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Needing Advice

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Posted by: from Ontario
10/29/2019 at 3:14:37 PM

Did a job for customer, there was an issue with the job after it was complete (I would have been willing to fix myself) but customer went ahead and hired a different company to do the repairs, and this company is looking to bill me. Long story short, I was never contacted about the issue, I was never given the chance to fix the issue, and I did not agree to pay this new company to fix the issue. Need some advice.

REPLIES (7)
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Mark from CMJ Renovations in Oakville
Date/Time10/29/2019 at 7:16:36 PM

The company that fixed the issue has a contract with your past customer, not with you. if the customer wasn't satisfied with you they should have informed you and given you the opportunity to fix it. The home owner hired these people therefor it has nothing to do with you.

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Date/Time10/30/2019 at 2:22:53 AM

They should have given you the opportunity to correct any issues. They didn't, you should not be on the hook for any expense at all.

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Date/Time10/30/2019 at 4:33:54 AM

It's plain and simple. If you were never contacted, never given a chance to fixed it, I don't see any wrong in you if you're speaking the truth. I would go to the client to find out why I wasn't contacted and then I would take it from there, until then don't know what to say.

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Thomas from Trusted Trades in Mount Forest
Date/Time10/30/2019 at 8:05:04 AM

I would agree with what most have posted here. The client should have contacted you about the issue.

If you were to perform the repairs or remediate the issue it would likely cost you substantially less compared to another contractor with full profit mark ups.

In no way can they bill you directly, the work needs to be accepted by someone.

If you made a mistake and they felt you were not able to perform the job properly or professionally they could hire another company, pay that company themselves and seek restitution in small claims court.

They would need evidence of your wrong doing. In short, not knowing how major the issue was, they have gone down the wrong path by not notifying you in the first place.

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Roberto from ERGON Construction in Ottawa
Date/Time10/30/2019 at 11:43:39 AM

You had an agreement with your customer not with the other company, so it's not your problem.

Your customer should contact you before.

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Date/Time10/31/2019 at 8:45:39 AM

Don't pay anyone anything.

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Date/Time10/31/2019 at 10:00:41 PM

As long as the client didn't contact you and you don't even know it was an-issue till you got contacted with the other contractor and no body give you the opportunity to fix what should be corrected then you have no obligation to pay that bill!

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