Williams Kool Heat

I found Williams Kool Heat on the internet and called them for help. Elmer came later in the day and explained that my heat exchanger had frozen up and there was the possibility that I may need a new central air compressor. He also showed me the block of ice in the heat exchanger. Dave came the next day to look at the system and started running some further tests now that the ice had melted. He then took a look at the filters and removed them. Being new to the house, I was learning about the operation and the house itself. The primary filters were dirty and plugged which was why the freeze up occurred. Dave informed me that I did not need a new expensive compressor. He also installed a new electronic thermostat at my bidding and made sure everything was working before he left. What I really value is honesty and Dave is honest. He also is reasonable and I would call them back any day. They are a truly great company!

Gary Collins

St. Catharines, Ontario

David, Owner came sithin a few hours during heat wave, July 10, 2020. Proffesional, efficient totally knowledgeable about his profession. Result, we are enjoying cool air.

Thank You.

Dave Williams has provided us with furnace and air conditioning services over the past eight years. This service has been excellent and driven by a very positive work ethic and trustworthy behaviour by he and his staff. We have been provided with same day service when emergency situations have arisen and feel that we would never be left with unresolved problems over long periods of time. We are pleased to recommend this company to anyone needing there services.

Our Lennox AC unit died last weekend on Saturday. We called a different local Niagara shop and they sent a tech on Sunday. As soon as that tech walked up to the unit he said, its old so you should not waste your time and just replace it. After telling him I was willing to spend some money to fix it he proceeded. He quoted me $450 in parts plus his $150 service call ($500+). He tried a few parts and said he could not get the unit to work and would send the sales guy over. The sales guy showed up a few hours later quoting $13,000 - $21,000 for a new furnace and AC unit!!

Based on a recommendation from a friend, we then had Dave from Williams Kool Heat come by for a quote. What a difference!! He truly understands customer service! His quote for was less than half of the other guy and he was still providing high end equipment! While he was here, he also said I can fix your old one if you prefer. $280 dollars later, my old unit was running like new again and Williams Kool Heat will definitely get my business in a few years when my old unit finally bites the dust.

I don’t normally put up reviews but wow, what a difference between two companies. One has clearly trained their techs not to repair anything and just push for the sale, but Williams Kool Heat understands customer service, and I HIGHLY RECOMMEND THEM if you need any HVAC work and live in teh Niagara Region.

Great customer service. Fast and efficient. Needed emergency call for senior living alone and they were able to get central air running for him in extreme heat wave. The technician explained everything he did and what needed to be done. Very thankful for their quick response in these difficult times.

3:30 am, on 2019's coldest night, our boiler's circulating pump failed ...which meant our furnace was no longer providing heat to our home.

I called Willlam's Kool Heat immediately, left a message, only hoping that the message would be heard later and we would be serviced first in the morning.

Ten minutes later, Dave returned my call. I described what had happened....peace of mind...Dave had the necessary parts on his truck.

Three hours later...because I assured Dave it was not necessary to come at 3:30am...Dave was at our door, new quiet circulating pump in hand. One hour later our heat is back on.

This is only one example of how Dave has come to our furnace's rescue...every time providing excellent, knowledgeable service.

Come the Spring, Williams Kool Heat will be installing air conditioning in our home. We are confident that the installation will be backed with excellent servicing if necessary.

Pauline and Ron

Called 8:00 pm Jan14, 2019 furnace stopped working. Dave came out immediately removed defective part and brought new part next morning. Dave informed me the part was covered for ten years because the furnace was registered when purchased. Dave installed the part and furnace continues to work like a charm. Dave was competent, pleasant and experienced. As a customer your experience will always be positive with those credentials. Thanks Dave!

Dave, thank you again for coming out on the hottest Canada day weekend on short notice.

We can't thank you enough for your quick response and repair.

I highly recommend Dave William's company for your HVAC needs. We can already feel the house cooling down.

Dave was very understanding and knowledgeable of our Baxi unit and heating system. I found him very fair and competitive without any fear of being gouged or doing more than required. I have recommended him to friends whenever the need for a "Good Heating and Air guy" comes up in conversation.

Starting from phone call to service call Dave was courteous. He was straight forward in his explanation of what was happening, how he could go about fixing the issue, and the cost involved. The timing from phone call to service call was convenient. He was respectable looking and respected me from the start.