Ultimate Bath Systems

Don't. A few years ago, I spoke in depth with "Julie" in the showroom and purchased a tub and surround. Got the "one day install" and when I got home, the tub was NOT the one that I ordered. The face of the tub, at the bottom has an inset detail that is so low to the floor, it didn't allow for the thickness of backer and ceramic tiles to be installed. I was forced to install vinyl floor instead. Her explanation was that "she's never heard of that issue". Like one other comment here said, she's unresponsive most times. My first shower in the morning seemed fine, until I walked through the basement an saw the wall and floor soaked with water. It took 2 days for her to have someone come out and fix that issue. Also, one side of the stall was so bowed, the shower curtain rod wouldn't even install correctly. I ripped out a wall and fixed it myself. Do not waste your money. Hire a reputable reno company.

Great experience with the install. Very professional

Contractors who did reno were great, however if you have to deal with Julie or get a response on issues, after the fact, you don't get a response, she is conveniently leaving the office for a meeting.

We recently had our bathroom renovation with Ultimate Bath Systems and we LOVE the final reveal of our new "spa"!!

When we were shopping for a bath renovation company, we settled on UBS because of the personal customer service we received from Julie and her husband Pino. They were knowledgeable and experienced with their advice, and we appreciated the personal customer service we received from them prior to our renovation.

The installation team of Brock, Jody and Justin was amazing! They were professional and paid close attention to detail on the job. They were polite in answering any questions we had during the reno. They installed our new flooring and expertly painted our bathroom, added our new mirror, lighting and shelving to create a beautiful bathroom showpiece!

I would heartily recommend Ultimate Bath Systems - you will be very happy with the results!

Julie and Bryan Ryder

Great job on the bathroom, however disappointed in some damage to our glass front door. Small marks in the walls in bath area and hallway, but to be expected during this type of renovation, no big deal. The front door was a different matter. Ultimate Bath in London assumed no responsibly for a large scratch in the glass. Although I have nothing to prove this other that being the front door its opened and cleaned almost every other day. It wasn't there before the work began but was when they finished. I have already communicated with Julie several times with no satisfaction. Planning to file this report same with the BBB. Too bad the bathroom looks great.

We selected Ultimate Bath Systems to do a complete reno on our master bathroom.

While the work was done to a good standard, we were disappointed in the after completion follow up to a couple of minor problems. In spite of three or so phone calls to them, and promises to get back to us once their employee was back form jury duty, and then back from holidays, they would contact us and have him come and look after these small issues.

Seven weeks after the completion of the work, and six weeks after advising them of the problem (plus follow up phone calls), we have heard nothing. My suggestion to future customers would be to hold back a portion of your payment on completion. Julie (owner) seems to be forgetful, although she did remember to remind us a few times of the need to pay the installation crew immediately on completion before they left.

Do yourself a favor use somebody else.Don't expect any Quick response when they have to come back to fix all their MISTAKES!!!!!!!