I recently had the tiled area of my main floor replaced (approx. 600 sq ft). You can check my experience in an review of Team-X-Treme on this site, but the result is that the tiles are poorly installed, with uneven corners, some tiles higher than others, irregular grout lines and ummatched grout colours used.
The floor is a complete disappointment and the contractor has disappeared. After spending more than $15k on the floors, I now can't afford to rip them and start over.
Is there any way fix the problem without starting completely over?
It sounds like you have a problem that can only be fixed one way. That being to lift the tiles, scrape the floor and do a re-install. However, if it is just some tiles that are affected, you can try lifting these, do a proper surface prep and reinstall them. As for the grout, it will take time, but you can remove it and regrout.
It is unfortunate that the contractor has disappeared. There are a lot of us who represent ourselves properly, have references, good work ethics, but are forced to compete with the element that preys on customers.
For future work, have the contractors give a list of suppliers and references before proceeding to hire them. Unfortunately, most people look at trades as "who can do the job the cheapest" or "when I need it done".
Unfortunately you can not do anything to fix it. It is no wood to sand it down and make it smooth.
I am really sorry that out there there are people who call themselves proffesionals. You have to go through the beginning if you do not like them.
I am sure he hasn't dissappeared, just a matter of finding him. Do you have his business number? You should have some of his information from the contract you signed, after all $12k is not petty cash.
More and more contractors run and hide when they hear there is bad news from their job and don't want to have to do the repair.
List his name here and I am sure someone might know where to find him.
If it were a small area or just a couple of tiles, you could remove them and repair. But from what you describe, I am afraid they all must come up and you start again.
Go after the contractor, as he gives all of us reputable contractors who care about the work and happy clients a bad name.
On the other hand, more and more people seem to go for the lowest quote rather than proffesional workmanship. Regardless of what you paid, the work sounds like a joke. And the dollars you are listing are not small claims. I would sue in regular court. If the situation is as you describe you will win in the end.
Best of luck.
There is not much you can do. Your best bet is to remove all new tiled areas and start over. You will end up with a much better final product this way.
Also, if I understand correctly, this flooring project should of never cost you $15k? Average price for 600sf should be between $3600-$5000 (depending of tile selection)
Best of luck!
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