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Are we entitled to free backsplash installation?

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Posted by: from York
11/18/2017 at 12:58:47 PM

My daughter's kitchen was started June 13th for what we were told would be an eight week job. It is now five days before Thanksgiving and her appliances are just being installed as I write. The finishing touches and painting will not be completed before the holiday, but at least her refrigerator will be out of the living room and she'll be able to cook dinner. There were a few issues in construction, a heating vent that needed to be rerouted, window hole they cut too small, but mostly it was an uneventful job. The delay seemed to be the contractors manpower issues, or organizational skills. I feel that since she's lived with an upside down house for so long She should be entitled to having the contractor do her backsplash for free. Even if it's just the labor. Is that reasonable to ask?

REPLIES (7)
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Sarah from HATCH HomeReno in Whitby
Date/Time11/19/2017 at 8:37:15 PM

Absolutely. You should be able to request from contractor to compensate for the lost time due to their own issues (manpower and organization).

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Date/Time11/19/2017 at 8:38:55 PM

And that's too little to ask

When the contractor say eight weeks he should do whatever it takes to diliver on time

Or deduct 20% off the cost

Unless if you payed him in full

Then that's your problem

Always payments be made as follow

50% up front

30% half way

And 20% upon delivery

And the 30% half way meens when the kitchen is in installed ready for counter and the floor installed

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Date/Time11/19/2017 at 9:01:51 PM

You could still ask but he can say yes or no! The only thing you have the right is to ask him to fix any problems it might done through the renovation and if he said no or in case he is not able to corrected, you could still ask him for such kind of compensation.

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Robert from ElecTriLight Ltd. in Oakville
Date/Time11/19/2017 at 10:23:55 PM

Did you have a written contract? were some of the holdups on your side or the contractors? Kitchen renos should never take this long, but in all honesty, after all this time, I wouldn't want him in my home anymore. If you spring for $500 worth of tile and he thinks your in the wrong, he wont do a good job and not only does he take more time in your home, but now he installed $500 worth of tile that looks like crap and needs to be removed and redone anyway, so get him to finish as quickly as possible and find someone reputable and get a written contract and check their previous work.

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Raffaele from Shield Renovations in Burlington
Date/Time11/19/2017 at 10:30:16 PM

You can always ask

I try to offer little freebies if my projects go late

But ultimately it's up to the general contractor to give that to you for free. Unless you have a signed contract that states completion times, you are not entitled to concessions from the contractor.

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Royce from Level 5 Inc in Toronto
Date/Time11/20/2017 at 12:00:26 PM

Not if there Reputation and clients willingness to refer them matters to them.

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Ken from Ottawa Bathrooms in Ottawa
Date/Time1/9/2018 at 11:04:04 AM

I would ask, did you pick the lowest bid to do the job? And have you paid in full yet?

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