Based on referrals and great workmanship. Today we are the leader in the fields of hot tub repair, spa maintenance, pool repair, pool service and pool maintenance and sauna repairs. Repair of all brands of spas and hot tubs Repair of all brands of jetted tubs Offer maintenance programs for spas and hot tubs Repair swimming pools Have exce read more...
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During worst of winter 2021, my hot tub heater quit working. When I checked on tub it had 1 inch of ice across the top and water temp was at freezing. Broke ice and heated up enclosure. Had several leaks around base of tub, and heater connection was also cracked, so I drained tub.
In May, I called a couple of Hot-tub vendors and they all said "Haul it off" and it was not worth fixing. Called Western Hot Tub and they sent out a service rep to check it out. He suggest that it be sent into their shop and repaired. Estimated $3000 to $4000 depending on the damage. I took their recommendation and now have my tub back inservice with a new heater, new Ozone generator and no leaks for $2800. Excellent service, tub removal and replacement. I will definitely use them again and recommend them to others.
Hi John! Thank you so much for your feedback. It was sincerely a pleasure to work with you and so happy that we were able to help you and that you are happy with our services. We look forward to working with you in the future and please don't hesitate to contact us for anything you may need!
I called to have our tub repaired. I told them that I believe pump #1needed replacing. I have owned tubs for 25 years so this is not new to me. A call out fee of $190.00 was billed and it took a couple of trips to my house for them to tell me it was pump #1. They came to replace the pump and after 2 more trips to my house I was told that everything was good and the repair was almost an additional $800.00. My wife and I were going on a trip the next morning, so I thought I would check the tub before we left. Pump #1 is still not working correctly. I tried to call but sat on hold for 10 minutes. Funny thing is, they have already billed my credit card for the repair.
NEVER AGAIN will I use this company. EVER!
A totally ridiculous pricing schedule. Parts at 3 x regular retail and hourly rate higher than local journeyman plumbers. It would have cost a total of $500 to get $35 worth of parts replaced and maybe 2 hours labour.
Their attitude when we questioned the pricing was basically "get lost."
I would certainly never recommend them.
Firstly, the pricing you mentioned is completely wrong. As per the estimate sent to you and your wife the total cost of repairs was $343.88 including parts, labour and gst not $500.00. Our pricing is very competitive within our industry standards. You absolutely may be able to find some "fly by night" service person who charges less than we do however Western Tub and Pool guarantees our service with a 1 year warranty. When we give customers an estimate of our repair services we do our very best to extend lower prices to them if at all possible and there is never any obligation to use our services as we understand and expect customers to try to find the best "deal" in town.
As you have already chosen not to use our services, we wish you the best of luck in fixing your hot tub and should you choose to change your mind, our door is always open.
Western Tub and Pool has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2008|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Based on referrals and great workmanship. Today we are the leader in the fields of hot tub repair, spa maintenance, pool repair, pool service and pool maintenance and sauna repairs.
Repair of all brands of spas and hot tubs
Repair of all brands of jetted tubs
Offer maintenance programs for spas and hot tubs
Repair swimming pools
Have excellent and affordable pool maintenance programs
We repair all brands of saunas
We repair pumps
We repair all heaters
We provide free chemical spa school
We provide free chemical delivery in calgary metro area
We specialize in hot tub repair
We sell hot tubs, saunas, pools
|Main contact(s)||Marty Hoog|
|Listed with TrustedPros since:||2016|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Western Tub and Pool to request licensing info.|
|Insurance information||Contact Western Tub and Pool to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Western Tub and Pool has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum