We are very disappointed with the service provided by Dennis Walker. We started contract with him in June 2014. After much delay, he installed windows and three sliding patio door pieces in December 2014, including one window that was visibly cracked (admitted it was his error) and promised to replace it. In February 2015, the sliding glass door cracked. In May 2015, a second window cracked. He was very slow in supplying two remaining windows, and after many phone messages and emails, finally installed them in June 2016. As of October 2016, we are still awaiting replacement of two cracked windows and sliding door, as well as replacement of sliding door handle which broke off as it was not installed properly. Communications with him have been very frustrating as he says he will deliver windows on a certain date and then keeps postponing the date or not responding to phone calls and emails.
We initiated small claim against him and are awaiting court date.
Stay away from this company and especially Dennis Walker. Walker is disorganized, doesn't meet deadlines, makes promises he has no intention of keeping, doesn't pay his subcontractors, and hires tradespeople to work for him with questionable skills. He left my place in a mess for months on end, left garbage onsite, promised repeatedly to get me a new front door (didn't happen), installed a flawed window and didn't replace. Metal cladding on windows is haphazard and sloppy and is now starting to fall off, one of the windows will not close; two others have such tight-fitting locking mechanisms that I'm afraid they will snap off. Left so much garbage in my garage, I couldn't park my car. Would not answer my phone calls, return email, or respond to voice mail. I complained to BBB (turns out I'm not the first...) and his response was to threaten me. He's arrogant and a bully, never apologizes for inconvenience. Worked for two days, left for weeks, came back for a bit more work, left again, etc., never with any notice. I'm a 70-year-old widow, and I've never been treated so badly by a so-called professional. Work started in May, it's now late October, and it's still not finished, but I don't want him back on my property. He's done enough damage, which will take months to get fixed. Learn from my terrible experience and find another window company.
Sufficient data is not available to establish a TrustScore for Vue Windows. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||N/A|
|24 Hour emergency Service:||N/A|
|Licensing Information:||Contact Vue Windows to request licensing info.|
|Insurance Information:||Contact Vue Windows to request insurance details.|
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