Jose Ponce responded to our call and visited the site to supply a quotation for painting 2nd floor and ground floor, sanding and refinishing treads, risers, spindles and hand rail to the second floor and to the basement.
From 4 quotations Jose was selected because of his thoroughness in describing what he would do especially in preparing before painting, as well as supplying a competitive price. He was impressive.
He arrived on time may 7th and began sanding the stairs. He was at the site for part of 2 days and indicated he would work both Saturday and Sunday the 11th and 12th of May. He completed the sanding and part of the staining in those 2 days but did not return either Saturday or Sunday.
My daughter and I attempted to speak with him, she left text messages as well as voice messages.
I left voice messages. He never responded. At some point his voice mail was full.
Eventually his phone did not have any signal so it was concluded that he must have a serious problem with health in his family or some other serious issue.
I personally delivered a letter to his home location asking him to call. No response.
In the last week May 27th and May 28th, both my daughter for whom the work was required and I left independent messages on his voice mail, still no response.
He has left some of his equipment and so we believed he would eventually call, but sadly he did not.
He has not called for payment of service rendered.
I would not have placed this review if he had called and explained his problem.
Even now we would continue with him if he could satisfy us with an explanation.