misuse".
I am having issues with my 1.5 year old Industria. My neighbours with their 0.7 year old Futura. Both our faults even if you do everything by the book.
I have been to the store where I purchased the pool. Spoke to the manager. I have been going back and forth with customer service and all they have offered is that I pay them to move the problem (lowering a support strap that is making the bottom of my pool open) instead of actually fixing it and taking responsibility for a faulty product deign/manufacturing defect/installation.
Stay away! Buy your pool elsewhere.
Avoid Trevi!! They are NOT a customer oriented company!! They just take your money..it's all about their quotas!!! their customer care service is horrible!!! ....they were unprofessional, incompetent.... Trevis' product discolored the lining in my pool...it's a 4 year old pool!!!! They did not want to take any responsibility.....in addition, they change their brands every year (chlorine, brilliance products, and others) ....after many attempts (calls and follow-ups I made) the product specialist (chemist) finally came to my place to analyze ....he said it was NOT the correct product to use ( a Trevi consultant handed me the product)...(it's called "OFF THE WALL"...once again, it discolored the lining of my pool!!!!! The administration at the Mascouche branch is HORRIBLE and need coaching how to handle unfortunate situations!!.They did nothing to help me!!!!...NEVER AGAiN!!!
They came to install my pool in Oct 2021, they were missing the cell for the ozonator. I have opened a service call so they can finish their job. They don’t show up, they have no customer service at all.
Trevi has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Mirabel and the surrounding areas is 1.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 6 | 51 |
Approved | 3 | 45 |
Unverified | 3 | 6 |
Suspicious | 0 | 0 |
Overall Rating | 1.7/5 | 1.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Trevi may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1972 |
Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
In-ground pools, above-ground pools, semi in-ground pools, free-standing pools, solar pools, cedar pools. Trevi offers a large selection of swimming pools that will fit with your garden.
Trévi is the only manufacturer of in-ground and above-ground pools in Quebec. Since 1972, Trevi has developed its market with spas and outdoor furniture.
Main contact(s) | Piscine Trévi |
Listed with TrustedPros since: | 2018 |
Residential work | Yes |
Commercial work | No |
Warranty | The general warranty applies to the pool’s wall panels and steps, parts, such as the skimmer, water return, bottom drain and pipes, and equipments not made by Trevi such as lights, pump, filter, chlorinator, waterfall, salt system, heat pump, water heater and ozonator. |
Accepts credit cards | Yes |
Year established | 1972 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Limited Partnership |
Licensing information | Services listed by Trevi may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Trevi to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.