Window Mart

June 9, 2020

Our house is 30 years old with wood windows. So it's time to replace them. We contacted 3 window companies in Edmonton including Window Mart. The other two companies came to do a quick measurement and quoted us a price to replace the wood windows with vinyl windows. I have no idea what I will be getting. Then a gentleman named Michael from Window Mart came. He showed us a "sample" (a cut out corner of the real window) of what we will be getting (triple pane, argon filled, low E etc.) and even showed us the "casement" cranking mechanism. He then measured all our windows and discussed with us the total cost. To our surprise, the cost is a lot better than the other 2 companies.

Then came the installation. They sent two to four people to install all our windows. They worked from around 9 a.m. to about 9 p.m. everyday for more than a week! We are very impressed by their professional work.They are very serious in what they are doing. They are also very accommodating when we asked them to install some trimmings in some interior windows not specified in the contract.

Overall, we are very very happy with our new windows. We have no hesitation to recommend Window Mart if you are thinking of replacing your windows.

N.B. I am not paid to write these comments. I simply want to show our appreciation to Window Mart.

Sunny

We have never dealt with a company that we have had so many problems with. The sales person made false promises on installation dates. When it came to installing our windows they sent one contractor out we were toldthat they ordered the wrong size of windows. Then sent another contractor out to install the windows that were actually the right sizes. It took forever to rebook this appointment even though it was their mistake. When they finally came out to install the window they were a mess. Cuts out of the vinyl cracked mouldings around the windows and a really bad wood filling job. They finally came to fix the items but I have to say the worker was so rude. Would never recommend window mart to anyone. Beware.

The saleman Max was great, awesome actually. Very knowlegable & gave a great presentation. The windows are awesome and we are very happy with them. They are not the cheapest but very good quality. Very happy with them. :)

Can’t speak highly enough about this company. The team was very professional and were able to work around our schedule! Overall experience was really good. We’ve had lots of questions and they were all answered. Since it was our first time we needed new windows we were not sure what to expect. After talking to Max at WindowMart we were confident we chose the right place! Thank You guys, will definitely recommend you to friends and family!

We had windows put in back 2016 with Window Mart. Windows are grear, no problems at all. I would recommend this company to anybody. Max was very good and explained about the windows. Installers did great job and cleaned up after themselves. Comparing with other companies a bit higher price but worth it. 100 % recommend Window Mart

Replaced 4 windows and front door with Window Mart. What a difference! We're facing a busy street, new windows have significantly decreased the noise. Also there is no more cold going through the windows and door in the winter. Really good product, and nice people. Michael helped us pick out the right door for our house, explained all available options, and even created digital illustrations of new doors on our house. We love, how it turned out! Thank you!

i just bought new windows and doors from Max at Window Mart. Best service ever,listened to my concerns as i have a disability, worked with me and offered great suggestions. I have no problem recommending this company to others and i agreed to have one of their signs put on my lawn. Looking forward to getting my new windows and doors. Thanks a bunch Max. Cindy

We were looking for windows and doors replacement for our house. We got 6 different companies for quotes and we decided to go ahead with Window Mart. We had Max came over to give estimate. He explained how the windows were made in Canada. After we decided to visit their showroom. They were not the cheapest but we felt that their windows and doors superior. Also they offered best warranty witch was a big factor for us. Windows and doors were installed back in August 2018 and we waited to see how will work out in winter. We are satisfied with it and make a big difference on saving heat. We would 100% recommend Window Mart to anyone who is looking for great product and service.

Avoid this company, they are unable to complete work on time, will arrange installation dates and then not show up. They do not return calls, and cannot deliver on contract agreements. They leave your yard covered with metal debris. They provide no customer service and are all around unprofessional. If you want quality work completed on time look elsewhere.

I had taken a quote and paid advance in mid Sept 2018 to have a cracked window replaced and installed. 2 people on 2 different occasions came from windowmart to take measurements for the new window. I was told the window was custom made and so would take upto 12 weeks to have it delivered. Since I didn’t hear anything by Dec 2018, I called back in Dec to find out that they had screwed up and hadn’t booked me in. So then they book me in Jan 2019. When the men come to remove my cracked window, they remove it and as they try to install the new window, they figure out that the window they have does not fit. They tell me that whoever measured the window didn’t take the correct measurements. They put my cracked window back in, and in the process completely break my cracked window from 1 end to the other. They told me that I would get a call from their office in Edmonton. I call the Edmonton office and leave a complaint. One day later and still no response or call from Edmonton office. Disgusted I call the office to talk to the manager Slava Kravchenko – who does not have regular work hours, so is not in the office and is too busy to attend the calls of customers who have already paid to have a window replaced 5 months ago. The lady who took my call Vanessa couldn’t give me clear information as to when somebody would come to measure my window again (if that) or by when I would have the correct window installed, or whether I would get my money back or even a discount (for the inconvenience of having 2 babies in the house in Edmonton’s winter with a now completely cracked window, when I had paid and ordered 5 months ago). Now we can’t even sit beside the window as it is too cold, even with temporary bandaid fixes and window blinds. Every department sucks in this company, with people just passing the bucket around. I cant post this review without selecting the stars (hence 1 star), if I had my way I would not give any stars to windowmart.

My Husband and I were looking to get new windows in our home. We decided to use Window Mart company. Ivan was very great to deal with. He did explained about installation process and did show samples of what we will be getting. Installers were fantastic, cleaned up after installation was done. We certainly will recommend Window Mart to anyone who is looking for windows & doors.

I was very pleased with how easy Daria from Window Mart made the windows replacement process. She was very informative and friendly. Installers came on time. They were professional and cleaned up after themselves. Great job well done!!!

I am confident to recommend Window Mart to friends and relatives.

Great service from start to finish!!!

We were looking to replace all our windows & doors in our 25 years old house. After research of 4 companies Lux windows, Ecoline, Home Depot and Window Mart we decided to chose Window Mart. Our sales consultant Ivan came over to our house on time. He explained several options in terms of style, colors and different type of installations. Also he gave us options of financing witch was not big factor for us to make a decision use Window Mart but because of the way he explained the whole process up to showing us how are they made. In terms price they were not the cheapest but considering windows are one time purchase we decided to get quality product. Installation crew was great to deal with. They did a great job and cleaned up after they finished installation. They took away disposal.

We would definitely recommend Window Mart to our family and friends also who is looking for great product and customer service.

100% satisfied !!!

We love our windows and doors! I was so surprised but how fast the installation was so quick, easy and efficient and cleaned up their mess. Tim Ametov our Salesman was very helpful and very pleasant to work with and showed up during the installation to make sure everything is going smoothly. I invited him back to replace the rest of the windows and the garage door. I am completely satisfied.

Tim Ametov was our sales rep. He is very knowledgeable. The whole process of picking and ordering windows was fast and efficient. The difference in room temperature after installation was immediate. We are extremely satisfied and would recommend this company.

We were looking to replace two windows and one Patio Door at our house. Window Mart was the company we decided to deal with. The sales representative Tim offer some options for our project. The installation crew arrived on time. They were professional, polite and clean up after them. We are very happy with the product and the service provided by Window Mart team.

Window Mart installers did an excellent job installing my windows. I am very pleased with the workmanship and the fact that they did the job when they said they would. Very professional and reasonably priced. They are a very good company. We are so happy. I give them a five out of five - no question.

Linda Byers here

On August 6 & 7 th I had 23 windows installed by window mart.

I am completely satisfied with the windows and the professional manner in which they were installed.

100% satisfied and would recommend them to anyone

i was shopping around for a few months and getting a few different estimates for my windows and my doors until i meet Tim Ametov the sales personal of Window Mart he came on time was very punctual and very respectful, I told him that I dont have all the money for my project and he didnt treat me any different when I said that to the others they werent as dedicated anymore. I told Tim I wanna change a couple windows at a time and he suggested I do all so i can get the best rebate and discount and he offered me to finance it at a low interest rate and ZERO DOWN I could not ask for a better deal he was very ambitious and amazing at his presentation and explaining everything. Everything he said was happening the way the installer Tahir & Aziz came and layed drop sheets all over the house so they can walk with there safety shoes without making my floors dirty they were also very respectful and walked me thru everything that they were doing and they didnt mind me watching and asking questions. I am happy with there work and if you're looking to change windows or doors i would recommend none other than Tim from Window Mart. Save you the hassle on getting a lot of different quotes and save your the time. 5 stars service

Lilian was the installer and he did a fantastic job at our house. We had 2 windows replaced and a garden door. Andrei Timofte (my sales person from WINDOW MART) thoroughly explained the product and helped us to choose the openings and even helped with the price.

I would highly recommend WINDOW MART to my family and friends.

Recently replaced my windows, my front door and my my patio door thru this company. I have to say my experience was great Tim Ametov came over and showed me all the different types of windows and doors showed me their product he was very good at explaining everything very detailed. Tim Ametov also came on the day of installation to make sure everything was going well. Tahir and Aziz the installer did a wonderful job they cleaned selves vacuum where was needed and made it look like nothing happened, my husband and I are100% satisfied with their work. knowing that I have a transferable 25years warranty is very comforting we are now enjoying my new windows and would gladly recommend this company to all my friends and family.

Thank you so much Window Mart! Had a great experience with this company, sales person, Slava, and his team were very professional and very quick with the installation. Noticed a big difference this winter, not one window frosted up, and it was a long cold winter! Cannot be happier. I will recommend them hands down!

This company replaced all windows and the sliding door in my house last summer. We are extremely happy with this investment. They provided us an excellent custom services during entire project and gave tips regarding the maintenance. Windows have a perfect view, the triple glass protects us from outside noise and keep our house warm during cold time. We recommended Window Mart to our friends and they already benefit their service as well.

Very good customer service, good quality products, have no complaints and would recommend Window Mart to all our family and friends.

They were punctual, did a great job. The installation team were very meticulous on the installation process. Clean up after themselves. They kept the site quite clean and were very courteous. We referred them already to our next door neighbor.

14 windows and 5 doors - complete house.

I decided to renovate and upgrade my 30 year old house in 2015. I called several companies for quotes for replacement of all my windows and doors. We decided to go with windowmart because of the excellent customer service and very quick response to my inquiries as well as knowledgable suggestions of what would look and work best on my home. Installation crew came on time, worked very hard, cleaned up perfectly.

Thank you Window Mart. I have already recommended you to some of my friends and they've booked new windows too. :)

Window Mart was a great choice. Our new patio door came ahead of schedule which was great and they kept us updated during entire process. The installation was quick and professional. I am confident in recommending Window Mart for windows and doors replacement.

We've purchased a brand new house from a home builder 5 years ago. Unfortunately, after the years of use one of our exterior doors does not work properly anymore. We have got some quotes from couples of windows and doors companies and Window Mart was the company we decided to deal with. The sales representative Andrei was very knowledgeable and gave us some options for our patio door. The installation team was polite , efficient and clean up after themselves. Thank you Andrei & Window Mart team and we definitely will recommend you to anyone who is looking to replace windows or doors.