Vancouver Renovation Experts At Vancouver General Contractors we pride ourselves in the level of service we provide our customers. Project managers, coordinators and designers are held accountable in our company. All team members are required to reply back to customers within 24 hours, but most get back within the hour. Our ability to levera read more...
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Our renovation was complicated with asbestos and old knob and tube wiring uncovered. As well, a wall removed turned out to be a bearing wall. Thus, the job took longer than expected to complete and cost more than originally planned for. In the end we have a beautiful new living space that is everything we hoped for.
Zaineb, our designer was always available to help me choose tile, flooring, appliances, lighting and cabinetry. Mo, the project manager, problem solved and organized trades for demolition, framing, electrical, boarding, flooring , tiling and cleanup. Mo often used his own skills and tools to complete things that cropped up.
We are very happy with the final results however, we were often faced with long delays and a couple of trades that did not produce the quality we expected. VGC rectified these problems by bringing in different trades, but the delays and set backs were frustrating.
The biggest mistake was signing the contract with VGC. The whole experience was a nightmare. HEADACHE.
Read the ONE STAR comments in Google, Facebook and Houzz on VGC. Most of what others are saying happened to us as well. If we had a PM like their brochure promised, the wall wouldn't have been built 4 inches too shallow and this was not discovered until after mudding, sanding, primered and painted; VGC could not fit the washer and dryer in place and they had to demolish the new wall and redo. Additionally, VGC removed existing walls in our home without due diligence until we insisted to have the home's structural integrity checked by an engineer which resulted to 3 cross beams being installed - at an additional cost - to support the roof. This was safety 101 neglected. Those are only a couple of MANY headaches.
When reading VGC reviews online, question who is giving them the 5-star reviews. For instance, you will find the owner, Hussain Khather, giving himself 5 stars in Google Reviews and speaking in third person as if he is a client in his attempt to raise his own rating. Conduct research on the others giving 5-star reviews and you may be surprised at the result.
Before you sign that contract with VGC, conduct your research - This is your time, money and mental health at stake.
1) Check how many times VGC has been involved in court cases
Go to the BC government website "https://justice.gov.bc.ca/cso/esearch/civil/partySearch.do" click on "Search Civil" on the left menu choose both for "Individual" and "Organization" and type "VGC" in the name field. Click search. The result displays a string of court cases VGC has been involved in. It's in double digits.
2) Conduct research on those who gave a 5-star review. Are they legitimate?
3) Read the one star reviews; they're gold.
If we researched VGC as outlined in this review before we signed the contract, we would not have made the mistake. From personal experience, Vancouver General Contractors is absolutely not recommended.
It is with pleasure that we write this review of Vancouver General Contractors (VGC) for our kitchen renovation.
From the very beginning of our experience with VGC, the communication was great! We initially communicated by email as that was the easiest for my husband and I, however we always received a prompt response to our emails. Once the renovation started we were in regular contact with our Project Manager; at least once a week on the phone or in person, and often daily via text when things were busy. It was very reassuring to know he was there to answer any of our questions or address our concerns. When issues came up during demolition, as they are bound to do, our Project Manager worked hard with us to find the best cost effective solution, and made sure we were promptly updated with any changes.
We were also impressed with the quality of work. From the designer who worked hard with us to create a beautiful vision within a complicated space, to the trades who turned that vision into a reality. They were all very pleasant, knowledgeable and patient with us. They all took the time to answer our questions and discuss the work they were completing. We always felt fully informed and never felt we were being disruptive. They were also all great at brainstorming with us and the Project Manager when problems arose. At the end of the day, we always came home to a clean and tidy job site. Our project even completed ahead of schedule! Our Project Manager was great at having all of the trades scheduled to come and do their work.
Now that the job is done, we are impressed by the level of craftsmanship, and we are very pleased at how much more functional and attractive our kitchen is thanks to the help of the designer.
Our only suggestion for improvement would be to revisit the design after the demolition stage and rough construction is done. Sometimes structural issues during demolition result in changes that have an unintended impact on the design.
We are recommending VGC to anyone who asks, and one of our friends have already gone in for a quote.
Whole kitchen renovation was the job. One wall was removed to create floor-to-ceiling windows and most of kitchen was replaced during the renovation, including all of the cabinets and flooring. I’m generally satisfied with everything. The price was a little more than I expected, but I don’t follow the market that closely either. There was one small communication issue during the planning stage, but they kept closely in contact with me while they were building.
Vancouver General Contractors has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Kitchen Designers - Kitchens are the best value investment in your home! We are a premier designer and renovator of kitchens in Vancouver and the lower mainland. When renovating your kitchen getting the details right is extremely important to us. Let our designers bring your dream to life.
Our expert team of bathroom designers and project managers will give you professional service and award winning detail to quality. We are accredited by major organisations such as Renomark and have been featured in the media. Request a free quote.
Basements are our #1 service at Vancouver General Contractors. Request a free quote and let us design your new basement. We provide our customers with a 3D visual of their brand new living space before we start any construction.
Looking for a contractor? We stand by our work 100% We have a tangible office that you can visit, and a great team of talented individuals. We have systems and protocols to manage your project in order to relieve you from the stress that could come along with any home improvement. Choose VGC
Home Addition Designers - Vancouver General Contractors has many years experience with building structures. We pride our selfs in the level of professionalism that we offer all homeowners. Sign up for a free quote today!
Vancouver Renovation Experts
At Vancouver General Contractors we pride ourselves in the level of service we provide our customers. Project managers, coordinators and designers are held accountable in our company. All team members are required to reply back to customers within 24 hours, but most get back within the hour.
Our ability to leverage technology is one of our core strengths, and in turn allows us to serve our clients a lot better than other contractors in the city. Most notably we have an online client portal that allows clients to post comment, pictures and videos while tagging key pieces of information to key team members such as the designer for design related questions. Essentially it s like the "news feed" in facebook, a centralized location for all information pertaining to your project. We keep a detailed history of your project from the design stage all the way to the deficiencies stage.
As an award winning renovations company we differentiate ourselves from all other "renovations" companies by our planning and design process. Tired of extra costs? Want to stay on budget? Our design build process allows you to have an accurate plan to ensure there are no surprises. Do NOT take on a renovation without full construction plans. Demo, electrical, plumbing, finishing plans are super important. Make sure you do it right the first time. I cannot tell you how many clients come to us because they got burned by a non-professional contractor.
FULLY LICENSED AND INSURED
We are members of the following organisations
National Kitchen and Bath Association (NKBA)
Vancouver Board of Trade
The owner, Moe Abbas sit on the board of directors for the BBB, and continues to be featured in the media as an expert in the industry.
Contact us for a FREE consultation today
|Main contact(s)||Hussain Khatheer|
|Listed with TrustedPros since:||2011|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Vancouver General Contractors to request licensing info.|
|Insurance information||Contact Vancouver General Contractors to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.