Browse through our collection of frequently asked questions.
What is included with our Free Membership?
Your free membership includes your company listing in our popular contractor directory. Consumers visiting our site to either post their projects and wait for a response from our Premium Members or search through our directory to locate and contact contractors directly. We have many free members that receive work from their free listing.
Leads sent to our free members are done to allow you to preview the type and volume of leads generated via our service before you decide to upgrade. Upgrading your account will not only give you access to project postings but will also move your free listing up in our directory - generating more exposure for your business and other features exclusive to our premium members.
You can keep your company listed in our directory and turn your lead notifications off. Or, you can take advantage of the benefits of becoming a premium member.
As a Free or Premium Member, to properly utilize and benefit from our service It is strongly recommended that you take the time to setup your account. Make sure you have provided all details relevant to your business and the services you specialize in but most importantly, reach out to your past and present clients and request they submit reviews to your profile.
Your premium membership will also allow you to include your company logo, a cover picture, photo gallery and videos showcasing your work. You’ll also be able to add a link to your company website and any social media pages you currently have available.
We also recommend that you take the time to read our profile tips.
What can we do to get more work from TrustedPros?
TrustePros receives thousands of visitors each day – most of these visitors use our contractor directory to find local service professionals like you for their home improvements. The profile you created is accessible to consumers using our directory however, if you're a free member or, if your profile has no positive reviews from your clients, it’s likely ranking below most of your competitors - There are several things you can do to improve your ranking and increase your exposure.
First and foremost, the most important factor for improving your ranking and the success you have with TrustedPros is getting your customers to post their reviews. If you hover over the tab located on the top navigation you’ll see the option “Your Reputationâ€. This section is where you can request and manage reviews from your customers. The first thing you’ll want to do is click on the “Request Reviews†option. This page will allow you to enter the name and email address for some, or all of your customers. The email sent will include your company name and instructions on how they can submit their reviews.
It’s important to remember that any customer you’ve ever done work for is entitled to submit a review – they DO NOT have to be customers you’ve acquired through TrustedPros.
Next thing you'll want to focus on is your Company Profile using the options available under the “Profile Manager†section. Here you’ll see a few options that will take you to the pages that control how your public profile is viewed – including the information about you and your company. You’ll want to take your time going through this section to ensure all details about your company have been provided.
We also recommend that you take the time to read our profile tips for more information on setting up your profile.
If you require help setting up your account please email our support team at support@trustedpros.ca or
call them between the hours: 9:00 am - 5:00 pm (Monday - Friday) at 855-890-7767.
What are the benefits of a Premium Membership?
You’re not obligated to upgrade your account but there are many benefits to becoming a Premium Member such as:
- Priority ranking in our directory – by upgrading your account it will automatically move your listing above your competitors with similar customer ratings, currently using our free service. By combining our Premium Membership with positive customer reviews you'll help secure your place near the top of all your competitors.
- You’ll also have access to leads posted in your area. TrustedPros is not just a contractor directory but also a site used by homeowners to post and manage their projects. Leads are generated by consumers that don’t want to spend time calling or emailing several contractors. Instead, they post their project which is sent to contractors serving their area, and that specialize in the services being requested. You are not obligated to respond to a job posting and can pick and choose if and when you want to respond.
- Your premium membership will also allow you to include your company logo, a cover picture, photo gallery and videos showcasing your work. You’ll also be able to add a link to your company website and any social media pages you currently have available.
If you’re interested in becoming a premium member simply click here and select from our 6 or 12 month options.
What is the cost of becoming a Premium Member?
TrustedPros offers FREE Directory Listing Membership as well
as paid Premium Membership. Depending on your location, our Premium Membership starts at $40 per month. Premium Membership pricing plans offer access to leads,
and priority listing in our popular directory.
Click here for more information about our membership options.
As a Premium Member will I receive
notification of the jobs that I want to bid on in my email?
Yes, our technology matches your bidding
criteria with that of any posted project, jobs posted in your geographic
area that match services you offer will automatically be forwarded
to you via email!
Who can submit reviews?
Any client you've ever done work for can submit their review. Your clients can use our Write a Review tool to find your listing and submit their review or your can use our Request Reviews tool to send an email directly to your clients with a link to submit their review.
What if my client posts a negative review?
It is our policy that any client that has hired your company is entitled to submit their rating and review. If you received a negative review from one of your clients we suggest one of the following:
- A lot of times negative comments are posted because of simple misunderstandings. Resolving any issues normally result in your clients removing their review and in a lot of cases, utilizing your company for future work.
- If you feel the comments posted by your client are untrue you can provide us with documentation proving that each comment made is factually false. Once you submit your documents our validation team will decide if you’ve provided adequate proof to either remove the review or update it to remove specific comments.
- If you feel the comments posted by your client are false or misleading, you can seek the advice of legal counsel to explore additional options however, if what your client has posted is known to be true, the time and money spent on your lawyer would likely be wasted and better used trying to resolve any differences you may have with your client.
- If it’s simply a case of a difficult client, it’s strongly recommended that you take the time to submit your rebuttal and reach out to other clients to submit their positive reviews.
Potential clients will not only judge you on your reviews but also on your ability to handle and respond to negative feedback.
Can I transfer my reviews from another website?
We're sorry but we cannot accept any reviews from another source. TrustedPros has a very strict process to validate reviews and each review must be posted directly by your clients. Our review validation process is what separates us from our other sites to help ensure your competitors are not falsely promoted through fake reviews.
My client does not have access to a computer. Can I submit their review or fax/email you a copy of their reference letter?
No. Reviews must be submitted directly by your clients and cannot be submitted by you or your staff on their behalf.
How do we increase our directory ranking?
Please click here for information on increasing your ranking in our directory.
I made changes to improve my rankings, when will I see a difference in the directory?
We have algorithms setup to organize the rankings throughout the directory. These algorithms are broken down to daily packages. If you’ve improved the information on your profile and added an adequate number of reviews you should see a shift in rankings within 24 hours however, in rare cases, it may take up to 72 hours.
How many jobs or traffic should we expect for our coverage area?
The number of jobs and total traffic varies each day however, we have a very strong presence across all of Canada with thousands of visitors coming to TrustedPros each day. Any premium member that has followed our advice to obtain customer reviews and complete their profiles have done we’ll with many of them using TrustedPros as their only source of marketing.
Where do the Jobs come from?
100-percent of our residential and commercial projects are submitted
online personally; by project owners themselves, looking for your
services. In addition to online project posting, most project owners
utilize our contractor directory data base to find a contractor
for their project. Premium members again have the edge; with premium
member listings ranking at the top of each category listing.
How good are the projects?
TrustedPros does its best to ensure that all posted projects
are listed with adequate contact information and sufficient details
so that contractors get an accurate overview of the scope of the
job opportunity.
What kind of projects are posted?
Posted projects cover all areas of residential and commercial construction, renovation, maintenance, and repair; ranging from 100 dollars to
several million dollars in value.
Why am I not getting responses to the emails I send out for leads?
Failed responses usually are a result of one of the following reasons:
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The first and most common reason is your profile. Your profile is the main selling tool for your business. Every time you respond to a lead a link to your profile is included in the email along with your overall rating. Also, when consumers search our popular contractor directory they’re presented with your company profile page.
You are competing against other contractors that have detailed company profiles that includes a logo, clean portfolio images and most importantly, multiple ratings/reviews. We encourage you to upload new pictures to your gallery of work completed, add your logo and most importantly - request previous clients to submit a review and rate your company. Reviews can be submitted by any client, they do not have to be clients obtained via our service.
Second is your response time. The quicker you can respond to leads the better.
Third reason is the way you respond to leads - answer all questions. Consumers like to know that you’ve taken the time to read their job posting so if you do not answer all the questions outlined in the lead it is likely that you will not receive a response and get passed over for the project. If you cannot answer all the questions explain why. Be detailed in your emails and try to sell your service and the things you specialize in. Again, you are competing against others so you need to make yourself noticed.
Also, sometimes emails sent end up in the consumer’s junk mail folders. We notify all members to add us as to their "Safe List" but some choose to ignore this and never see a single response.
It is also recommended that you send a follow-up email a day or two after your initial email.
Does TrustedPros screen contractors?
No. Any contractor or service professional can join as a TrustedPros
member. We do not endorse any single member, nor do we pre-screen any business listed with our service as the credentials they provide at the time of screening can become invalid weeks or months later. It is our opinion that pre-screening would only give consumers a false sense of security which could lead to unfortunate hiring decisions. Instead, we have a vigorous screening process for all reviews posted and provide a comprehensive hiring guide for consumers to follow.
From a bottom line standpoint would my business benefit from becoming a Premium Member?
One secured project and a contractor member could
immediately recover the membership fee paid – in addition
to a healthy profit! Additional secured projects present even more
profit earning potential; growing your business and increasing company
revenue, without pounding the pavement in search of new job leads.
Successful business owners are well-acquainted with the expense
involved to acquire new project leads; primarily through mass media
advertising such as newspaper, radio, and television. One full-page
ad in a major metropolitan newspaper, for instance, can cost over
$20,000 to run one time! By joining TrustedPros under Premium
Membership, you avoid these high costs. And receive a continuous
flow of regular e-mails outlining new job opportunities in your
area. With complete direct contact information that allows you to
connect with project owners that require your type services.
Analyze the cost of our service and profit potential, and then
compare it to the immense cost of mass media marketing or other online services; it makes
perfect sense to join TrustedPros. Still not convinced? Click
here and read what Premium Member contractors have
to say about TrustedPros services
Can we cancel our account?
TrustedPros publishes business listing information so that consumers can share their experiences about local businesses, and because the information is typically a matter of public record and public concern, we don’t remove such information from the site.
