How to handle a flooring installation dispute
12/21/2020 at 6:09:07 AM
I recently brought in a flooring company to replace my floors and staircases on 3 levels. The job cost $30K, 90% of which was paid before the work started.
The work was quoted at 10 days, at day 8 the contractors claimed they were completed and that we couldn't go upstairs to inspect due to the staircase needing to dry. Upon inspection, there are tons of issues with the finishing, resulting in 40+ pictures of defects ranging from holes in the walls, incorrect post installed on one out of 8 posts, uneven flooring, gaps underneath all the door frames, the railings were hacked and glued in a really strange way, stain is blue in many areas, etc. In short, looks nice from far away, but if you look closely at all, you'll quickly see many, many issues.
I notified the company which has 6 locations, so I expected some effort to support a resolution, however hey seem to be uninterested in resolving, however they want the final payment.
I've attached a small sample of the issues. I really just wanted the work done, not really sure how best to move forward here.
12/21/2020 at 10:13:36 AM
Yeah! It looks really bad however these guys might not able to do a proper fixing for your walls however they should fix incorrect parts for the stairs, railing and molding. Try to speak with whoever manager to that stores to reach a resolution and yes, do not pay final payment until get these things resolved.
12/21/2020 at 11:06:52 AM
Typically, A payment procedure should be as follows. 60% upon accepting the project. 20% upon ordering of the material. & the final 20% is paid when the client is happy with the work done. Now, having said this, you are entitled to hold on to the remainder of the money until all problems are fixed. I would call them and let them know that i am going to be holding onto the remainder of the payments. Also, i would also note to them that i will be in touch with my lawyer to see what my options are. I would also emphasize on the fact that i am really un happy with the preformed work.
best of luck to you.
Regards
12/21/2020 at 7:40:29 PM
In case of any bad quality job we:
1. Prepare a written deficiencies list and email it along with pictures and return receipt request to the sub-contractor with a demand to "make good".
2. We never pay the balance until repairs are done to the acceptable standard.
3. If sub-contractor does not respond in a timely manner, we start getting quotations from third parties for the repair work.
4. We give a sub-contractor one last chance to deal with issues with a warning that repair cost will come off the bill.
5. If that does not work, we proceed with repairs and back charge the amount to the original sub-contractor.
6. We keep all the documentation including emails for 2 years in case of a law suit. (BC has a 2 year statue of limitations, may be different in your province.)
12/21/2020 at 10:30:39 PM
Email them a list of what needs to be fixed along with a pictures and deadlines. If your contractor didn't respond in timely manner, bring third party and deduct the bill from original contract.
Search the TrustedPros directory and discover the best contractors in your area.
Find your home service pro
