Locally owned and operated countertop manufacturer.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
We were very pleased with the service from Brandie and Lanny and the exceptional of the installers. They wanted to get us finished on our scheduled date. They were running behind and came to install around 9:00pm. Very fast and professional and excellent install. We would recommend this company to our friends.
Our salesperson guaranteed a timeline and confirmed that to us twice more during the final paper work before our deposit. The timeline definitely swayed us to use Zel as it was fairly quick (~10days from deposit to install).
1) There was missed appointments and deadlines that were promised to gain our sale. This was followed by extremely poor communication. The salesperson was extremely condescending and interrupted me multiple times during our phone call as to why the deadline was going to be missed. After speaking with a manager, our install date was pushed back one day and the installers were going to come on Saturday instead of Friday, so that was a reasonable compromise.
2) Installers came on Saturday, were extremely rude and clearly had more important places to be as they rushed the install. Edwin (granite cutter and installer) was very rude and made me feel like I was inconveniencing them by getting them to complete the job. I was told the cabinets were not level for the island, but to the best of my knowledge they were when I put the level on them. After an argument over this, Edwin added 1/2" shim to right side and 3/8" shim to left side which inevitably led to the island being 1/2" out of level on 5 feet. They ended up coming back a few days later with the owner of the company to repair the pathetic attempt at an install and were there for longer than the initial install. They fixed gaps between the countertops and the walls, countertops and appliances, and leveled the island.
3) Prior to the install, it was discussed that they could back their truck up onto our grass and unload the granite so they didn't have to lift and move it so much (thought that was a considerate thing to do). They ended up backing the truck up on our paving stone walkway and mangled it. It is extremely out of level, also stones are gouged and broken.
- This is where the majority of our issue comes from. It was discussed with the manager that they would ensure the damage they did is made right and back to the way it was.
For the transcripts of the messages, the first shows the company representative agreeing with everything. The green box is me getting frustrated with the individual after a lot of back and forth. I reminded her that "if I hold you to your word", which implies I wasn't intending to, but I could ask to receive these for free. She admits to saying that she would give them for free in the second sentence "I said that meaning you wouldn't have to pay the rest".
I never wanted anything for free, I just wanted our walkway fixed that their representatives damaged and for them to hold up their end of the agreement we both thought was fair. This agreement is shown in the last picture "We will not collect the remainder and we will pay for the pathway to be put back in its original state".
i bought countertops from Zel and I paid in full got my papers went to the back of store to get my countertops when they were finished putting them in the lady from the front said there was a charge I had to pay for that I had no prior knowledge of she said she called but she never discussed this with me as I didn't even understand what the charge was they said it was for ordering from Winnipeg to get it done faster I didn't need it rushed and wasn't in a hurry and I didn't ask for that so it had a different invoice from my whole bill that I already paid, I left unhappy they didn't say anything as I left not a have a good day nothing . Then I wrote a review on Facebook and they asked me to remove it and they would give my my money back and they erased it. I want to support local companies but I also want to be treated with respect and fairly and not have unexpected charges sprung on me
Zel Countertops has a TrustScore™ of 1.7. The average TrustScore™ for other businesses providing similar services in Saskatoon and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1981|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Locally owned and operated countertop manufacturer.
|Main contact(s)||Brandie Dyck , Lanny Dyck|
|Listed with TrustedPros since:||2011|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Zel Countertops to request licensing info.|
|Insurance information||Contact Zel Countertops to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.