Hi, we are selecting furniture and preparing PO on behalf of the owner for large projects (i.e. Educational building). On several occasions the furniture were delivered very late to side. In most of those occasions passing the order earlier was not optional. (However we always make sure we PO at least 1 month in advance to schedule). In all cases with delays the manufacturer and/or the dealers are at fault. In order to avoid this situation next time I would like to know from a professional what solutions work successfully (other than ordering earlier). Can you please let us know if, for instance, there is an additional note in the P.O. that would implicate explicit consequences and penalties for all* the parties in charges once PO has been send out? (*dealers and manufacturer). What would be acceptable to further protect Owner' interest? Thanks much.
Camille, It sounds as though you are working on a large project. This is where contract are to be made. One between you and the client, and others between you and your suppliers. The suppliers should have a time frame with a sufficient lead time to make all the necessary arrangements. That should include delivery dates (guaranteed) and/or penalties for missed shipments, shortages, damages, etc. In the future, ensure you have more than one supplier to choose from or split your purchases between teo or more suppliers. At this point it sounds as though you are waiting ... for something. Unfortunate, but not the end of the world. Contact the current supplier, go the the senior person and get some answers and say their company reputation has some issues. For me, I would tell them that if they cannot honour my needs, someone else will. Good luck and sorry to hear your story.
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