I don't usually write reviews but i was very impressed withthe quality of work that was recieved from this company. The company that recommended them was right on. I had several rooms with small nooks and corners that requiredleveling. As the previous people could not get the floors leveled i went with the recommendation provided to me by by flooring company. I did not pay too much more in comparison to other quotes i recieved but the level of quality work that was completed saved me the headache and stress that previous company provided. work was completed ina timely manner. Roger and MJ were very professional and respectful. they heard my concerns and recognized tha i needed this work done ASAP. they scheuduled me in immediatley for the evening hours and work was completed successfully. i highly recommend these two professionals and their work is guaranteed...what more can i ask for.
Valley Substrates Solutions is a professionally substandard company. Roger delivers a well versed believable sales pitch selling a 'racehorse' but delivering a 'worn out donkey'. Promising personal professional perfection but delivering novice workmanship. He over sold the degree of labour resulting in my client being over charged.
1) Did not provide a level floor as promised (have photos to prove it)
2} Failed to appear as promised on at least 4 occasions (they were returning to do corrections that in the end were corrected by my company)
3) Failed to communicate either by responding to phone calls or telephoning to inform client of scheduling difficulties
4) Came up with poor excuses as to why there was no response to inquiries over 2-3 days (oh my phone battery was dead)
5) Did not clean up after themselves, leaving their rubbish to be collected and removed by my people
I am a skilled and experienced flooring contractor who understands floor leveling and hired Valley Substrate Solutions to take up the slack so I am not some disgruntled cheap client with buyers remorse. Roger and crew are substandard in what they do and would caution anyone who is contemplating using their services to consider using BBB accredited members, at least the companies there are held accountable for poor service and bad workmanship and action can be taken against such deceptive practices. Do what you like but consider this fair warning. They are not that good
Valley Substrate Solutions has a TrustScore™ of 3.6. The average TrustScore™ for other businesses providing similar services in Langley and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Roger Sidhu , MJ|
|Listed with TrustedPros since:||2011|
|Accepts credit cards:||No|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact Valley Substrate Solutions to request licensing info.|
|Insurance Information:||Contact Valley Substrate Solutions to request insurance details.|
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