Course of action for poor workmanship

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Posted by: from Toronto
3/8/2017 at 8:02:22 PM

My contractor has technically completed the work according to the quote provided, but it's not "finished." There are holes in the wall, exposed lath, jagged dry wall, and other issues. I identified many of them, but he only addressed a small portion of them, leaving the above-mentioned ones still unresolved. He has indicated that he is "finished" and would like payment.

Can I withhold a portion of the amount until these work issues are addressed?

I'm not trying to be difficult, but I will be further out of pocket if I pay him, and get someone else in to finish the job completely.

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Frank from Reno Force in Princeton
Date/Time3/8/2017 at 10:09:39 PM

Final payment should be held back or a portion until deficiencies are corrected and to you your satisfaction.

Hope this helps.

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Date/Time3/8/2017 at 10:15:18 PM

Hi There,

It is standard practice to withhold 10% of contact amount until deficiencies are completed to your satisfaction or 3O days from completion, unless stipulated in the contract.

I hope that helps. And good luck on completing your Reno.

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Date/Time3/8/2017 at 10:25:29 PM


If the job is not completed then most definitely do not pay him till the job is 100% completed.

If you are not happy with the finished results then the contractor should be correcting any issues that you may have. You technically have 90 days to him upon completion.

If he doesn't want to fix the deficiency you can get quotes to have it completed and subtract it from the balance owing. And there's not a thing he can do. A contractor that takes pride in his work wouldn't put you in this situation.

Hope this has helped.

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Rhonda in Toronto
Date/Time3/8/2017 at 10:32:20 PM

Frank, Derek, Justin -- Thank you for your swift replies. You are all too kind - and it restores my faith in contractors! I'll try to resolve it through a conversation and withholding a portion of the balance until the the issues are corrected.

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Date/Time3/8/2017 at 10:41:53 PM

What I have always recommend is to hold back a min 10%

Get a few quotes from other contractors on cost to fix and or finish the job and then give your current contracted the chance to fix the issues or withhold that amount for gst the job completed correctly

Best of luck!

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Date/Time3/9/2017 at 1:12:26 AM

Yes I agree with all the other contractors about the hold back but you say in your opening statement that he is finished according to the scope. We must be missing some information here. Was the scope completed or not? Was this damage caused by the contractor or poor workmanship? Was this additional work not outlined in the scope that you would just like done? There needs to be clarification before one can pass judgment on what is or who is right or wrong here.

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Steve from BDR Construction in Kanata
Date/Time3/9/2017 at 7:23:42 AM

In my experience if the contractor isn't offering to fix them or is interested in rectifying the issues and they were not part of his scope let him go or ask him how much more to fix the issues. If he just did shoddy work withholding payment usually gets these issues fixed promptly.

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Date/Time3/9/2017 at 8:40:20 AM

What was the work that he quoted to do? Did he damage the drywall and cause the holes or were they pre existing? If pre existing did he say that he would fix them as part of his quote?

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