Williams Kool Heat

I found Williams Kool Heat on the internet and called them for help. Elmer came later in the day and explained that my heat exchanger had frozen up and there was the possibility that I may need a new central air compressor. He also showed me the block of ice in the heat exchanger. Dave came the next day to look at the system and started running some further tests now that the ice had melted. He then took a look at the filters and removed them. Being new to the house, I was learning about the operation and the house itself. The primary filters were dirty and plugged which was why the freeze up occurred. Dave informed me that I did not need a new expensive compressor. He also installed a new electronic thermostat at my bidding and made sure everything was working before he left. What I really value is honesty and Dave is honest. He also is reasonable and I would call them back any day. They are a truly great company!

Gary Collins

St. Catharines, Ontario

David, Owner came sithin a few hours during heat wave, July 10, 2020. Proffesional, efficient totally knowledgeable about his profession. Result, we are enjoying cool air.

Thank You.

Dave Williams has provided us with furnace and air conditioning services over the past eight years. This service has been excellent and driven by a very positive work ethic and trustworthy behaviour by he and his staff. We have been provided with same day service when emergency situations have arisen and feel that we would never be left with unresolved problems over long periods of time. We are pleased to recommend this company to anyone needing there services.

Our Lennox AC unit died last weekend on Saturday. We called a different local Niagara shop and they sent a tech on Sunday. As soon as that tech walked up to the unit he said, its old so you should not waste your time and just replace it. After telling him I was willing to spend some money to fix it he proceeded. He quoted me $450 in parts plus his $150 service call ($500+). He tried a few parts and said he could not get the unit to work and would send the sales guy over. The sales guy showed up a few hours later quoting $13,000 - $21,000 for a new furnace and AC unit!!

Based on a recommendation from a friend, we then had Dave from Williams Kool Heat come by for a quote. What a difference!! He truly understands customer service! His quote for was less than half of the other guy and he was still providing high end equipment! While he was here, he also said I can fix your old one if you prefer. $280 dollars later, my old unit was running like new again and Williams Kool Heat will definitely get my business in a few years when my old unit finally bites the dust.

I don’t normally put up reviews but wow, what a difference between two companies. One has clearly trained their techs not to repair anything and just push for the sale, but Williams Kool Heat understands customer service, and I HIGHLY RECOMMEND THEM if you need any HVAC work and live in teh Niagara Region.