Our commitment is to complete our projects on time and on budget. Meeting our Clients expectation of a satisfying experience is our goal, with the benefit being an increased value to their home. As a Service based organization our philosophy is just that, we provide honesty, integrity, and exceptional service along with continuous commu read more...
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In my opinion Xpectations Unlimited (Vic Brown) is the most honest and trustworthy contractor I have ever hired. The work performed was as close to perfection as possible - the value was exceptional, as well as right on schedule and budget. Vic went above and beyond customer service by finding a almost perfect match for 16 year old honey oak stripflooring in our hallway. All of our expectations were met on an extremely professional manner - estimates, explanations, and advice were all excellent and well taken. He understands that not everyone has an unlimited budget and our wishes were met well within reason. I have recommended his services to all my family and friends.
In August of this year I was looking to extend and re-level my existing stone patio in my backyard. With a busy schedule and no time to undertake the project myself, I reached out to Xpectations Unlimited.
Vic Brown (owner) contacted me to discuss details of the project. First impressions from speak with Vic were very positive. We scheduled an appointment so that Vic could come out to take look at the job. He listened to what I wanted to accomplish, answered all of my questions and was also able to meet my budget.
During the project (it took approximately 5 days to complete), he kept me up to date on the progress and was available to answer and address any questions or concerns I had. Upon completion of the project, both him and his team cleaned up and left my backyard clean of any material.
When looking to do a renovation, be it interior of exterior, I would highly recommend you consider Xpectations Unlimited. I know I will for my next project.
Thank you for a job well done!
I contacted many contractors before I went with Vic, his price, timeline, and his previous work is what made me choose him. He went above and beyond my expectations, for example mounting my sound bar which wasn't part of the contract. In the end he came in at budget and finished on time, which is all you can ask for.
I would definitely use him again.
This project was basically money down the drain as I am having to hire a better contractor to redo almost everything. Workmanship was very sub-par. Extra charges for work not done (eg charging 5hrs to relocate a single cabinet, charging me 3.5hrs to repaint half a kitchen - took less than 2 hrs), granite countertop left with seams unsealed hence water dripping to cupboards underneath, cutting corners instead of doing it properly, cabinets not straight or leveled (complains the floor was not level hence.), and the list goes on.
Whiles not all of his work was horrible, I will not be recommending him to any of my friends, family or associates. The opinions/observations expressed here are solely mine and is related to the project mentioned above. Do not decide based solely on my opinions. Ask for references and check it out personally.
We have delayed responding to this review due to our efforts to contact this client and resolve any warranty issues. The client has not responded to our requests to meet and discuss any problems. So, we are presenting a few facts that were left out of the review. The contract was to take a second-hand Canac builder s kitchen, and used appliances which were purchased by the client from Kijiji, and install it into his Ajax home. While we did fulfill all specifications of the contract, there were some issues with the Ajax kitchen that could not be helped as we were using materials not designed/measured for the space. The extra charges were valid and agreed to, as the cabinet in question was re-built twice due to the clients request that we take two cabinets and make one bigger one. The client also requested the cabinet be taken out and then requested that it be made larger again and re-installed. The re-painting was required as the Clients girlfriend did not like the colour and demanded that it be re-done. As for the granite countertop, it was also purchased second hand and had already been installed in another kitchen before coming to the clients home in Ajax. The contract included 6 hours to cut and install the used granite into the Clients kitchen; eleven hours were spent doing this, with no extra charge made. The client was advised, and agreed, that he would have to engage someone else to do the seaming as that was not something we did, and it was not included in the contract. There were many hours worked and not charged for. We brought in extra staff to bring a sub-zero refrigerator into the house no charge. We took pictures of, listed and sold the existing kitchen; as well as loading it into the purchaser s vehicle no charge or any part of the sale proceeds. We feel we went above and beyond in helping this client stay within a very tight budget. In hind-sight, perhaps this was not a job we should not have taken on.
Xpectations Unlimited has a TrustScore™ of 3.3. The average TrustScore™ for other businesses providing similar services in Whitby and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2001|
|Member of TrustedPros Since||2009|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Basement Renovations, Bathtub Refinishing, Cabinetry and Millwork, Caulking, Ceiling, Closet and Storage, Countertops, Decks, Drywalling, Fencing, Fireplaces, Floor Heating, Flooring, Garage Doors, General Contracting, Handyman Services, Home Restoration, Insulation, Interior Design, Landscaping, Painting, Skylights, Stonework, Tiling, Windows and Doors
Our commitment is to complete our projects on time and on budget. Meeting our Clients expectation of a satisfying experience is our goal, with the benefit being an increased value to their home.
As a Service based organization our philosophy is just that, we provide honesty, integrity, and exceptional service along with continuous communication through all facets of every project, maintaining the highest level of quality craftsmanship and client satisfaction.
As a full service contractor and active member of Landscape Ontario, we abide by both the BILD and the Landscape Ontario code of ethics and conduct. Services
We are a full service Home Installation Company with over two decades experience. We have completed both traditional style renovations and have many new creative ideas for making the most of your space. Our professional staff are knowledgeable and well trained, with each having many years of industry experience, and we have licensed and certified professionals to meet your needs.
We are fully insured and all our staff is covered by the Workplace Safety and Insurance Board (WSIB). Our electrical work is all completed by licensed tradesmen. Our coverage s are in place for your safety and peace of mind.
|Main contact(s)||Vic Brown|
|Listed with TrustedPros since:||2009|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Xpectations Unlimited to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.