Urban Hardwood Flooring, speacializes in the installation of hardwood, laminate, engineered and vinyl flooring. We also remove any and all types of flooring. We have a skilled professional team that does quality work. Our team has spent over 10 years specializing in this field. We also do specialty work such as; border in lays, flush fence read more...
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Urban Hardwood Flooring has been nothing short of extraordinary. Brandon called back right away, came when he said he would, gave a very reasonable rate for his work, showed up on time with his crew and provided excellent customer service and fantastic workmanship. I'm so happy with the finished product and couldn't be any more thrilled with the service. FINALLY. A reliable, capable contractor who keeps his word, provides excellent customer service and great craftsmanship.
Brandon and his crew worked hard, fast and were courteous throughout the entire tear out and install of my ashwood hardwood flooring. Luckily, my home was empty as the job itself is messy but well worth it! I absolutely love the job they completed and would recommend them and would hire them again on future projects.
Not happy with their work. did not secure subfloor before installing hardwood floor...creaks everywhere and gaps. did not contain saw dust, made a mess of the main floor...did not hang plastic sheeting to contain the mess.
When asked to correct creaks and gaps they said everything was perfect.
The quality of work was outstanding, I was very pleased with the finished product! What impressed me even more was that Brandon and his crew got the work done In one day, even though there were some very technical cuts in the hallway. Clean, respectful crew. I would definitely recommend Urban Hardwood Flooring.
Customer Service is something the owner of Urban Hardwood Flooring, Brandon, does not struggle with. I was given his number through my wife, called him looking for a quote and within the SAME day he was at our place pricing our job. His prices were beyond reasonable and along with that he went through the entire process of installation which included a wax paper option, moisture reading of subfloor and checking for room level.....All the above wasn't brought up once during our other flooring company quotes....there were 3 others.
The installation process was just as simple. Brandon's employees were respectful of our home, laying down blankets to protect our floors and stairs. Once completed his guys did an extremely thorough cleaning of all the rooms...which can be an entire job itself to those familiar with the dust of a hardwood flooring job.
I'm a realtor and with all the homes I view, I treat the homes as if they're my own and I DEMAND the same when a contractor is in my home. I mentioned everything above in as much detail as I did because I wanted to outline the amount of care we received from Brandon and his guys. I will not refer clients to anyone unless I've at least used them once and would use them again. With that said I would not have a problem whatsoever referring Urban Hardwood Flooring to all my clients.
Urban Hardwood Flooring came to my home to install roughly 1000 square feet of flooring. They were very professional and Brandon the owner was one of the most honest and hardworking contractors I've ever come in contact with. He is very reasonably priced with the amount of care he puts into his work. I am beyond thrilled with the customer service and quality of service I have received from this company. I will recommend to ALL. I had a very complex lay out and he handled it with ease and perfection. Thank you Brandon and crew, I really appreciate it.
Barbara
Brandon was a difficult person to get in touch with. When the job started, he was not there, rather left his crew to do the work. Fortunately his crew was awesome, but whenever Brandon did any work, it was terrible. When he tried to install bullnosing, he could not get the cut right and to take out his anger, put over 50 brad nails in a section that was 1 foot long. Brandon was supposed to come back and finish the job - never did and did not return any calls. After completing the job with another professional, we realized Brandon would never have been able to complete the job as it was more than one simple cut. Brandon has difficulty completing any simple cuts, often getting them too short and then hiding his errors with shoe-moulding. Would never recommend Brandon, his crew yes, but not Brandon. If you see him coming, do not admit him into your house to do any work. it will be the worst experience of your life.
Urban Hardwood Flooring has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Burlington and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 48 |
Approved | 0 | 47 |
Unverified | 0 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 4.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Urban Hardwood Flooring, speacializes in the installation of hardwood, laminate, engineered and vinyl flooring. We also remove any and all types of flooring. We have a skilled professional team that does quality work. Our team has spent over 10 years specializing in this field. We also do specialty work such as; border in lays, flush fence, ceramic centre pieces, etc. We pride ourself on quality, and cleanliness.
Main contact(s) | Brandon Roulston |
Listed with TrustedPros since: | 2011 |
Residential work | Yes |
Commercial work | No |
Warranty | Warranty details not yet provided |
Accepts credit cards | No |
Year established | 2010 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Business does not require a trade license |
Insurance information | Contact Urban Hardwood Flooring to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.