We had a contractor install a Coretec galaxy vinyl plank floor throughout our 550 sqft condo. It was vacant for a couple of months after installation but dry & temperature controlled. In March my in-laws moved into the apartment. My father in law is in a wheelchair and has a hospital bed with security pole to help him get up and down. Within 2 weeks of them moving in, the floor was buckling in several places and getting dangerous.
Inspector came from manufacturer, said concrete base was not flat enough and says this is an installation error. Contractor says pole was the issue because floor needs to move.
They are offering to replace 200sqft of the floor!
We can feel buckling (floor bouncy) all the apartment, even felt a few places feeling a bit soft before the in-laws moved in.
Is one pole going to create this much of a problem so fast?
I would have to agree that drastic waves in the concrete can create issues. Leveling out the floor can correct the issue. That being said, I can't discount the pole as anything clamping down the floor can be problematic because the floor still needs to float. It's hard to say without actually inspecting it.
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