This Edmonton area plumber is rated 3.1 from 8 reviews with a TrustScore of 1.5. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
In June we provided hydrovac services for this company. The customer has paid their affiliate according to the WFPH's employee that was in charge of the project. They had no issue with our work or the amount charge to complete our scope of work. Today, I called the owner, Jolene Mackey about the lack of payment. She stated that Worry Free Plumbing and Heating has been out of business since November and has no way of paying us since the company is closed. I called the business phone number and their receptionist answered. She would not confirm if they are still in business or not but did say they are still taking and performing customer service calls. I would not deal with a company that doesn't pay it's subcontractors or can't decide whether it is still in business or not.
I was out of town and got them to repair my drain they said they fixed it by running a drain cleaning machine down my pipes and cleaning it the same machine you can rent at Home Depot for 45$ but they charged me 900$ and were at my place 45 mins according to my tenant they said it was fixed so I paid them even tho I thought 900$ was nuts for that it was apparently fixed and they demanded I pay it so I did the next day the same drain overflowed and cause a flood in my basement they wouldn’t return my calls I was polite and being a tradesman myself thought I could reason with them but after 2 calls they stoped answering me and ghosted me turns out drain wasn’t the issue they just went for the most expensive thing they could charge me for and then tried to be unreachable so they took the money and ran very shady company I ended up fixing the issue myself when I got home then cleaned the flood mess they caused.
This is the worse company to use. It is not credible or trustworthy. I'm surprised that Trusted Pro's has them on their website.
The plumber who installed the new faucets failed to tighten the screws and water leaked into my new cabinets.
My cabinets were ruined. The owner refused to deal with the matter. I have pictures of the water damage. Not only did I end up having to buy a new cabinet but also had to get different plumbers to come and re-install the facets. I will never ever use this company again.
Cannot recommend worry free highly enough. We had them out to replace our sewer pump. We had 3 other plumbers out before calling them and all 3 charged us for their time but never fixed the problem. This company fixed the problem in one visit for a reasonable price. They were friendly and knowledgeable and they cleaned up after themselves. We're very impressed and grateful.
Our main sewer drain started backing up when I washed clothes. When we called Worry Free we were told the drain would be cleared before the plumber left. Dirty equipment was moved over our carpeted stairs without a drop cloth. 4 hours and $774.85 later nothing had changed. We called our city's emergency line and the 2 workers cleaned out the drain in less than an hour. This was a very expensive lesson for us to learn. We would never recommend or call Worry Free again.
Tyler came out on Sunday at no extra charge to diagnose and fix two separate leaks. He was amazing, polite, friendly and professional from start to finish. Found the problems right away and fixed both at a very reasonable price. We highly recommend him for all your plumbing needs.
Shawna and Bill
Recommended to us by friends. I called around and got quotes/ information because I wanted to make an educated choice.
I called and I booked an appointment for a next day quote. Richard and his helper were professional. Friendly and respectful of your home.
The job was done with better quality materials than what the other quote was, for a better price and in half the time I was quoted by the other plumber.
Thank you for replacing the kitchen sink pipes and saving our laminate flooring!
We had Rich from Worry Free come out to replace our hot water tank after a friend's rusted out and flooded his basement. We had been putting it off because we were afraid of being ripped off because we don't know a lot about plumbing. But compared to our friend's replacement (not with Worry Free) our price was very reasonable. Rich told us the price up front and there were no surprise add-ons after the fact. He arrived on time, was polite, was neat and tidy in his work and it seemed like he was done in no time. We're relieved to have gotten it taken care of and with such a "worry free" experience! I totally recommend Worry Free to anyone looking to fix a plumbing issue, they were great.
Worry Free Plumbing & Heating Experts has a TrustScore™ of 1.5. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 8 |
Approved | 1 | 8 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 | 3.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2015 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Edmonton area plumber is rated 3.1 from 8 reviews with a TrustScore of 1.5. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Joelene Mackey |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2015 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Contact Worry Free Plumbing & Heating Experts to request licensing info. |
Insurance information | Contact Worry Free Plumbing & Heating Experts to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.