How much would you pay to settle with this company?

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Posted by: from Toronto
11/30/2020 at 9:15:09 PM

Hello, We recently hired a contractor to do some work in our home. In the living room: remove the popcorn ceiling, putty imperfections on walls and prime and paint. In the kitchen: fix a crack on the ceiling and prime and paint ceiling. In the staircase: putty any holes, prime and paint walls and ceiling, and in hallway: complete finishes on a door frame, prep a portion of new dry wall, putty imperfections, fix a crack on the ceiling, prime and paint the hallway. We have a small home with small rooms. He promises a five day timeline with one of his professionals. On day 1, he wets and scrapes the popcorn ceiling (took a morning) and leaves as the ceiling is wet. Day 2-5 he works on mudding the living room ceiling. Always working just mornings..on day 5, he says he's done all the dirty part / prepping and just needs a day or two to finish the paint job. Asks us to throughly clean our floors. He also adds that he primed the (former popcorn) ceiling. Upon inspection, the ceiling is we send an email with pictures to the company and they say this is all normal. That he put a type of primer to reveal the imperfections and has to mud again..the rest of the project is untouched except for poor putty work that would require quite a bit of sanding and re-puttying.. he refuses to acknowledge the poor workmanship so we're not comfortable working with them anymore or another one of the company's workers. To boot, the company says we should give the guy a break - he's only done popcorn ceilings once or twice before . The company wants payment for the materials and labour...we think the worker is a good guy, just inexperienced...what do you suggest we do? If we pay an amount, how much of the 3200$ (Total cost of project listed on estimate) would you give? We have an invoice and an email confirmation of timeline (and we agreed to a day or two more), but no contract. Haven't paid yet.

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Sandi from Sandi's Family Taping in St Laurent
Date/Time12/1/2020 at 9:35:47 AM

If it was me, iwould pay for material.

If he is a nice guy maybe pay him some gas money.

As far as labour you are going to have someone else come in and redo so why should you have to pay twice for the same work.

He should have also gained some experience so he should be hreatful for that.

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Date/Time12/1/2020 at 11:54:41 AM

Helen, As Scott mentioned, I would suggest you pay for the materials and some of the time, as they can't work for nothing. The price sounds low, especially for two people, so perhaps you have to take some responsibility for hiring this company. Regardless, if your not happy, let them go "nicely", by saying the job isn't what what was expected and you aren't happy. Bite the bullet and move on.

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Date/Time12/2/2020 at 12:13:19 PM


Suggest you obtain quotes from reputable taper painters (I have a couple if you need them) and deduct that amount from the agreed price, as a final amount to pay them out on contract.

All the best,

Andrew PArker

Partex Design Build Ltd.

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Brian from Jerome Coatings in Calgary
Date/Time4/1/2021 at 6:49:34 PM

Taking popcorn off to replace with more popcorn or knockdown is one thing. Taking those ceilings to a level 5 finish is another. I would imagine your painter would not even know what that is. Depending on when your home was built, it could be very easy to do or a nightmare in the wrong hands. Experimenting on a customers ceiling is not cool and should NEVER be done. If a customer wants nice flat ceilings, only the best should be working on it. From mud application to finish coat. Keep your greens working on closets instead.



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