We moved in July 2016. There were dents and stains on the walls done by the movers and the moving company hired Bill to fix it for them.
Every time he came by, the work he did needed touch up or he ruined something else.
-Vail renovations (Bill) came on a Monday to do the repairs and paint. There was a need for a second coat of paint. This is understandable. The main issue on that day was that he took a paint sample to get it matched since we did not had the original paint. The paint sample (5 cm x 10 cm) was taken at eye level on the entrance wall. This wall receives outdoor light continually, which results in that repair being very visible. There are many other areas where the sample could have been taken and be more subtle. The wall where the paint sample was taken did not initially needed to be painted.
-On the same day, he saw some tiny stains on the wall in the staircase. As a kind gesture, he decided to give a quick brush of grey paint to hide the stains. But the paint used was not exactly the same colour as the previous paint. Therefore by doing this, he made huge ''stains'' on the wall.
I called him and mentioned the second coat and my disappointment about the location that the paint sample was taken and the paint spots in the stairs.
-He came back on Tuesday. He did a second coat of beige and grey where needed and painted the wall in the stairs. I was initially very satisfied with this job. That is until I discovered a few months later that he did not asked my wife to remove the child ''pressure gate'' in the stairs and painted around the contact area with the wall. Now there is an area of dark grey on the wall because is was not painted when the remainder of the wall was painted.
Although he re-sanded and repatched the paint sample in the entrance it was still very visible. It also needed a second coat so I called him again. (I am ok with the fact that he needed to come back for a second coat on the area he took the paint sample...he might not have seen it).
-He came back on the Wednesday and gave a quick coat of grey to fix the paint sample. Unfortunately he was in a hurry and touched the next wall along the joint. Since the paint is not a perfect match, he needed to come back a fourth time to paint a wall that did not initially needed to be painted.
At one point during those 4 days, he accidentally dropped droplets of paint on my beige carpet. It is an accident, it happens. But when I told him, he came by and argued that it wasn't him and never fixed it. No one else painted in the house and the paint stains on the carpet were not there before, it must have been him.
Finally, we are now in March and this ordeal was completed in September. And the paint sample he took at eye-level in the entrance is getting more visible by the day as the paint and plasters crack on that area. Even properly fixed, you would see that this area has a different texture than the remainder of the wall. It was just a poor decision to take the sample there.
I never thought that it would be so complicated and that every time he worked he would inadvertently do something that needed him to come back again. It was truly a one day job. Had he taken his time and thought before acting, he would only have came once and I would be very satisfied.
I compare the quality of his work to what would be done by an amateur in a hurry. It is poor.
I see the good reviews for him, and I am not a perfectionist. I would be happy with a normal job. Therefore I simply do not understand how this highly praised handyman could do such a bad job in my house.
So my advice/conclusion from this story is: There is a lack of consistency in quality. Before you hire Vail renovations, keep in mind that you might be the job of low quality and your neighbour might be the one extremely satisfied. Therefore it might be best to pick a handyman with a steady performance.
Response from the owner.
I'm very sorry for your thoughts and lack of satisfaction. This client was never on site after the original walk through. The timeline he explains is accurate although not caused by vail renovations. Any delays were from the moving company and services within 7 days of receipt from them. If there was a delay it originated with the moving company itself. repairs were complete and signed off on by his wife who was very cordial and seemed happy with them actually sent text messages apologizing for Mr.Lavoie's above average attention to minor details. When the complaint for another visit was requested it was granted and a visit was scheduled at their earliest convenience and again was greeted at the door by his wife apologizing for his disapproval. There is not actually any paint on any carpet due to using 4 4x25 ft canvas tarps to cover a 15 ft wall in a stairwell which were offered to the client to search for any other paint in his color to prove the cleanliness of the job and were found to be clean of his color. The stains are believed to be from a toddler and spills from a sippy cup and greying areas from steam cleaning that simply will not come out with a rental cleaner It was not a new house and in many spots soiled areas were find and in some areas actually photographed for future reference.
I am very sorry for this level of disapproval and a review of this nature almost a year latter with no calls to return ect.
100% we strive every day to make sure satisfaction is attained.
At the time of the repairs had his wife not been so happy with the original repairs and he had not scrutinized the repairs above industry standards I'm sure this could have been avoided. Vail renovations has been the contractor of choice for this moving company for 10 years and is still the go to company for most of their repairs. And is suspect of this review based on an assumption his claims were also denied by the moving company
Vail Renovations and Handyman Services has a TrustScore™ of 2.5. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Closet and Storage, Concrete Work, Countertops, Decks, Demolition Work, Drywalling, Excavation Services, Fencing, Floor Heating, Floor Refinishing, Flooring, Framing, Furniture Repairs, Garage Construction, Garage Doors, General Contracting, Gutters, Home Additions, Home Staging, Home Theaters, Hot Tubs, Insulation, Interior Design, Kitchen Renovations, Land Clearing, Landscaping, Lawn Care, Moving Services, Non Slip Treatments, Painting, Plastering, Power Washing, Property Maintenance, Shed Construction, Siding, Snow Removal, Stonework, Sunrooms, Swimming Pools, Tiling, Trash Removal, Wallpapering, Waterproofing, Window Cleaning, Window Treatment, Windows and Doors
|Main contact(s):||Bill Vail|
|Listed with TrustedPros since:||2011|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact Vail Renovations and Handyman Services to request licensing info.|
|Insurance information:||Contact Vail Renovations and Handyman Services to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.