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Incorrect work by contractor

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Posted by: from Stouffville
3/24/2017 at 2:57:48 PM

We hired a contractor to replace our kitchen counter with a new granite counter. We made sure to confirm the type of edge we wanted (bevelled) and the type of sink we wanted (60/40) along with where the faucet and soap dispenser should be. When we went to the house to take a look, they had put in the wrong sink (50/50), the edges weren't bevelled, and the countertop placement left a noticeably larger gap on the right of the stove (1.75") vs the left (0.5"). We clearly are not happy about this, and was told by the contractor that this new 50/50 sink is actually more expensive than the one we ordered (& confirmed with them on the day of), so we should be happy with it. As well, they said having bevelled edges is worse than having the rounded straight edge that was installed because it's not as comfortable to lean on. I feel like they are just trying to justify their mistakes and not wanting to correct it.

Do we have a right to not only have them correct their work, but to be compensated monetarily for the inconvenience of delaying our move-in and clean-up?

Thank you

REPLIES (2)
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Dmitriy from New Kitchen Toronto in Maple
Date/Time3/24/2017 at 6:33:22 PM

No, all you can do it is not to pay to contractor, and demand you deposit back, if you have enough documents to prove you right in the courtroom.

If you can't to prove you right in the court, they will post the construction lean on yours property, ore take you to the court.

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Date/Time3/25/2017 at 9:40:55 AM

It certainly sounds like they didn't do what you hired them to do, so you shouldn't have to pay them for it. You can not however, fine them for inconvenience. Unless you had some kind of condition in your written contract. But given the huge mistakes they made I'm guessing you had nothing in writing and if that is the case you will need to get the contractor to admit they mad a mistake IN WRITTING. Try email or text. Once you have something in writing showing they didn't deliver then you can avoid payment.

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