Does anyone make regular glass windows?

Question Icon
Posted by: from Ottawa
10/12/2013 at 11:55:12 AM

Just had new windows installed and when the sun shines directly on them, I see an ugly blue haze. This apparently is the result of the manufacturer's low-e coating to comply with Energy Star standards.

My wife and I find this blue haze unacceptable and downright ugly! Because of this haze, visibility is reduced by about 20 percent. And trying to see into a shaded area outside - forget it!

It seems to me that the whole purpose of windows is to have a way to see what is outside.

Does anyone make regular glass windows?

User Icon
Matt in Ottawa
Date/Time10/12/2013 at 4:13:08 PM

Just so folks will know what I'm talking about, here is a picture. I placed something outside to cast a shadow on the window.....

Does anyone make regular glass windows?
User Icon
Date/Time10/13/2013 at 1:17:02 AM

Yes, you still can find windows without the low e coatings. Most times it will have to be custom made/ordered. However I've installed a lot of low e windows and have not seen a blue haze like yours.

You do have a reflection issue with them, but that is only when viewed from the outside in full sun. I think that your issue is with your specific window manufacturer and the coating that they are useing, maybe they installed the coating backwards?

I would order one small replacement window from another manufacture, Bring it home, set it up and look through it in various light conditions before you install it, to see if it's acceptable to you.

User Icon
Matt in Ottawa
Date/Time10/13/2013 at 9:42:57 AM

James....many thanks for your reply - it was encouraging and I will be contacting the installer and manufacturer to explore options for replacing this ugly glass.

I have been trying to contain my anger over this issue, but I am so upset that I have an intense need to do some venting. Perhaps I can help others avoid the grief I am experiencing.

Immediately following the installation, I cleaned the windows (very well, I thought) but the next day when the sun struck them, I saw the haze and dragged out the ladder and cleaning supplies again. Long story short, I ended up cleaning the windows EIGHT times with different methods and seeing no reduction in the haze, I did some research - that is when I found out about the low-e coating. I'm very surprised I have not found people screaming bloody murder over this!

These are North Star windows and the manufacturer has the nerve to label the window in the above photo as being a "picture" window. Picture? Hah! When the sun is shining, the "picture" I see makes me want to draw the curtains.

North Star Windows makes an obscure reference to this blue haze on its website - so obscure, I found it only by Googling "North Star blue haze" and coming up with a PDF file. I could not find any link on the North Star website that openly points to this PDF file.

Here is what they say in FINE print....

"One of the characteristics of Low-e glass is a blue haze that may be seen under certain lighting conditions. This haze is actually light scattered by the coating and is completely normal."

....NORMAL? Really? Normal compared to what?

I am further ticked off by the fact that the installer did not warn us about the possibility of "a blue haze that may be seen under certain lighting conditions."

I apologize for the venting, but maybe it will help others avoid these problems.

User Icon
Yuri from AIMG Inc in Richmond Hill
Date/Time10/15/2013 at 12:04:48 AM

Hi Matt,

For most windows you can get glass replaced only without changing entire window. We do this service in the GTA.



Search the TrustedPros directory and discover the best contractors in your area.

Find your home service pro
Great renovations start with a great contractor.

Since 2004, TrustedPros has been helping homeowners find the right contractor for their home improvements and repairs.

Post Your Project

Within hours you'll be comparing offers from top-rated professionals. It's free to post and you're under no obligation to hire.

Trustedpros Inc. does not warrant the accuracy, completeness, safety, legality or usefulness of any Content, or Whether Content is Current and up-to-date, and TrustedPros Inc. Shall have no liability whatsoever with respect to your use or reliance upon any content or for content being removed or otherwise ceasing to be available. Please refer to the terms and conditions of use of this websites for more details.

Get Free Estimates

Post your project and compare offers from top-rated pros.