This was our first time renovating. It has NOT been a good experience. We agreed to the plan at the beginning of June 2014. The kitchen is finally more or less complete on January 22, 2015. There was one delay after another, most of which could have been avoided had Greg paid attention to the details when planning the space. Every step of the way I had to continually ask for progress updates which he was unwilling to provide voluntarily. He neglected to take into consideration the appliance sizes or floor vents which led to additional delays. He did not ever take responsibility for mistakes or delays but blamed suppliers shippers and even where I went to choose the sink and faucet.
Greg is the one with the inaccurate memory. I also saved texts and emails. The cabinets were delivered to my house on August 13. There were issues with the contractor that I wanted, but it had nothing to do with when he was available. In a text on August 21 Greg said "the workers will be coming today don't worry..." and "Yep the kitchen should be done...there's one trim that we have to get painted so that will be an extra day or two but the kitchen should be done today besides the crown molding". "Tomorrow the counter tops will be measured". Then he said there was the problem with the size of the sink (which he should have realized earlier had he been paying attention.) There were problems with the counter placement and the heat vents. The installer I originally wanted came back in to solve the problem. On August 22, the contractor also solved problems with the counter height (also could have been avoided if Greg had measured correctly). Greg's response to these problems (again on Aug 22) was that there is no need to get upset, construction site so there are ups and downs things happen but it will be taken care of. Aug 23 - Your sink and faucet is on order. Maybe a week....Aug 27 - Greg said the size of the stone for the counter was not available in the chosen colour so had to change that.
It goes on and on.
All this was done in August not October as Greg stated. I won't bore you with all of the inefficiencies, but all of the delays from August to January were caused solely by Greg. He blamed them on anyone and anything else other than himself. (I have those texts too). He did not order the correct size cupboard for above the fridge, he didn't order the correct amount of crown molding, risers for the crown, or shoe molding. Greg never did finish off the shoe molding. Because he said it was a gift, he said he would just come and take it out (text sent on Dec 4) to resolve that problem. With regard to the sink, Greg did not give this to me for free as he stated. The budget included $800 for the sink and faucet. He said the actual cost was more but refused to provide documents of proving the overage. I would not pay the overage without seeing the invoice. For the crown molding, the contractor was short 3 feet. In a text on Dec 4 Greg said that he would have the risers and it should be installed by the weekend. This didn't happen because of the missing 3 feet of crown. The contractor ended up getting the missing section of crown specially made because Greg was not willing to correct his mistake. On Dec 23 Greg said the contractor was busy for the holidays but he could send out another guy on Dec 25 or 31 instead and to let him know if those dates worked for me. I replied that I would wait for the contractor till January and advised him that I would be away from Jan 2 to 12. So you see I kept him informed. Greg did not send 6 text messages, 4 emails, or 2 phone calls as he stated in his response to my original review. I kept him informed every step of the way which is more than I can say for him.
Response from Uber Kitchen & Bath
Good day Kim. i thought i would comment on the review that you sent. This review is not accurate and below is my explanation of it. Anyone reading this review should also know my side of the incident.
Kim ordered the cabinets at the end of June and the order was processed 1st week in July. The lead time for the cabinets at that date as Kim was told would be 8 weeks to arrive at X docks in Vancouver and another 1 week to be processed and delivered. Kim wanted to use a specific installer which i had used at one of her friends Houses. This installer was not available until the end of July. So July to Sept first week cabinets arrived - wait time for installer we are end of Sept beginning of October - We could not install right away because she was having her floor done so that delayed the cabinet installation by almost 3 weeks.
So now we are into end of September - very beginning of October by the time my installer could install. She wanted this installer so her installation had to be between his other jobs and she agreed to that.
bases were in in 2 days plus island, uppers were in 2 weeks later when the installer came in.
all cabinets except the crown molding because we were short. i ordered the crown molding at the end of October. There was an error on the order from factory so instead of taking 2-3 weeks it took 6 weeks. The molding was here in my shop for 2 weeks because their installer was busy. He was ready to install but i could not get a hold of the customer after 6 text messages, 4 emails and 2 phone calls. I got a message back from her in the second week in January. She was out of town but did not convey that to me. The installer came that following week and completed the installation. Her kitchen was complete in November however the 3' piece of crown was the final piece to complete the installation.
The whole process was very hard to work with this client but i take it with a grain of salt. I even installed at my cost in the beginning of the job shoe molding, corner molding and bead molding because i wanted the customer to have a better kitchen - this was not in their budget so i offered it to them as a gift. The whole process i was treated very poorly by this customer - even after walking with her step by step she wanted a daily update. I told her i cannot do that, however, i can update her on every step of the process and give her outlined dates.
I always walk the customer through every step of the process and if there was a problem i always own up to it. Construction sites are never perfect and the molding order was my fault and that is why i gave her the sink for free as a good gesture.
I have no ill will towards you Kim or any customer as i understand everyone has their own way of dealing with stress however, your review is inaccurate and not only do i have text messages, emails and phone conversations rerecorded (because of the amount of harassing calls i received) to prove my case i also have documentation to back it up as well. I take great pride in my products and business.
Good luck and i know that you will enjoy your kitchen because you made the right choice on the company (Elkay) because it is superb quality which ensures that you will be enjoy you kitchen for many, many years to come.