***This Contractor is a Bully and a Liar and trying to excuse his unprofessional and negligent behaviour by accusing a Customer of being abusive and unreasonable in order to explain his horrible performance is childish and just shows you the quality of contractor and company you would be hiring. To say that it is "OK" to walk away from fixing a mistake or bad quality work is NEVER excusable. I guess every customer who has any concerns regarding damage or quality of work performed is abusive and unreasonable. Good to know that's how he will deal with you and then try to insult you as an excuse for his performance****
Poor quality, doesn't stand behind thier installations, leaves you hanging and avoids your phone calls! won't come back to fix or repair mistakes, I had to hire a different company to correct the mistakes and repair the floor they installed.
Used this company to install my Laminate flooring for my whole Condo and also used their services for a bunch of tile work. They sent a completely different company to do the install, the sub contractor screwed up the flooring, did a very poor install, didn't put underlay in properly, left debris under the flooring causing it to split and buckle after and took items from my house!
The Tiler didn't show up half the time, screwed up the tiling costing me more $ in tile that had to be redone, a three day job took over 10 days!
Called them back about the floor splitting apart due to debris left under the Laminate, they faked an appointment with me saying it would be fixed by the end of the week then No Showed and never returned my calls again or answered my calls.
Had to finally call in a different company to fix the mistakes, turned out to be a simple glob of dried drywall putty they didn't bother sweeping the floor before putting down the Laminate and it caused the seams to push up and crack.
A company who won't stand behind their work, gives you the run around and plays "catch me if you can" for warranty work is a company who gives good contractors a BAD NAME!
Response from Van Green Flooring
This is the same reviewer that gave me a negative review on Yelp. If you look at this user's profile and their reviews there is a long history of nothing but abuse to a great variety of businesses.
Yes we did work for this client, we tried everything we could to make things work (we absolutely defend the work that was done), we ultimately walked away after what we felt was an abusive client.