Trillium Moving and Storage is a Canada-wide coast to coast moving company, providing quality long distance moving services. At Trillium Moving we will create a customized moving plan to ensure your moving experience is well planned and properly executed to guarantee the best experience possible. All clients are provided the same quality of serv read more...
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***IF YOU ARE THINKING OF USING THIS COMPANY, DON'T!!!
My husband and I had the great misfortune of using Trillium to move. Firstly, their initial "estimate" that they provide you is not even close to what you will end up paying. I paid several hundred dollars above what I was originally quoted. Just read the other reviews and you'll see this is a trend with this company. Secondly, they damaged our furniture to the point where we cannot use our desk anymore. It's literally broken in half. Our TV stand no longer sits flush. Our dining table is now scratched up. We were offered $30 for all this damage. Thirdly, in order to get a response, we had to get the Better Business Bureau involved, as numerous phone calls and emails went unanswered after waiting almost 2 months for a response.
This company's business practices and accountability for damages caused is beyond reprehensible. It's nothing short of disgusting. The only reason I am giving them 1 star is because I can't post without providing some sort of star rating. I would have otherwise given them 0 stars. Please save yourself the headache, money, and stress....find another company.
Their initial estimation is was much much more than the real shipment weight. They don't provide you with the real shipment weight and they charge you based on their initial estimation which is called "minimum weight/ minimum charge"! they are too DISorganized! They get back to too late! every time you call, someone gives you a different answer about your scheduled and shipment! once they got back to me a week later after calling many times, asking them to please let a person assigned to my account answer my emails!!! They rescheduled my pickup on the same day!!!!! and after calling more than 10times, one month in advanced, asking them to please deliver my items in a time window of 3 hours, they did not! Funny thing! they tell you your shipment was lower than our estimation, but, that is what it is! and we dont EVEN provide you with the actual weight! NEVER EVER move with Trillium!
Worst experience ever. The quote was double the final price. They charged base on the weight of items, but they do not weight the items infront of you so there is no way for you to confirm/deny the final weight/cost.
The movers were suppose to show up between a time frame of 12-4pm. They showed up after 5pm, which caused me to miss the elevator I had to pay to book.
My furniture was taken to a storage facility and delivered the next day. When I finally received my furniture it was servery damaged. I had a wooden table set and they broke 2 of the 4 chairs. They wrapped the 2 broken chairs in bubble wrap so that i would not notice until they were gone and I started unpacking. The chair legs were broken and the movers attempted to fix them by putting nails and wood glue. The set was valued at $500 meaning that each chair was atleast $100 each.
I filled out a claims form provided pictures. The processing time for a claim is 4-6weeks. It took 8-9 weeks to get a response about my claim. They offered me $20 for everything.
Trillium Moving and Storage Services has a TrustScore™ of 0.0. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Trillium Moving and Storage is a Canada-wide coast to coast moving company, providing quality long distance moving services.
At Trillium Moving we will create a customized moving plan to ensure your moving experience is well planned and properly executed to guarantee the best experience possible.
All clients are provided the same quality of service, no matter how large or small the move. With storage options offered in most major Canadian cities we are able to offer our clients flexibility and ease while they are preparing to settle into their new home.
Professionally trained moving teams are capable of handling all kinds of specialty packing and handling requirements, to ensure the safest possible shipping of your possessions.
We offer reasonable rates for our professional and partial packing services, or if you choose to pack yourself we have great packing material packages at reasonable rates.
|Main contact(s)||Lisa Gold , Kate Roberts|
|Alternate Phone Numbers||855-330-5793,|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Trillium Moving and Storage Services to request licensing info.|
|Insurance information||Contact Trillium Moving and Storage Services to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.