Owner Operator has Over 36 Years experience in Hvac Trade. Specializing in trouble shooting problems with Boilers, Furnace, A/C Large enough to serve but still small enough to care, you are not just a # at Williams Kool Heat We pride ourselves on Service at fair prices. No Sales people. Deal directly with the owner.
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I found Williams Kool Heat on the internet and called them for help. Elmer came later in the day and explained that my heat exchanger had frozen up and there was the possibility that I may need a new central air compressor. He also showed me the block of ice in the heat exchanger. Dave came the next day to look at the system and started running some further tests now that the ice had melted. He then took a look at the filters and removed them. Being new to the house, I was learning about the operation and the house itself. The primary filters were dirty and plugged which was why the freeze up occurred. Dave informed me that I did not need a new expensive compressor. He also installed a new electronic thermostat at my bidding and made sure everything was working before he left. What I really value is honesty and Dave is honest. He also is reasonable and I would call them back any day. They are a truly great company!
Gary Collins
St. Catharines, Ontario
Dave Williams has provided us with furnace and air conditioning services over the past eight years. This service has been excellent and driven by a very positive work ethic and trustworthy behaviour by he and his staff. We have been provided with same day service when emergency situations have arisen and feel that we would never be left with unresolved problems over long periods of time. We are pleased to recommend this company to anyone needing there services.
Thanks John great having you as a customer Stay Kool
Our Lennox AC unit died last weekend on Saturday. We called a different local Niagara shop and they sent a tech on Sunday. As soon as that tech walked up to the unit he said, its old so you should not waste your time and just replace it. After telling him I was willing to spend some money to fix it he proceeded. He quoted me $450 in parts plus his $150 service call ($500+). He tried a few parts and said he could not get the unit to work and would send the sales guy over. The sales guy showed up a few hours later quoting $13,000 - $21,000 for a new furnace and AC unit!!
Based on a recommendation from a friend, we then had Dave from Williams Kool Heat come by for a quote. What a difference!! He truly understands customer service! His quote for was less than half of the other guy and he was still providing high end equipment! While he was here, he also said I can fix your old one if you prefer. $280 dollars later, my old unit was running like new again and Williams Kool Heat will definitely get my business in a few years when my old unit finally bites the dust.
I don’t normally put up reviews but wow, what a difference between two companies. One has clearly trained their techs not to repair anything and just push for the sale, but Williams Kool Heat understands customer service, and I HIGHLY RECOMMEND THEM if you need any HVAC work and live in teh Niagara Region.
Great customer service. Fast and efficient. Needed emergency call for senior living alone and they were able to get central air running for him in extreme heat wave. The technician explained everything he did and what needed to be done. Very thankful for their quick response in these difficult times.
Thanks Cheryl so glad we could help Tell your father to stay Kool
3:30 am, on 2019's coldest night, our boiler's circulating pump failed ...which meant our furnace was no longer providing heat to our home.
I called Willlam's Kool Heat immediately, left a message, only hoping that the message would be heard later and we would be serviced first in the morning.
Ten minutes later, Dave returned my call. I described what had happened....peace of mind...Dave had the necessary parts on his truck.
Three hours later...because I assured Dave it was not necessary to come at 3:30am...Dave was at our door, new quiet circulating pump in hand. One hour later our heat is back on.
This is only one example of how Dave has come to our furnace's rescue...every time providing excellent, knowledgeable service.
Come the Spring, Williams Kool Heat will be installing air conditioning in our home. We are confident that the installation will be backed with excellent servicing if necessary.
Pauline and Ron
Called 8:00 pm Jan14, 2019 furnace stopped working. Dave came out immediately removed defective part and brought new part next morning. Dave informed me the part was covered for ten years because the furnace was registered when purchased. Dave installed the part and furnace continues to work like a charm. Dave was competent, pleasant and experienced. As a customer your experience will always be positive with those credentials. Thanks Dave!
Dave, thank you again for coming out on the hottest Canada day weekend on short notice.
We can't thank you enough for your quick response and repair.
I highly recommend Dave William's company for your HVAC needs. We can already feel the house cooling down.
Thank You Lisa. Williams Kool Heat is happy we could help out.
Dave was very understanding and knowledgeable of our Baxi unit and heating system. I found him very fair and competitive without any fear of being gouged or doing more than required. I have recommended him to friends whenever the need for a "Good Heating and Air guy" comes up in conversation.
Starting from phone call to service call Dave was courteous. He was straight forward in his explanation of what was happening, how he could go about fixing the issue, and the cost involved. The timing from phone call to service call was convenient. He was respectable looking and respected me from the start.
Williams Kool Heat has a TrustScore™ of 4.3. The average TrustScore™ for other businesses providing similar services in Welland and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 20 |
Approved | 2 | 20 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2011 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Fireplaces, Floor Heating
Owner Operator has Over 36 Years experience in Hvac Trade. Specializing in trouble shooting problems with Boilers, Furnace, A/C Large enough to serve but still small enough to care, you are not just a # at Williams Kool Heat We pride ourselves on Service at fair prices. No Sales people. Deal directly with the owner.
Williams Kool Heat was awarded Best of TrustedPros in 2022 for Heating & Air Conditioning in Welland.
Williams Kool Heat was awarded Best of TrustedPros in 2021 for Heating & Air Conditioning in Welland.
Williams Kool Heat was awarded Best of TrustedPros in 2020 for Heating & Air Conditioning in Welland.
Main contact(s) | Dave Williams |
Alternate Phone Numbers | 905-734-3015 |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2011 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Licensing information available upon request |
Insurance information | Contact Williams Kool Heat to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.