We hired this company to:
1) build a deck
2) build a staircase
3) install a tile ceramic floor in our basement
4) we had also initially asked this company to install a dock and replace 5 garage doors.
1) The main problem involved the ceramic floor installation which was about 1000 sq ft. The quote was for $9,000. The tiles were 1ftX2ft and cost $2,700. So about $6,300 for installation. None of the adjacent tiles were level with one another with many tiles mismatching by about 2mm and some as much as 4mm which is a hazard for walking. When we expressed our dissatisfaction with the quality of the workmanship, the response of the contractor (Paul Ravalli) was that "no where in the contract does it say that the tiles will be level with one another". His own workers admitted that the "wrong people" were used to install the tiles. We really wanted the floor to be properly done. Who wants a floor that is highly uneven. When the time came to pay, Paul agreed the job was "not something he was proud of" and we agreed to pay him just over 50% ($5000) of the original quoted costs. He eventually agreed to these terms. He has now launched a law suit in small claims court.
2. For the garage doors and dock, Valli-forge was planning to hire a separate company to do the work. In the case of the garage doors, I got an estimate (from the company he was planning to use) of $3,600. Valli-forge quoted us $8,000. Similar story for teh dock. When we challenged Paul (the contractor) on the difference, his response was "well you signed the contract". After threatening to halt work on the project, he agreed that we could install these on our own, which we did. We saved $7,000 by doing this!
3. There were several other issues with the work. Overall, very disappointing, due to dishonesty and the clear attempts to gouge us.
If you use this company, then get every detail in writing. Our mistake was accepting the estimates without details. Even details involving workmanship quality are essential when dealing with Valli-forge; For example, "cermatic tiles need to place in a manner such that they are level (within some state tolerance)".
I will try and let you know how our court case went, if I can update my submission.
Response from Valli-Forge Construction Corp
This client had requested the floor in his basement to be replaced with ceramic tile, as per agreement. The agreement specified that the new tiles would be laid on the EXISTING concrete floor. After the floor was laid, the clients were complaining of lippage and as an act of good faith on our behalf, we changed approximately 20 tiles that they had pointed out were problematic due to unevenness of the floor, an issue the client was fully aware of BEFORE installation. At the time of final payment, clients refused to pay the floor portion of the agreement, which is what brought about the dispute. Further to this, the clients took it upon themselves to remove two other line items outlined in the agreement without consideration for the overall project outcome. Upon refusal of final payment, I had no choice but to serve a Statement of Claim. The client counterclaimed based on having to completely redo the floor, re-levelled and reinstalled. Settlement was reached where I discounted cost of new tile out of good faith and settled for two-thirds of final payment. I believe this was a fair resolution for both parties. Though our client felt inconvenienced in this matter, we feel as though we have satisfied our due diligence in resolving these issues amicably. We wish the best of luck to our clients in their future endeavours.
Paul, Valli-Forge Construction.