Valley Substrates Solutions is a professionally substandard company. Roger delivers a well versed believable sales pitch selling a 'racehorse' but delivering a 'worn out donkey'. Promising personal professional perfection but delivering novice workmanship. He over sold the degree of labour resulting in my client being over charged.
1) Did not provide a level floor as promised (have photos to prove it)
2} Failed to appear as promised on at least 4 occasions (they were returning to do corrections that in the end were corrected by my company)
3) Failed to communicate either by responding to phone calls or telephoning to inform client of scheduling difficulties
4) Came up with poor excuses as to why there was no response to inquiries over 2-3 days (oh my phone battery was dead)
5) Did not clean up after themselves, leaving their rubbish to be collected and removed by my people
I am a skilled and experienced flooring contractor who understands floor leveling and hired Valley Substrate Solutions to take up the slack so I am not some disgruntled cheap client with buyers remorse. Roger and crew are substandard in what they do and would caution anyone who is contemplating using their services to consider using BBB accredited members, at least the companies there are held accountable for poor service and bad workmanship and action can be taken against such deceptive practices. Do what you like but consider this fair warning. They are not that good