I hired FLOOR COVERINGS INTERNATIONAL(Burlington) to put tiles in my home. James Mathewson, the owner, said a self leveling compound would be used in areas where the floor was not level. The installer he sent did not do this however, and therefore I ended up with tiles that were not level with each other. Ditra was used as the underlayment. The job was to take one week. One month after they started they walked off the job with my $5,000.00 deposit. FLOOR COVERINGS INTERNATIONAL headquarters in Georgia will do nothing to help. You could not walk on my floor unless you had shoes on and even then you could feel the height difference in the tiles. Chairs were tippy and I couldn't vacuum the floor because I would bump into tiles. I am in the process of taking him to court.
Well there is a couple options you can do the best one is to redo the job! If you use a company in the states that blame would be on you. there are lots of good quality contractors around and finding them is not easy. Most good contractors if they don't wish to do your job they will pass someone else name on to you. SO be smart and ask around first. Good contractors are always busy with small and big jobs.
some advice I hope it would help you!
Floor Coverings International is a franchise. The one I hired is in Burlington, owned by James Mathewson. There are many of these companies all over Canada. A new one started in Mississauga last year. Their headquarters in Georgia told me that all the franchises are independently owned and there is nothing they can do. James Mathewson is from Burlinton and the installer he sent is from Etobicoke. Why are you suggesting this is my fault?
it only takes one bad apple to ruin an entire franchise, especially one that is online. Id like to here what some of the people in that franchise think of this... maybe they can pull together and help you. that would be a good start in repairing the name.... good luck
I hope you get justice however I do not believe the blame lies within head quarters but on the persons who did the actual labor. Since those persons are possibly employees of the flooring company then ultimately that company/branch should at least owe up to shotty workmanship from their employees and take care of their customers instead of being disloyal and taking your money they should back their work. If the employee is at fault then fire them but all in all it`s a disgraceful way to handle your customers, the same customers that allow them to stay in business in the first place. Good luck.
Brad K. Ivany
416 436 8303
Yes, I do realize that the franchise headquarters is not at fault but I was hoping they would put some pressure on him. This has been very stressful for me. When I told James about the bad review he agreed to give me back some of my money. He said he was going to have his lawyer write up a contract where I would have to agree to remove the bad reviews I wrote about him. That was a month ago and I haven't received anything from him. When I bought this house 10 years ago I started to save my money so I could get a new floor. It wasn't easy being a single person carrying a mortage. This was my first renovation project. I was hoping to get my basement finished this year but because of what this bad experience with my floor I don't think I could trust another contractor.
Hi Kathy- I agree to a point who is at fault here- but I think everyone involved is at fault. This 'ceramic installer'- and I use that term very loosely, should go back to his job tending fries at McDonalds because he don't know squat about installing ceramics & it is quite obvious he does not care even a little about quality of work.
Second of all, the franchise manager. He should have the franchise taken away for 2 reasons- as soon as you complained, he should have stepped up and made it right- at his cost- and should have fired the installer. Second, he does not deserve the franchise if he is letting installers like this loose on the general public.
Lastly, the head office should have jumped all over the franchise manager for not looking after you- it's their name that gets the black mark.
Often times it is the customer who is to blame, though that is not the case here. If you called them on the crap work, you probably got the standard "it's not done yet."
I have said many times on this site the crappy work being done out there is making a lot of people afraid to call contractors, and it looks like Kathy has just joined that long list.
I hope this comes to a happy end for you Kathy, keep on them until its right.
yeah this is horrible absolutelly.. take them to court,- small claim court..
Search the TrustedPros directory and discover the best contractors in your area.Find your home service pro