I had renovated the house and one toilet got leaked, damaged the ceiling and tiles were broken. Contractor came to visit and said that he will redo it as it is still in one year warranty. He removed the tiles, toilet and bend and cut the ceiling under the toilet. After some time he showed up again and fixed the tile work without grouting and promised to come back for fixing the toilet, grouting the tiles and fixing the ceiling with paint. He did not come back to complete the work. He is no more attending my phone calls.
Could you please advise how I can get this work completed? I have all the record of payment and his signed quotation.
Call him again and if he doesn't answer, leave a direct message that you have a copy of the signed contract and the work is still not completed. If he doesn't answer within a reasonable time (two - three days) you will take legal action. You might also write this out and send him a copy via registered mail, to show that you are serious. If this doesn't show results, call Legal Aid and they can advise you of your next step. You can also contact the Sherrifs department and get a collection warrant. Don't be a nicer person and just wait, this seldom produces results. If you're not happy do something.
In your contract, it should detail procedures to follow if there is a dispute.
If not, have your lawyer send a letter via registered mail.
Most likely your lawyer would state to provide him one last opportunity to resolve the issue by a set date, as well the consequences if he does not.
I hope this helps.
Aside from the warranty provided to you by the contractor, you also have additional protections and warranties under provincial law.
If your contractor does not reply to warranty issues, contact a paralegal to assist you. Many times a demand letter is enough to get some cooperation. An experienced paralegal will be much more cost effective than hiring a lawyer.
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