If you wish to Refresh, Renew, or Repair your Windows and Doors: Let Visage in! With our diverse, beautiful and functional product lines, our expert installers, reasonable pricing and excellent warranty, we can and will not stop until you are a satisfied client. Our continued success is dependent on your being satisfied read more...
Do not under any circumstances hire this company - save yourself the headaches. Terrible work - they promised to fix the amateur job and non-functioning windows. Lots of empty promises. No one came to fix and no one will respond months later. Even if their quote is lower it is far too expensive for the amateur job. You want windows and doors that work and look good - these are not the guys who will give that to you!
Under no conditions should you even consider using Visage Windows!!! I first used Visage in 2011 and 2012 for 2 large windows and 1 front door. Their product and service were excellent under the guidance of Eugene (no longer at the company). My latest project- three standard sized windows- was a disaster. Dimitry, who took the contract, did not communicate with his new installer, that like our previous jobs in 2011 an 2012, we would be providing the extensions and trim for the windows. In trying to iron out the error with the installer I was dismissed and told to contact Dimitry. Despite my instructions and objections to the installer, temporary extensions were put in. The extensions were installed such that the screws keeping the extensions in place were from the outside, requiring the removal of the windows when it came time for the installation of the permanent extensions and trim! To add insult to injury, I was charged an additional 400$ for the work and told by Dimitry that the confusion was my fault.
Timeline- The contract for the windows was issued in July 2014, the windows installed in September and the problem for the extension and trim only addressed in November- 4 months of frustration. Dimitry would call the evening before or the day of to inform me that the installer would be coming and/or cancel the appointment. When I said that I could not accommodate a particular date or time for the installer to come back, Dimitry offered sarcastic remarks. With little exception, Dimitry did not return my phone calls, despite ending every phone call "I will call you back" and was exceptionally rude in his responses, including raising his voice. Dimitry is extremely unprofessional and his customer service skills are non-existent. I deeply regret that a company I trusted and recommended to others is no longer customer centered, but profit centered.
Although only requiring a small job, Visage provided the same dedication to completing the job in a professional manner as would have been expected from a major renovation. Price, service, communications and quality will definitely have me return to them when future needs arise, and I would not hesitate to recommend them to others.
Just did the whole front of my house with these guys.
From the day we spoke over the phone till after the job was done it was and it is a pleasure to deal with this company. Everybody I dealed with were proffesional and experience people knowing what they are doing, you could tell right away they mean business.
The quality of their windows is very good, nice and strong profile. The installers are very experienced and responsible. Everything was done as planned and on time. I'm extremely happy with Visage Windows and my new front door and windows, I would definitely recomend them to anyone.
Visage Windows and Doors has a TrustScore™ of 2.4. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Visage Windows and Doors may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2008|
|Member of TrustedPros Since||2009|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
If you wish to Refresh, Renew, or Repair your Windows and Doors: Let Visage in!
With our diverse, beautiful and functional product lines, our expert installers, reasonable pricing and excellent warranty, we can and will not stop until you are a satisfied client.
Our continued success is dependent on your being satisfied an what we deliver. We treat you as if you were our first client and our future depend on your opinion of us.
The best testimonial is a satisfied client.
|Main contact(s)||Dimitry Glyeba , Eugene Khiloff|
|Alternate Phone Numbers||647-898-4136|
|Listed with TrustedPros since:||2009|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Services listed by Visage Windows and Doors may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Contact Visage Windows and Doors to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.