WE ARE THE RENOVATION EXPERTS! With over 50 years of combined experience within the company and a dedication to providing superior workmanship and customer service we have helped many home owners, business owners and property management companies with ALL aspects of renovations! INTERIOR WORK: Full Basement Developments and Suites, read more...
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I hired Zenith in the Summer/Fall of 2018 to build out a basement suite in my bungalow (~$45,000 contract). Ultimately the work was completed and most of the finished product was well done, including accommodating some specific requests (allowing me to DIY certain parts). However, the project took longer and cost more than it should have.
Some examples:
1) Extra Cost: As the project went along, Zenith discovered things that they claim were missed in the estimate. The estimate was 4 pages long, but still not detailed enough for anyone to detect that these things were missed. For example, one change order contained the following three items: Doorknobs for the doors. The doors needed to be cut to custom height due to ceiling height. The furnace room door needed to be solid core due to fire code. These items alone came to almost $1,000 extra. There were four change orders in total over the course of the project and a number of the items (like the above) can be attributed to either negligent estimating or nickel-and-diming.
2) Delays: Zenith likes to use subcontractors for most of their work. Their choice of subcontractors leaves something to be desired (see plumbing below). The HVAC contractor disputed with city inspectors over a permit approval for over a month, during which the project was halted. It was deemed an 'excusable delay' by Zenith. This unit was to be a rental suite, so delays = lost income.
3) Extra Cost: This summer a defect was discovered in the plumbing (plumber forgot to glue a drain fitting) which once it finally 'gave way' resulted in kitchen greywater flooding about 300 sq. feet of flooring. With tenants living there (rent compensation) and the size of the repair ($2,000 of flooring, with labour on top of that), I got my insurance involved, even though it was under warranty as per my contract with Zenith. When I got in touch with Zenith to see if they could offset any of my costs via this warranty, the reply was, 'I can't. You needed to tell me right when it happened'. No such restriction was stipulated in Zenith's warranty.
If you choose to use Zenith, be prepared for similar experiences.
5 out of 10 on the Kitchen Installation.
negative 5 out of 10 on customer service, ability to perform within the quoted amount, and the attitude of the Estimator / Owner who is very obviously a very poor business person with a huge ego
Be prepared to be invoiced for double to triple the quoted price, and to be invoiced for at least double the amount of hours actually spent on the job working
This company is a joke.
Good Morning,
We just want to clarify that this project was a cost-plus project. The clients added extras during the project so the total project cost was higher then the estimate. During the project we were completely transparent with the clients and the only reason there was a problem is because the client did not fully understand what cost plus meant and did not read the contract.
Thank you,
Zenith General Contracting Ltd.
Brian was very professional and good to deal with before the project started and we were happy with his advise and suggestions.
We had 3 companies quote the project and although Zenith was not the lowest we went with them because we felt they would do the best job.
Unfortunately, the end result was not as good as we had hoped for. We still have a small issue that needs to be resolved, but, since the job has been completed, Zenith has not been as good at getting back to us as they were when we were still in the quoting stage.
Good Morning,
At this time we would like express our gratitude to the client for allowing us the opportunity to correct the issue that was left.
Thank you,
Zenith General Contracting Ltd.
The people at Zenith were a pleasure to work with and the workers who did the work in our home were polite and courteous. We were pleased with the overall project and the professionalism that was displayed by all involved.
Simply amazing. We sort of new what we wanted and Zenith helped us refine the plan to maximize the space, but also make the space beautiful. They helped with everything from layout, to light fixtures and those little add ins that just make a room something special. In our case it was the added touch of crown moulding and it made all the difference. They are always great at giving ideas and also great at being ok when the client doesn't want it. They were so respectful and polite. Really happy with the gentlemen allowed into our home to actually do the work. Very professional and courteous and mindful that we were living there with small children. They worked really hard to finish the project on time as well, something we greatly appreciated since the whole job happened just before Christmas. I'd recommended them to anyone, and use them again in an instant.
I didn't like having to challenge each phase of the construction and having do-overs to complete the work to an acceptable finish. The sub trades did not perform quality workmanship. Left with a sub par bathroom finish.
Zenith General Contracting Ltd. has a TrustScore™ of 2.7. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 7 |
Approved | 0 | 7 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Yes |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2008 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Basement Lowering, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Carpeting, Caulking, Ceiling, Central Vacuums, Closet and Storage, Commercial Renovations, Countertops, Data Wiring, Decks, Demolition Work, Design Build, Drywalling, Electrical, Fencing, Fireplaces, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Restoration, Home Theaters, Hot Tubs, Insulation, Interior Design, Land Clearing, Land Surveying, Non Slip Treatments, Painting, Plastering, Plumbing, Property Maintenance, Roofing, Sewer Services, Shed Construction, Siding, Structural Engineering, Sunrooms, Tiling, Wallpapering, Water Heating, Water Treatment, Window Treatment, Windows and Doors
WE ARE THE RENOVATION EXPERTS!
With over 50 years of combined experience within the company and a dedication to providing superior workmanship and customer service we have helped many home owners, business owners and property management companies with ALL aspects of renovations!
INTERIOR WORK: Full Basement Developments and Suites, Home Additions, Kitchens and Bathrooms, Home Theater rooms, Demo, Water damage, Mold abatement, Asbestos abatement, Framing, all types of Flooring, Insulation, Drywall, Tile-work, Heated Floors, Painting, Finishing Carpentry/Mill-work, Electrical, Plumbing, Installation of Windows and Doors, Foundation Crack Repairs, Weeping Tile Systems
EXTERIOR WORK: Fencing, Deck, Sidewalks, Retaining Walls, Drainage, Soffits, Fascia, Siding, Stucco, Garages and Garage Suites.
We are Insured and WCB covered. We work with you and take the time to listen to your needs to achieve the best results. We provide a free estimate and can also help you with design ideas for your project at your request. We take great pride in every aspect of our work! Contact us for an appointment by email.
We look forward to hearing from you!
Zenith General Contracting Ltd.
IT S A GREAT DAY TO SERVE YOU!
Main contact(s) | Wayne Martens |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2008 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Limited Partnership |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.