Categories

Plumbing professionalism

Question Icon
Posted by: from Mt.brydges
2/13/2012 at 2:07:51 PM

When a plumber verbally agrees to doing a job for a set amount of money with a homeowner, then charges an outrageous amount of money, and doesn't complete the job agreed to, and asks for full payment in advance, or say's he will "rip everything out", what are our options?

Also, he purchased a tub that we did not agree to, and it was installed anyway, only to find it has a chip in the porcelan, and was poorly covered. Also, he likes to give orders to me and my girlfriend in our home.

REPLIES (4)
User Icon
Date/Time2/13/2012 at 4:01:46 PM

As long as your 100% truthful of what saying, I've had clients (poor economical community's). Say one thing n then change there story seconds later

I would tell em to get out of the house or your calling the cops n your lawyer

Once the items/materials have arrived and are installed they become property of the homeowners whether or not they've been paid for.

But the real person to blame is yourselfs for not writing some detail down before u started this.

Not a bad idea to contact your lawyer.

Cheers

Joe

User Icon
Robert from Electrilight Ltd. in Oakville
Date/Time2/16/2012 at 10:18:36 PM

Another reason why hiring licensed contractors and companies to do work for you! Written quotes are golden and have a lot value when there are issues like yours.

Like electrical workers, well "licensed electrical contractors" that is, are registered with the ESA who mandate all electrical work and the contractors registered with them (which is law in Ontario). They can certainly help you if things go wrong and if there are many complaints about their work, their license can be revoked. BBB is another way of checking people out.

This is a typical case of "getting what you pay for". Cheaper is not always better. Actually, I have found cheaper means poor quality materials, poor workmanship, poor customer interest and no attention to details and customer service.

If a contractor can't provide written estimates and guarantees with official documents of registration and insurances, best to move onto the next contractor. Cowboy builders are everywhere, in every trade, and are certainly not in business long to provide customer warranty.

I am not stating that is what is happening to you here, but if they are legitimate companies, a professional discussion should take place and have a non related person witness the discussion and have documents signed.

User Icon
Date/Time2/20/2012 at 8:38:13 AM

All customers should get what he/she is asking for.

As for asking for full payment and threatening you, you are NOT a bank. Joe is right! If you have his info you need to call the cops and a lawyer. You should also report him to the BBB.

Verbal agreements are inforcable. In many cases involving verbal agreements there is documentary evidence in exsistance. The documentation may fall short of constituting a written aggrement but may still substantiate the assertion that an agreement was reached.

Dominic

User Icon
Date/Time3/9/2012 at 7:46:08 AM

Where did you find this clown? Call his bluff & see if he will "rip everything out". Calmly agree to pay his stated price & that he can eat the extras. The tub you can repair yourself provided the chip is on the rim & not the bottom.

Next you should warn everyone that you know about this guy - he'll find work harder to get eventually.

Search the TrustedPros directory and discover the best contractors in your area.

Find your home service pro
Great renovations start with a great contractor.

Since 2004, TrustedPros has been helping homeowners find the right contractor for their home improvements and repairs.

Post Your Project

Within hours you'll be comparing offers from top-rated professionals. It's free to post and you're under no obligation to hire.

 
Trustedpros Inc. does not warrant the accuracy, completeness, safety, legality or usefulness of any Content, or Whether Content is Current and up-to-date, and TrustedPros Inc. Shall have no liability whatsoever with respect to your use or reliance upon any content or for content being removed or otherwise ceasing to be available. Please refer to the terms and conditions of use of this websites for more details.
Categories

It appears you may be located in the US

TrustedPros is designed to deliver results targeted to your location.

Get Free Estimates

Post your project and compare offers from top-rated pros.


x