Although the initial installation was shoddy, Scott promised to rectify it. Needless to say from my review, he did not, but he also outright lied, changing his mind saying he never said he would rectify the work or product that needed replacing. It ended up costing me about $1500 in the end to fix but having read other reviews around the internet karma is starting to get this guy.
This was an interesting situation. The customer hired us to install laminate on his stairs. The structure of the staircase was not built by us, but by a different contractor. We simply installed the laminate overtop of the staircase. The workmanship was deficient by whomever built the staircase. The customer blamed us for creaking and deficiencies in the staircase that weren't caused by us. I tried to work with him on it but the only solution he would accept was for us to demolish the entire staircase (frame and all) and completely rebuild it at our own expense. There has to be a point when you say no, he was completely in the wrong and I never charged him for the work.
Choosing the right contractor for a renovation project is always a challenging task due to two main aspects; trustworthiness and credibility. If anyone looking for the same aspects don't hesitate to work with Scott at Van Green Flooring. Not only I received a very reasonable price but also I got the value for what I spent. Quality work!
***This Contractor is a Bully and a Liar and trying to excuse his unprofessional and negligent behaviour by accusing a Customer of being abusive and unreasonable in order to explain his horrible performance is childish and just shows you the quality of contractor and company you would be hiring. To say that it is "OK" to walk away from fixing a mistake or bad quality work is NEVER excusable. I guess every customer who has any concerns regarding damage or quality of work performed is abusive and unreasonable. Good to know that's how he will deal with you and then try to insult you as an excuse for his performance. If he spent half the time standing behind his work, during the job, making sure instalation and job quality went well, as he does now creeping the internet and insulting upset clients then maybe there wouldn't be any upset clients leaving bad reviews to begin with. Poor taste to insult clients as an excuse for bad workmanship****
Poor quality, doesn't stand behind thier installations, leaves you hanging and avoids your phone calls! won't come back to fix or repair mistakes, I had to hire a different company to correct the mistakes and repair the floor they installed.
Used this company to install my Laminate flooring for my whole Condo and also used their services for a bunch of tile work. They sent a completely different company to do the install, the sub contractor screwed up the flooring, did a very poor install, didn't put underlay in properly, left debris under the flooring causing it to split and buckle after and took items from my house!
The Tiler didn't show up half the time, screwed up the tiling costing me more $ in tile that had to be redone, a three day job took over 10 days!
Called them back about the floor splitting apart due to debris left under the Laminate, they faked an appointment with me saying it would be fixed by the end of the week then No Showed and never returned my calls again or answered my calls.
Had to finally call in a different company to fix the mistakes, turned out to be a simple glob of dried drywall putty they didn't bother sweeping the floor before putting down the Laminate and it caused the seams to push up and crack.
A company who won't stand behind their work, gives you the run around and plays "catch me if you can" for warranty work is a company who gives good contractors a BAD NAME!
This is the same reviewer that gave me a negative review on Yelp. If you look at this user's profile and their reviews there is a long history of nothing but abuse to a great variety of businesses.
Yes we did work for this client, we tried everything we could to make things work (we absolutely defend the work that was done), we ultimately walked away after what we felt was an abusive client.
Van Green Flooring has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Van Green Flooring may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main contact(s):||Scott Watch|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing information:||Services listed by Van Green Flooring may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information:||Contact Van Green Flooring to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.