Williams Kool Heat

EXCELLENT SERVICE From the time I called and spoke to Sherry, who handled the call and took all the information to help me. I live in Niagara Falls, where Enbridge Gas is changing their meters. When they came to change my gas meter, they found several gas leaks from my pipes inside my home around the furnace and hot water heater. My gas was immediately shut off. It was going down to around 0 degrees that night. I was in a bit of a panic. Speaking to Sherry, she reassured me she would definitely try to get someone there, as soon as possible. She absolutely put me at easy with her calm personable manner. Within just a few hours that day ... Elmer, was my service man. What a delight! Elmer, is a gentleman, very professional. He repaired everything and explained everything and always said "do you have any questions?" He was very kind, courteous and neat. I can not say enough about this man, only to say this company is very lucky to have such good employees.

Williams Kool Heat was wonderful to deal with. I called them at 3pm on Thursday June 30th and they were able to send a technician out by 6pm. The technician tried everything he could to save the old unit however it could not be saved and we had to get a new unit. My wife and I have a 2 year old and an 11 month old and with the heatwave this past weekend it was going to be unbearable. Williams Kool Heat said not to worry and they would install a new air conditioner ASAP. By Saturday July 2nd at 8:30am the team showed up and was finished installing by 10:30.

We are so very please with the prompt, courteous and professional experience from the team. Thank you very much Williams Kool Heat.

Just wanted to thank Shari for all her help today.Awesome customer service and just very caring and kind.Wonderful company Thanks again Rick Bisson!!

On the coldest night of the year who is going to respond to a furnace breakdown close to midnight? Dave answered our call and sent one of his techs (Jimmy) to check our furnace and he didn't have that specific part, he left and came back just over an hour later with the part and installed it. That is what excellent customer service is all about. Their efficiency, professionalism, knowledge, reliability and availability are unmatched. Highly recommend this business & give it a 5 Star!

We recently had our boiler updated to a Viessmann boiler/water heater combo. Dave and his crew did an excellent job! They removed the old boiler and water heater and had the new unit installed in a couple of days. When the unit was installed, Dave explained how it worked and what we needed to know to operate. Dave and his crew were professional and friendly, always willing to answer all questions. Thank you Dave! We look forward to seeing you when it’s service time!!

Jim and Ann

Williams has done all of the gas work at my current home. Everything from a full furnace and AC replacement, Indoor Gas Fireplace Maintenance and repairs, On demand Hot water install and adding lines to our outdoor kitchen for our BBQ.

Very knowledgeable team that gets the job done on time. Great customer service and exceptional workmanship.

Highly recommend calling them the next time you need any HVAC services.

I called for service in the morning and a young man came out in the afternoon. Fixed the AC unit quickly and easily and then checked the furnace and made a minor adjustment for better efficiency. He was very polite and informative. Great service at a reasonable price. I would definitely recommend this company.

Williams Kool Heat was recommended to us by very satisfied neighbours. A nice young man named Jimmy came to do our service on the furnace. He explained the small issue with condensation and suggested that it didn’t need repair at this time. When I originally called, the call was returned promptly. The staff at Kool Heat are lovely people. They thanked us for using Kool Heat and told us to call anytime. We will definitely use them again.

I found Williams Kool Heat on the internet and called them for help. Elmer came later in the day and explained that my heat exchanger had frozen up and there was the possibility that I may need a new central air compressor. He also showed me the block of ice in the heat exchanger. Dave came the next day to look at the system and started running some further tests now that the ice had melted. He then took a look at the filters and removed them. Being new to the house, I was learning about the operation and the house itself. The primary filters were dirty and plugged which was why the freeze up occurred. Dave informed me that I did not need a new expensive compressor. He also installed a new electronic thermostat at my bidding and made sure everything was working before he left. What I really value is honesty and Dave is honest. He also is reasonable and I would call them back any day. They are a truly great company!

Gary Collins

St. Catharines, Ontario

David, Owner came sithin a few hours during heat wave, July 10, 2020. Proffesional, efficient totally knowledgeable about his profession. Result, we are enjoying cool air.

Thank You.