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Client acceptance of work and subsequent complaint

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Posted by: from Ottawa
4/8/2021 at 4:37:10 PM

Is payment for products and services considered final acceptance of both? Client was informed of product limitations and installation methods during the design phase. Client verbally acknowledged these things and ordered the work to be done. Client saw the work after it was completed, workmanship is good and client said they liked it. Client paid the contractor for the products and labor with no conditions or complaints. Months later, they are suddenly claiming it's not to their satisfaction. Contractor has tried, again, to explain the agreed-to conditions based on product limitations and conventional methods but client is angry and vindictive. There have been no changes to the product or the workmanship since it was installed but they are threatening to have it replaced and charge back the contractor. Opinion?

REPLIES (3)
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Armand from AQC Renovations in Falconbridge
Date/Time4/8/2021 at 5:06:34 PM

They were satisfied enough to sign off on the job and make a payment...unless there's a new problem related to the work completed then it is out of your hands.

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Date/Time4/8/2021 at 5:09:57 PM

Your contract should outline this. If you didn't have a contract. You could possibly be held liable unless you have solid evidence that the client was happy. If project was done to code. Contractor did good work.

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Date/Time4/9/2021 at 1:20:34 PM

If you have a contract then it should be clear. If things are verbal that's always problematic for the contractor and the customer. You should notify them in writing and include an ask for their response of what the issue is. If its faulty work and justifiable I would recommend addressing the issue, if it's just a bad customer and they won't respond in writing or work with you they don't have much to stand on.

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